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backing up windows onecare

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how can I get my pc to back up. I have not backed up for 2 months now because it says i have encrypted files and it says to run another tune up and try again which I did but it did not work.
- Moved by Stephen BootsMVP, Moderator Saturday, November 28, 2009 2:15 AM not off topic (From:Windows Live OneCare – Off Topic)
Saturday, November 28, 2009 12:56 AM

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See this article:
http://support.microsoft.com/kb/943901

If you need more help, please contact support.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Marked as answer by Stephen BootsMVP, Moderator Saturday, November 28, 2009 2:14 AM
Saturday, November 28, 2009 2:13 AM

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please email me at cathyv-at-rosshome.net thank you
- Edited by Stephen BootsMVP, Moderator Saturday, November 28, 2009 2:14 AM broke email link
Saturday, November 28, 2009 12:57 AM
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See this article:
http://support.microsoft.com/kb/943901

If you need more help, please contact support.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
- Marked as answer by Stephen BootsMVP, Moderator Saturday, November 28, 2009 2:14 AM
Saturday, November 28, 2009 2:13 AM

Moderator