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Configuring Email Router for CRM 2011

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Hello,

I have just successfully upgraded to CRM 2011 but now i am having great difficulty in configuring the email router.

I am running Exchange 2007 on the same computer as CRM. Exchange is working fine, my account is sending and receiving emails. In IIS i have two websites, one external facing with a binding to 443 https://external.com that has the owa, autodiscover, ews, activesync virtual directories. The other website is internal and only bound to 80 with a host header http://internal.local. This has the exadmin, exchange, exchweb, owa virtual directories. With this setup how should i configure the email router?

Everything i do it either gives 405 method not allowed or that the users doesn't have a mailbox (which the user does).

Any thoughts?

Wednesday, April 6, 2011 10:55 PM

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Couple of posts to look at,

https://community.dynamics.com/product/crm/crmtechnical/b/crmcustomereffective/archive/2009/12/22/troubleshooting-error-404-in-crm-39-s-email-router-configuration.aspx

http://atriosystems.wordpress.com/2011/03/16/crm-2011-e-mail-router-configuration-manager-error/

And see if that helps or gives any hint!

Cheers, Edwin Follow me on http://twitter.com/astutecrm
- Marked as answer by Michael Willmott Thursday, April 7, 2011 5:40 PM
Thursday, April 7, 2011 9:44 AM

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Couple of posts to look at,

https://community.dynamics.com/product/crm/crmtechnical/b/crmcustomereffective/archive/2009/12/22/troubleshooting-error-404-in-crm-39-s-email-router-configuration.aspx

http://atriosystems.wordpress.com/2011/03/16/crm-2011-e-mail-router-configuration-manager-error/

And see if that helps or gives any hint!

Cheers, Edwin Follow me on http://twitter.com/astutecrm
- Marked as answer by Michael Willmott Thursday, April 7, 2011 5:40 PM
Thursday, April 7, 2011 9:44 AM
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Did you follow the steps laid out in the implementation guide?

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9886AB96-3571-420F-83AD-246899482FB4
Jamie Miley
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Thursday, April 7, 2011 1:05 PM

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Thank you both for your help. The article above that talks about adding the registry key was very useful. I had already come across it and followed the intructions but thank you none the less.

After more fiddling i added the Exchange2003or2000 virtual directories to the main external facing exchange website and then configured the router to use WebDAV and the address as https://mail.external.com and now seems to work fine.

Thursday, April 7, 2011 5:43 PM