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Office 2003 posted as invalid RRS feed

  • Question

  • I purchased an oem copy of Office 2003 some years ago after building my own computer. It was a genuins copy and has given no trouble since installation until a few days ago when I started getting a message that it is not genuine.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-J4338-D66P7-VPR9W
    Windows Product Key Hash: I43pLmjYCW/5rimQMSpdtryh7+Q=
    Windows Product ID: 55274-OEM-2213625-92475
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {5BEB712A-4693-4C42-9443-705DE92B74C5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5BEB712A-4693-4C42-9443-705DE92B74C5}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPR9W</PKey><PID>55274-OEM-2213625-92475</PID><PIDType>3</PIDType><SID>S-1-5-21-823518204-113007714-1343024091</SID><SYSTEM><Manufacturer>INTELR</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20020731000000.000000+000</Date></BIOS><HWID>CAC53C8F0184C072</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>7F39C3E059A8500</Val><Hash>GVF/qNsKtW+tAAVW+CgMhzr3tkQ=</Hash><Pid>73931-640-2103134-57986</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 128DF:Action S.A|1D53D:Quantum Designs (HK) Ltd|1D53D:Quantum Microponents Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    I would like some indication of what has happened and what I can do to stop this message appearing.

    Thanks.

    Arnie.

    Saturday, October 17, 2009 12:50 PM

Answers

  • Hello Sandgrounder,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The currently installed copy of Office 2003 is not an OEM license for Office Professional 2003.

    The report is telling us that Office Professional 2003 has a status of 108 Invalid VLK, which means that (a) your computer has a Volume Licensing edition of Office 2003 Pro installed, and that (b) an invalid Volume Licensing Key (VLK) was used to install it.  An "invalid" VLK is one that was not issued by Microsoft, rather software pirates use a program that reverse engineers the Product Key algorithm and then uses it to generate new "keygen" product Keys that will install the product but will not pass activation and/or validation, since they are not Microsoft-generated Product Keys.

    As an individual consumer you should never have been sold Volume Licensing (VL) materials such as a VL CD, and you certainly should not have received an invalid Product Key.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 17, 2009 5:02 PM

All replies

  • Hello Sandgrounder,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    The currently installed copy of Office 2003 is not an OEM license for Office Professional 2003.

    The report is telling us that Office Professional 2003 has a status of 108 Invalid VLK, which means that (a) your computer has a Volume Licensing edition of Office 2003 Pro installed, and that (b) an invalid Volume Licensing Key (VLK) was used to install it.  An "invalid" VLK is one that was not issued by Microsoft, rather software pirates use a program that reverse engineers the Product Key algorithm and then uses it to generate new "keygen" product Keys that will install the product but will not pass activation and/or validation, since they are not Microsoft-generated Product Keys.

    As an individual consumer you should never have been sold Volume Licensing (VL) materials such as a VL CD, and you certainly should not have received an invalid Product Key.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 17, 2009 5:02 PM
  • Hello Dan.

    Thanks for the information. It's something of a shaker though. I would be interested to know why it has taken so long to throw up this problem. The disc I purchased is identical in all respects with other Windows discs, including the hologram,  was delivered in the usual Windows carboard case with the multi coloured label bearing the product key, and has been in use for several years in a computer I built myself. The computer has never been touched by anyone but me. I am covinced that it is genuine.

    Could there not be a registry corruption or some other glych causing the problem? I regret that, although I do have a little knowledge and enough skill to build my own computers I am unable to ascertain this for myself. 
    Sunday, October 18, 2009 10:43 AM
  • Hello Sandgrounder,

    This is the Product ID of your Office installation:  73931-640-2103134-57986.  It can be viewed by clicking Help>About.  If this were an OEM license, then where it reads "640" it would read "OEM."  The number "640" is indicative of a Volume Licensing edition of Office 2003.

    Do the CD(s) have "For distribution with a new PC only.  For product support contact the manufacturer of your PC." or words to that effect written in the upper left portion of the hologram?  Or do the CDs have "Volume Licensing media.  Not valid without separate volume licensing agreement." or words to that effect printed in medium blue silkscreening over the hologram?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 19, 2009 2:40 AM
  • The CD has the first message you mention, "For distribution with a new PC only. For product support contact the manufacturere of your PC." printed in the upper left of the hologram. The Windows label on the case also has "OEM Software" printed at the top left. The label I refer to is also identified in instructions for activation as the "Certificate of Authenticity" which it is of course, in common with all Windows products.

    I would reiterate that the computer is one I built myself and this software has been in use on it for several years with no problems.
    Monday, October 19, 2009 10:24 AM
  • PS. Since sending the above I have read on another forum that a recent Windows update is causing this problem for some people with genuine Office products. Judging by some of the other threads here there would seem to be some possibility of this. 
    Monday, October 19, 2009 10:33 AM
  • Hello Sandgrounder,

    Put the CD into your computer, then navigate to this file:  [drive_letter]:\OFFICE\FILES\SETUP\SETUP.INI

    Please copy/paste the text of the file into your response.  We are checking to see if the CD has bits for the Volume Licensing installation installed now or for an OEM installation, which is what is on the label.

    Also, download and run the Magical Jellybean Keyfinder Utility.  This is a perfectly safe, small utility that has been around for many years.  It will extract the Office product key used to install the current installation of Office.  Compare what the utility reports to the product key printed on your CoA, and let us know if they are the same or different.  Don't post the product key in the forum, though!


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 19, 2009 12:38 PM
  • Hello Sandgrounder,

    At the end of August/beginning of September 2009 Microsoft began rolling out version 2.0.4.8 of the OGA Notifier Utility.  Instead of just encountering Office Genuine Advantage Validations under limited circumstances (such as visting the Office download site to get nice-to-have Office goodies like templates and clip art), now OGA is being deployed via Windows Updates so many many more people are downloading and installing it.

    Of course, that means that many many people are having their Office installations checked for being Genuine when they had never had them checked before, and that of course is turning up quite a few nongenuine Office installations, taking most people by surprise.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 19, 2009 12:54 PM
  • Thanks for your replies.

    The disc does not appear to have a file SETUP.INI unless I'm missing something. 

    In Windows Explorer the path is identitified as Office2003 (D:)/files/setup/setup. The first "setup" is a folder, the second a file with the familiar icon of a text page and a cog wheel on the left side. The required SETUP.INI does not appear if the "search" utility is used either.

    However when I use the keyfinder utility, as you suggest, the product key shown is indeed completely different to that on the coa label.

    Opening the "setup" file gives results in the following display :

    ; Microsoft Office SETUP.EXE settings file.

    [MSI]
    ; The MSI section gives the name of the MSI file to install. This file must be in
    ; the same folder as Setup.exe, and both must be in the root of the installation
    ; tree.
    MSI=PRO11.MSI

    [Product]
    ProductCode=***************{NOTE 32 digits deleted} *************
    ProductName=Microsoft Office 2003
    ProductVersion=11.0.5614.0
    Recache=1

    [MST]
    ; The MST section gives the full path to a transform that should be applied.
    ;MST1=\\server\share\some transform.mst
    ;MST1=D:\transforms\my transform.mst

    [Options]
    ; The option section is used for specifying individual Installer Properties.
    ;USERNAME=Customer
    ;COMPANYNAME=my company
    ;INSTALLLOCATION=C:\Program Files\MyApp

    [Display]
    ; The diplay section is used for overriding the default UI
    ;       Value           Default         Description
    ;       Display         full            Option to override the default UI
    ;                                       [none, quiet, basic, reduced, full]
    ;       CompletionNotice Yes            Option to display a setup completion
    ;                                       notice for otherwise quiet setup
    ;Display=None
    ;CompletionNotice=Yes

    [Logging]
    ; The logging section provides settings for controlling the Setup log files.
    ;       Value           Default         Description
    ;       Type            vpiwaeo         Logging modes 
    ;                                       [a, c, e, i, m, o, p, r, u , v,
    ;                                       w, *, +]
    ;       Path            %TEMP%          Path to create logfiles
    ;       Template        SetupLog(*).txt File name for log file should end in
    ;                                       "(*).txt"; the * is replaced with a 4
    ;                                       digit number to make the file name unique
    Template=Microsoft Office 2003 Setup(*).txt
    Type=piwaeo
    ;Path=\\MyServer\logfiles\
    ;Template=Product %UserName%(*).txt

    [MinOSRequirement]
    ; MinOSRequirement is used for defining the minimal OS requirement for
    ; installing the product.
    VersionNT_1=500
    WindowsBuild_1=2195
    ServicePackLevel_1=3

    [Cache]
    ; The cache section provides settings for caching the install source locally
    ;       Value           Default         Description
    ;       CDCACHE            2             Option to specify cache level
    ;                                       [auto, 0, 1, 2]
    ;       LOCALCACHEDRIVE <predefined>    Option to specify a drive to cache
    ;                                       the install source to
    ;       DELETABLECACHE  1                Option to display UI to remove the
    ;                                       cache at the end of setup [0,1]
    ;       PURGE           0               Option to always remove cache at end of
    ;                                       setup [0,1]
    CDCACHE=auto
    ;LOCALCACHEDRIVE=C:\
    DELETABLECACHE=1
    PURGE=0

    [OfficeWebComponents]
    MSI=OWC11.MSI

    I don't know if this is any help. (NOTE :I have deleted a thirty two digit product code where indicated).

    I am somewhat disturbed to read of apparently authentic copies of software being identified as unauthorised. This copy was purchased for no small sum from a well known international web retailer. I still cannot believe that it can be counterfeit under such circumstances. 

    Monday, October 19, 2009 3:59 PM
  • Hello Sandgrounder,

    My apologies for the mistake about the file name.  Despite my bad directions you retrieved the file I needed! :-)

    I need the 32 digit product code.  That is what tells us the details about what is actually on your CD regardless of what the label says.  It is not a unique number like a product key so it is OK to post.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 19, 2009 4:30 PM
  • Sorry about that Dan. I wasn't too sure if it was ok to post that or not.

    The code is :

    90110409-6000-11D3-8CFE-0150048383C9
    Monday, October 19, 2009 9:36 PM
  • Hello Sandgrounder,

    I am using this MS KB for reference:  http://support.microsoft.com/kb/832672/

    The important part of the code above is 90110409

    9=Release type=Release to Manufacturing
    0=Edition type=Enterprise edition
    11=Version or SKU of the product=Microsoft Office Professional Enterprise Edition 2003
    0409=Language in hex=1033 in decimal=US English

    So this line in the file on the CD "ProductCode=***************{NOTE 32 digits deleted} *************" is telling us that the contents of the CD are Microsoft Office Professional Enterprise Edition 2003, which is the Volume License that is currently installed on the computer.

    In my opinion, if you have a genuine-looking hologrammed CD for Office 2003 Professional that has the OEM blurb  ("For distribution with a new PC only. For product support contact the manufacturer of your PC.") right there in the hologram, but the CD has a product code GUID for Volume Licensing Office Professional Enterprise Edition 2003, and the CD installs a Volume Licensing copy of Office Professional Enterprise Edition 2003, I would have to think that this is a counterfeit CD.

    I would suggest that you click on the Learn More Online link that is being displayed, and then look for the link to submit a counterfeit software report.  If MS does judge your materials as hi-quality counterfeits, they will replace them for free.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, October 19, 2009 9:55 PM
  • That sounds like bad news Dan. I am astounded that this software purchased from such a retailer could give this problem. I have checked the information on the link you suggested and the example shown there is absolutely identical to the disc I have. I can only hope that MS agree with me when they see it.

    I shall definitely be contacting the retailler for an explanation as well.

    Many thanks for your help.
    Monday, October 19, 2009 10:43 PM
  • Hello again Dan.

    You may be interested to know that I sent off a piracy report and my disc to Microsoft and received a compimentary copy of Office 2007 in about one week. It would seem therefore that my copy of 2003 was in fact counterfeit. Looking at the forum it would seem that I am not alone by any means. I hope my experience is of help to other readers.

    Many thanks for you advice and assistance. 
    Monday, November 9, 2009 4:44 PM
  • Hello Sandgrounder,

    Thank you very much for coming back to the forum to give us an update on your situation!  It's always niced to know that things have turned out for the best :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 9, 2009 6:00 PM