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Can not complete validation of Office 2007 professional on VISTA RRS feed

  • Question

  • I have a genuine version of Office 2007 Professional.  However, it will not allow me to validate it. When I try a get the error message ' cannot complete validation'.  Also i can not find the file

    %AllUSERPROFILE%\Application Data\windows genuine advantage\data

    That it tells me to delete. If I type this in to Vista start menu it simply says file not found.

    Can you help. Would appreciate that 

    Weet

    Below is the diagnostic report

     

    Diagnostic Report (1.7.0095.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89578-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {46384CB2-EAC6-4F98-9319-33753DE3E8EE}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.69.2

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6001.longhorn_rtm.080118-1840

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6001.18000

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{46384CB2-EAC6-4F98-9319-33753DE3E8EE}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-470342594-3513778438-849460289</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9000 (GH836EA#ABU)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.2B     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080128000000.000000+000</Date></BIOS><HWID>42323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>7BA6B36BD710778</Val><Hash>etqXbMKLvjSAYP3MCBk+ojfSY/Y=</Hash><Pid>81605-956-3674332-65546</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

     

    Tuesday, May 20, 2008 8:10 PM

Answers

  • Please visit this thread and let us know if this has helped:

     

     

    http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=2265065&SiteID=25

     

     

    Lori MS
    Friday, May 23, 2008 9:21 PM
  • weet,

     

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    WINDOWS VISTA:

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW. This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.

    What happened?  Are the results different? Please re-post here should you need further assistance.  Thank you.

     

    Lori MS
    Thursday, June 5, 2008 6:03 PM

All replies

  • Same problem with me I have a genuine version 2007 office, it is activated and have downloaded updates, cant get add on downloads ie; save as PDF etc, because it wont pass Office Genuine Advantage validation.

     

    I get this below:

     

    Understand your validation results

    Many customers are surprised to learn that their Office software cannot be classified as genuine. Our goal is to help you understand the reasons why your copy did not pass validation, and to show you how you can address this situation. Please click the blue “Next Steps” button for details.

    • 2007 Microsoft Office system: Validation Cannot be Completed[0x80180112]

    I tried to do the following troubleshooting option below after clicking next step:

     

    Users running Windows Vista:

    1. Click the “Start” button.
    2. Type: %ALLUSERSPROFILE%\Application Data\Office Genuine Advantage\data
    3. Delete the file: data.dat
    4. Go to http://www.microsoft.com/genuine and click the Validate Office button.

     

    These are very vague directions, but also cant find the file in vista as the file structure in vista is different to this, searched for data.dat and cant find it anywhere

     

     

    Wednesday, May 21, 2008 9:14 AM
  • Please visit this thread and let us know if this has helped:

     

     

    http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=2265065&SiteID=25

     

     

    Lori MS
    Friday, May 23, 2008 9:21 PM
  • weet,

     

     

    Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    WINDOWS VISTA:

    1) Click the START button.

    2) Click ALL PROGRAMS.

    3) Look at the list of your installed programs and find INTERNET EXPLORER.

    4) Point the mouse cursor over top of INTERNET EXPLORER until it is highlighted and click the RIGHT-MOUSE button and choose “RUN AS ADMINISTRATOR” from the menu.

    5) You will be prompted by a Windows Vista dialog box, and I want you to choose “ALLOW. This will allow IE to start with administrator privileges.

    6) In the new Internet Explorer session, manually type or copy this URL http://www.microsoft.com/genuine (again, make sure it's the new instance of IE that opened as “Administrator”.

    7) Once the /genuine web site loads in the new IE browser.  Click the “VALIDATE OFFICE” button.

    What happened?  Are the results different? Please re-post here should you need further assistance.  Thank you.

     

    Lori MS
    Thursday, June 5, 2008 6:03 PM
  • As stupid as it might sound, I resolved the same problem, after many hours, with unsuccesful microsoft tech support, by disabling the explorer security options. Mine was set to medium security - apparently that enough to block microsofts own verification process. Hope this helps for other dealing with the Microsoft Genuine Disadvantage system.

    Friday, June 6, 2008 7:05 AM
  • Good news for those looking .... hopefully!

    I had the same problem as weet when I wanted to download an Office Template (some require Validation). I got the same message as Towknee. I'm using Office Pro 07 SP1 on Vista SP1.

    I followed Lori's instructions with one addition and it all worked out well. My addition was to Disable Protected Mode in the IE Security Settings just for the Validation. I did this because I'd read a post that said the problem was overcome when disabling this or turning Security Settings down to minimum. I didn't try just as Lori details, but at least there's hope there!

    So, I'm happy. Give it a try. Good luck
    Sunday, August 31, 2008 12:45 PM
  • MrAnybody,

    Thank you for visiting us here in the Office Genuine Advantage (OGA) program forums.

    We wish you the best!

    Rick, MS

    Tuesday, September 2, 2008 6:18 PM