Help and Support for Windows Live Hotmail can be found at
http://windowslivehelp.com/product.aspx?productid=1
You're off topic for this forum, which is dedicated to
Windows Live OneCare.
As far as I know, the information that you received is incorrect, so go to the Hotmail forum if you are still having issues with your account.
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~