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office genuine validation RRS feed

  • Question

  • I have been using office xp professional from past 2 years and till it was fine, then suddenly it started showing me your product is not genuine. Its very funny after such a long time after microsoft recognised that y product is pirated. my product id is 54185-640-0000025-17325. while other coleagues are using the same copy of office and they donot have such problem. Please give me solution so i can use the application satisfactorily.    
    • Edited by Stephen Holm Tuesday, February 3, 2009 12:27 AM Removed personal email
    Monday, February 2, 2009 7:19 AM

Answers

  • Hello Mars,

    Thank you for visiting the Office Genuine Advantage (OGA) program forum. I understand that in most cases, customers have no idea their copies of MS Office Suites were not legitimately provided.   This is because some resellers try to cut costs by providing unauthorized copies, but still charge the customer for a copy of Windows and MS Office Suite.  This may not have happened in your case, but it does happen.  Also, we appreciate your concern that you’ve been using your copy of Windows for a long time. People often wonder, how is it that all of a sudden my copy turns out to be counterfeit.  This is because Microsoft is continually investigating piracy reports, and identifying Product Keys that are being used improperly.  It is possible for a Product Key to be used over a course of time, which may or may not be your case, but is then found to be a source of counterfeit software and therefore blocked from validating.


    There are situations which can cause Microsoft Office to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with an Office Suite. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 


    May I suggest a couple of links to follow this up?

    To further diagnose your system and look for a fix, please visit this site:

    http://www.microsoft.com/genuine/selfhelp/support.aspx

    To learn more about WGA, the piracy problem, what Microsoft is doing, and how you can help, please visit this site: 

    http://www.microsoft.com/genuine/downloads/WhyValidate.aspx 

    I hope this will prove helpful. Thank you for contacting the OGA program forum.


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, February 3, 2009 12:29 AM
    Tuesday, February 3, 2009 12:29 AM