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my laptop was stolen. RRS feed

  • Question

  • My home was reacently burgled and sadly my laptop was stolen. they did not manage to take my vista dics which i thougt was good. i have had a new laptop now which i want to upgrade to vista. but when i have gone to activate it its saying the product key is in use. as vista was activated on the stolen laptop i thing it may be in use on that. what can i do about this it is unfair that i should buy in again i have already lost a laptop. thanks bethany
    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-HM8FM-TCFCW-3V4VD
    Windows Product Key Hash: kLMTrgMvB3cY0p8EpJZJEhD+FV4=
    Windows Product ID: 89572-008-0000025-71339
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {C59011B7-AA43-4375-A520-7F8BD87A38EA}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C59011B7-AA43-4375-A520-7F8BD87A38EA}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3V4VD</PKey><PID>89572-008-0000025-71339</PID><PIDType>5</PIDType><SID>S-1-5-21-590136746-314150249-1840534816</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>661MX</Model></SYSTEM><BIOS><Manufacturer>DIXONSXP</Manufacturer><Version>3A41  </Version><SMBIOSVersion major="2" minor="31"/><Date>20050929000000.000000+000</Date></BIOS><HWID>79333507018400E2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Sunday, February 17, 2008 11:26 PM

Answers

  • Sorry, but your Windows Vista license was also stolen along with your laptop.  You need to file a claim with your insurance company for a total loss.

     

    Monday, February 18, 2008 3:11 AM
    Moderator

All replies

  • Sorry, but your Windows Vista license was also stolen along with your laptop.  You need to file a claim with your insurance company for a total loss.

     

    Monday, February 18, 2008 3:11 AM
    Moderator
  • Yolky,

     

    The mgadiag report you posted shows a Genuine installation of Vista Home Basic, which has nothing to do with your description, because an installation of Vista that is not activated cannot be classified as Genuine by the mgadiag utility.

     

    Usually, new laptops come from their manufacturers with an Operating System already installed, did your new laptop come with an OS installed?

     

    If the Vista license for which you still have the discs is a full retail license, you should be able to install Vista on a brand new laptop and activate it using the Telephone Activation method.  If the Vista license that came with your old laptop is an OEM license, then Carey is right, the license is still with the stolen laptop and your possession of discs is immaterial.

    Monday, February 18, 2008 11:16 PM