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MS Office suddenly not genuine, won't install new office updates RRS feed

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    I have the same problem as many other legimate users of Office. Here are the test results.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8
    Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=
    Windows Product ID: 76487-OEM-2211906-00803
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: 6937bfb5-64ba-4e57-ac3b-5f6803e62bb0
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-555-80004005_3E121E02-277-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>6937bfb5-64ba-4e57-ac3b-5f6803e62bb0</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-213842789-3523676383-4206561076</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RG501UA#ABA)</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20061117000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>392534CF0184606E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9515EA21117E722</Val><Hash>EOCuBJfiXcXdlzxDYa8Wiw4Yd4c=</Hash><Pid>70141-OEM-5691383-96830</Pid><PidType>6</PidType></Product><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>9515EA21117E722</Val><Hash>EOCuBJfiXcXdlzxDYa8Wiw4Yd4c=</Hash><Pid>70160-OEM-5691383-96830</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, March 9, 2007 12:49 PM

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    Dumbolina

     

         I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  

     
    1) Open My Computer located on your desktop
    2) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    3) Right click the data.dat file, then click “Delete.
    4) This data.dat file is for Office (not OGA)
    5) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    6)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    Did this work?  I look forward to the outcome at your earliest opportunity.

     

     
    Thanks,
    Stephen MS

    Friday, March 9, 2007 5:50 PM
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    Hello magadangi,

    Please refer t this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Project Professional 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Right now your computer has a Volume Licensing installation of Office 2007 Enterprise installed, but this installation was done with a now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    I noticed that the other Office System 2007 programs installed on the computer (Project Professional 2007 and Visio Professional 2007) are all Volume Licensing editions of these programs.  Having this many Office volume licensing programs installed would lead me to believe that you may be using these programs because of your association with a larger business, educational, or governmental organization.  If so, please contact the tech support people within the organization to have them help you with correcting the Blocked VLK situation.

    If your use of these programs is not associated with a larger business, educational, or governmental organization, and you purchased these programs thinking that they were retail licenses for these programs to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.

    Please let us know your means of acquisition and usage scenario so we can point you in the right direction.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, September 17, 2009 9:31 PM

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    Dumbolina

     

         I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  

     
    1) Open My Computer located on your desktop
    2) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    3) Right click the data.dat file, then click “Delete.
    4) This data.dat file is for Office (not OGA)
    5) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    6)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    Did this work?  I look forward to the outcome at your earliest opportunity.

     

     
    Thanks,
    Stephen MS

    Friday, March 9, 2007 5:50 PM
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    I had tried this already. I still have the same problem.
    Sunday, March 18, 2007 4:28 PM
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    Hello Dumbolina,

    Some activation problems indicate your license file is corrupted for Microsoft Office 2003 or for Microsoft Office XP. If the license file is corrupted, you cannot resolve the problem by removing and then reinstalling the Office product. The license file is not removed when you remove the Office product. Additionally, the file is not overwritten when you reinstall the Office product. Another symptom of a corrupted license file is a failure to successfully pass Office Genuine Advantage validation. If the license file is corrupted, use the following methods to delete the license file for Office 2003.

     

    1. Click Start, click Run, type C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data, and then click OK.

     

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

     

    2. Right-click the Opa11.dat file, and then click Delete.

     

    IMPORTANT:  DO NOT DELETE THE OPA11.bak FILE.

     

    3. Close the folder.

     

    4. Start an Office 2003 program to start the Office 2003 Activation Wizard.

     

     

    Did this work?  I look forward to the outcome at your earliest opportunity.

     

     

    Thank you,
    Stephen Holm
    OGA Forum Program Manager,
    Stephen MS

     

    Monday, March 19, 2007 6:45 PM
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    I tried this. I went thru the Office activation successfully. When I tried to install office updates it failed again. Very frustrated.

     

    This computer has failed validation. Expand for details.

     

    Thursday, March 22, 2007 1:17 AM
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    "Your installation cannot be activated" error message when you try to activate Office 2007 or Office 2003: http://support.microsoft.com/kb/826526/en-us
    Thursday, March 22, 2007 2:35 AM
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    I deleted that file (data.dat) and opened word but it did not request activation?

     

    Sunday, April 1, 2007 1:30 AM
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    Sorry - this did work actually - thanx

     

    Sunday, April 1, 2007 2:02 AM
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    Dumbolina,

     

    Greetings. I have seen you post before. I apologize for not getting back sooner. I see you have tried some of the steps given. Did you read the KB article Carey (MVP) wrote back?  Also I would like for you to read the KB article and call the number located within the document. Here you can talk with someone and activate Office. The KB article is http://support.microsoft.com/kb/326851.  Please let me know if this resolves your situation. Have a wonderful weekend.

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS
    Friday, April 13, 2007 10:52 PM
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    Another C.R.

     

           First, please reframe from using foul langage on the forum. The forums are here to provide customer support globally. Using language isn't respectful and may offend others.  Open the following website:  http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25 .  Windows, Vista, and Office Genuine websites use Announcements and Frequently Asked Questions (FAQs) which are prominently displayed @ the top of each forum. Please locate Announcements and FAQs.  Here you will find pinned entries covering many topics which are designed to address and solve many FAQs customers have.  Here you will find an entry I pinned titled "Office Product Activation FAQ"  Please open the document. Let me know if this would have saved you time.  Also each Forum has a search feature. As a test I typed Office Activation and received 360 posts.  

     

     

         Maybe this information will help you address future problems and save you valuable time. I am sorry you had a bad experience while trying to find a resolution. Maybe the assistance I have provided you will shed a new light you have for Office.  Take care and have a wonderful weekend.

     

     

    Stephen Holm, MS

    OGA & WGA Forum Manager

     

     

    • Proposed as answer by James Morton Sunday, June 21, 2009 9:12 AM
    Friday, October 5, 2007 1:39 AM
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    Hello I have the same problem

    I run the Microsoft Genuine Advantage Diagnostic Tool (1.9.0011.0) and the results was this

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
    Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
    Windows Product ID: 89576-OEM-7332141-00148
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {E7663CFF-C582-460C-A0E9-3B116E4587D3}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Project Professional 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: www-west.sony.com:80
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E7663CFF-C582-460C-A0E9-3B116E4587D3}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-402848864-3696546944-1154065713</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-SZ750N</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0122S5</Version><SMBIOSVersion major="2" minor="4"/><Date>20080404000000.000000+000</Date></BIOS><HWID>51323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time (Mexico)(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89388-726-2958074-65909</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89403-707-4159871-63386</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63172</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400148-02-1033-6001.0000-0902009
    Installation ID: 010553321632558611963233438993084903876092548974641665
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: XFJ4B
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAIABAABAAEAAgABAAAAAwABAAEAeqgwAKbhO5JigQSkRoP8kAQw0DmN7/L0sO2qg1ZXrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      TCPA   Sony  VAIO
      TMOR   Sony  VAIO
      SLIC   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

    How can I FIX this problem, I don't want to received that message AGAIN!!!!
    Please Support

    Thursday, September 17, 2009 9:02 PM
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    Hello magadangi,

    Please refer t this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Project Professional 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Right now your computer has a Volume Licensing installation of Office 2007 Enterprise installed, but this installation was done with a now-blocked Volume Licensing Key (VLK).  Microsoft blocks VLKs when the key has been lost, stolen, compromised, or when the associated Volume Licensing Agreement is no longer in effect, or if otherwise misappropriated for software piracy reasons.

    I noticed that the other Office System 2007 programs installed on the computer (Project Professional 2007 and Visio Professional 2007) are all Volume Licensing editions of these programs.  Having this many Office volume licensing programs installed would lead me to believe that you may be using these programs because of your association with a larger business, educational, or governmental organization.  If so, please contact the tech support people within the organization to have them help you with correcting the Blocked VLK situation.

    If your use of these programs is not associated with a larger business, educational, or governmental organization, and you purchased these programs thinking that they were retail licenses for these programs to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting.

    Please let us know your means of acquisition and usage scenario so we can point you in the right direction.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, September 17, 2009 9:31 PM
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    Thnx for the info Dan

    I will confirm with ISS tech support because as you are saying this computer is from my work, so maybe they already know this issue.

    Again thnx a lot

    Regards
    Thursday, September 17, 2009 10:27 PM
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    I tried this but it did not work A message popped up saying I needed permission to delete this file, so i still have the problem.
    Saturday, September 19, 2009 10:05 AM
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    Hello devongirl,

    Please start a new thread.

    In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, September 19, 2009 1:36 PM
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    That happened to me - I realised it's probably because you've got Microsoft Office open at the same time. Shut it and try again, it should work.
    Wednesday, September 30, 2009 6:35 PM
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    Thank you. I forget to mention that I am running MS Vista Home Premium. Thus the link you have described id presumably for XP?
    Thursday, December 10, 2009 11:02 PM
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    Hello anonymouse86,

    Please do not piggyback on other poster's threads, especially one that is very old :-)

    Please start your own thread.  When you do, please follow these instructions:

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    The above link works for all recent edtions of Office and Windows (except XP-64 bit).
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, December 11, 2009 12:37 AM
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    Hello NatJm0429,

    Deleting OGA Notifier utility files does not magically make a nongenuine installation of Office Genuine.

    Please start your own thread.  When you do, please follow these instructions:

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, December 11, 2009 10:33 PM
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    No. It says product has already been activated.
    Thursday, December 17, 2009 12:28 AM
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    It worked great for me....Thanx!
    Tuesday, January 19, 2010 10:52 PM
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    Worked like a charm......thanks a lot.

    Thursday, July 15, 2010 1:02 AM