My home was reacently burgled and sadly my laptop was stolen. they did not manage to take my vista dics which i thougt was good. i have had a new laptop now which i want to upgrade to vista. but when i have gone to activate it its saying the product key is in use. as vista was activated on the stolen laptop i thing it may be in use on that. what can i do about this it is unfair that i should buy in again i have already lost a laptop. thanks bethany
Diagnostic Report (1.7.0069.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-HM8FM-TCFCW-3V4VD
Windows Product Key Hash: kLMTrgMvB3cY0p8EpJZJEhD+FV4=
Windows Product ID: 89572-008-0000025-71339
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010300.0.0.002
CSVLK Server: N/A
CSVLK PID: N/A
ID: {C59011B7-AA43-4375-A520-7F8BD87A38EA}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C59011B7-AA43-4375-A520-7F8BD87A38EA}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3V4VD</PKey><PID>89572-008-0000025-71339</PID><PIDType>5</PIDType><SID>S-1-5-21-590136746-314150249-1840534816</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>661MX</Model></SYSTEM><BIOS><Manufacturer>DIXONSXP</Manufacturer><Version>3A41 </Version><SMBIOSVersion major="2" minor="31"/><Date>20050929000000.000000+000</Date></BIOS><HWID>79333507018400E2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
