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my laptop was stolen.

Question
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My home was reacently burgled and sadly my laptop was stolen. they did not manage to take my vista dics which i thougt was good. i have had a new laptop now which i want to upgrade to vista. but when i have gone to activate it its saying the product key is in use. as vista was activated on the stolen laptop i thing it may be in use on that. what can i do about this it is unfair that i should buy in again i have already lost a laptop. thanks bethany
Diagnostic Report (1.7.0069.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-HM8FM-TCFCW-3V4VD
Windows Product Key Hash: kLMTrgMvB3cY0p8EpJZJEhD+FV4=
Windows Product ID: 89572-008-0000025-71339
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010300.0.0.002
CSVLK Server: N/A
CSVLK PID: N/A
ID: {C59011B7-AA43-4375-A520-7F8BD87A38EA}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C59011B7-AA43-4375-A520-7F8BD87A38EA}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3V4VD</PKey><PID>89572-008-0000025-71339</PID><PIDType>5</PIDType><SID>S-1-5-21-590136746-314150249-1840534816</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>661MX</Model></SYSTEM><BIOS><Manufacturer>DIXONSXP</Manufacturer><Version>3A41 </Version><SMBIOSVersion major="2" minor="31"/><Date>20050929000000.000000+000</Date></BIOS><HWID>79333507018400E2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002Sunday, February 17, 2008 11:26 PM
Answers
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Sorry, but your Windows Vista license was also stolen along with your laptop. You need to file a claim with your insurance company for a total loss.Monday, February 18, 2008 3:11 AMModerator
All replies
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Sorry, but your Windows Vista license was also stolen along with your laptop. You need to file a claim with your insurance company for a total loss.Monday, February 18, 2008 3:11 AMModerator
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Yolky,
The mgadiag report you posted shows a Genuine installation of Vista Home Basic, which has nothing to do with your description, because an installation of Vista that is not activated cannot be classified as Genuine by the mgadiag utility.
Usually, new laptops come from their manufacturers with an Operating System already installed, did your new laptop come with an OS installed?
If the Vista license for which you still have the discs is a full retail license, you should be able to install Vista on a brand new laptop and activate it using the Telephone Activation method. If the Vista license that came with your old laptop is an OEM license, then Carey is right, the license is still with the stolen laptop and your possession of discs is immaterial.
Monday, February 18, 2008 11:16 PM