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Windows 7 Pro 64 bit says it's not genuine, but it is (I bought it five days ago) RRS feed

  • Question

  • Less than a week ago I purchased a copy of Windows 7 Professional 64 bit through the Microsoft website and did a clean install of it over a previous copy of windows XP.  Today, when I booted up my computer, I got an error message stating that my copy of Windows 7 is not genuine.  The waring directed me to a Microsoft site that would scan my computer, but despite loading the site with I.E., and making sure that all ActiveX programs were allowed, nothing happened, even after I let the site run for two hours.  I've run Malwarebytes and Avast scans, and both have come up clean.  I restored my system to a point well before these problems started, but that did no good.  Unless Microsoft is selling bootleg copies of it's own software, I know 100% that this is a clean & legal copy of Windows 7, but nonetheless, windows claims to be pirated.  Below is the result of my diagnostic tool scan:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YPJHR-MB7TQ-CCH4K
    Windows Product Key Hash: 5JeCLvDnCBLiAMhE/ZCOVPOSQkw=
    Windows Product ID: 00371-153-7813493-85713
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D4531D62-F23C-4164-801A-00806FB74E13}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4531D62-F23C-4164-801A-00806FB74E13}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CCH4K</PKey><PID>00371-153-7813493-85713</PID><PIDType>5</PIDType><SID>S-1-5-21-1519687581-478496728-2002981868</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7577</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.9</Version><SMBIOSVersion major="2" minor="5"/><Date>20100113000000.000000+000</Date></BIOS><HWID>47B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 12:31:2010 05:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GH482QfVNDI/xAzVPK2SnoZjDWaiMiKjvaGJkDp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            7577MS        A7577100
      FACP            7577MS        A7577100
      HPET            7577MS        OEMHPET
      MCFG            7577MS        OEMMCFG
      OEMB            7577MS        A7577100
      SSDT            A M I         POWERNOW

     

    Any help would be greatly appreciated.

     

    Thank you,

    Sunday, January 2, 2011 10:22 AM

Answers

  • So I tried another tactic to fix my system.  I used the install disk I have to re-install Win7 as an update (that preserved all of my installed programs).  After running the 'update' and re-activating Win7 everything appeared fine, but I ran the diagnostic program again and got the following results:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YPJHR-MB7TQ-CCH4K
    Windows Product Key Hash: 5JeCLvDnCBLiAMhE/ZCOVPOSQkw=
    Windows Product ID: 00371-153-7813493-85345
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D4531D62-F23C-4164-801A-00806FB74E13}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4531D62-F23C-4164-801A-00806FB74E13}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CCH4K</PKey><PID>00371-153-7813493-85345</PID><PIDType>5</PIDType><SID>S-1-5-21-1519687581-478496728-2002981868</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7577</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.9</Version><SMBIOSVersion major="2" minor="5"/><Date>20100113000000.000000+000</Date></BIOS><HWID>47B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-153-781349-01-1033-7600.0000-0022011
    Installation ID: 018244011645774843884802790395904780334754261825136251
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CCH4K
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/2/2011 9:32:28 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:31:2010 05:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GH482QfVNDI/xAzVPK2SnoZjDWaiMiKjvaGJkDp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            7577MS        A7577100
      FACP            7577MS        A7577100
      HPET            7577MS        OEMHPET
      MCFG            7577MS        OEMMCFG
      OEMB            7577MS        A7577100
      SSDT            A M I         POWERNOW


    Now I have different mismatched files than I had before, but I still have mismatched files, and I'm afraid that in another couple of days Win7 will decide it's not genuine again.  I ran Scannow and got the same error message as before.  Any ideas on how I should proceed?

     

    Thanks!

    • Marked as answer by Darin Smith MS Wednesday, January 5, 2011 11:42 PM
    Monday, January 3, 2011 5:39 AM
  • "fencermatt" wrote in message news:e3fe5f24-b235-49cc-b40f-13f058962976...

    So I tried another tactic to fix my system.  I used the install disk I have to re-install Win7 as an update (that preserved all of my installed programs).  After running the 'update' and re-activating Win7 everything appeared fine, but I ran the diagnostic program again and got the following results:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YPJHR-MB7TQ-CCH4K
    Windows Product Key Hash: 5JeCLvDnCBLiAMhE/ZCOVPOSQkw=
    Windows Product ID: 00371-153-7813493-85345
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003



    Now I have different mismatched files than I had before, but I still have mismatched files, and I'm afraid that in another couple of days Win7 will decide it's not genuine again.  I ran Scannow and got the same error message as before.  Any ideas on how I should proceed?

     

    Thanks!


    Those file mismatches should disappear after you reinstall the WAT update - and all other updates -
    Make sure that you go to Windows Updates, and force installs on all available critical and important updates.
    Run Belarc Advisor to check that all updates are properly installed - reinstall any flagged as bad.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, January 5, 2011 11:42 PM
    Monday, January 3, 2011 10:06 AM
    Moderator

All replies

  • "fencermatt" wrote in message news:ccbff961-b659-45c0-ae5e-77227d1daec0...

    Less than a week ago I purchased a copy of Windows 7 Professional 64 bit through the Microsoft website and did a clean install of it over a previous copy of windows XP.  Today, when I booted up my computer, I got an error message stating that my copy of Windows 7 is not genuine.  The waring directed me to a Microsoft site that would scan my computer, but despite loading the site with I.E., and making sure that all ActiveX programs were allowed, nothing happened, even after I let the site run for two hours.  I've run Malwarebytes and Avast scans, and both have come up clean.  I restored my system to a point well before these problems started, but that did no good.  Unless Microsoft is selling bootleg copies of it's own software, I know 100% that this is a clean & legal copy of Windows 7, but nonetheless, windows claims to be pirated.  Below is the result of my diagnostic tool scan:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YPJHR-MB7TQ-CCH4K
    Windows Product Key Hash: 5JeCLvDnCBLiAMhE/ZCOVPOSQkw=
    Windows Product ID: 00371-153-7813493-85713
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Thank you,


    You have at least one - and possibly two- problem(s)
    1) the File Mismatch shown above indicates that the file sppobjs.dll is not the version expected to be present by the system - possibly because of a failed update, or because of data corruption.
    2) (Assuming that this error isn't a result of the first error) you have a problem with the Licensing Store.
     
    First thing is to fix the File Mismatch.
    Since this is a recent error, I'd advise trying to go back  using System Restore to a time when the system was OK - three days should do it.
    Remember that you'll have to reinstall any updates or programs installed since the day to which you restore.
     
    If that fails, or you've installed too much to want to risk it, then you could try using the System File Checker, which will scan your system and attempt to repair any errors it finds in system files
    .
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot
    Visit the Validation site  http://www.microsoft.com/genuine and attempt to Validate Windows - again, make a note of error messages.
    Reboot.
    Run MGADiag again, and post the report, and error messages in your reply.
     
    Hopefully that'll fix it - if not, then we'll have to start thinking about manual replacement of the file involved.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 2, 2011 11:01 AM
    Moderator
  • Thank you for the quick response!

     

    Unfortunately, I do not have a restore point available farther back than the one I already tried yesterday, so I went ahead with your second set of suggestions.

     

    I ran the scannow utility and received the following error message:

    Windows Resource Protection found corrupt files but was unable to fix some of them.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log

     

    The CBS log is huge, but I can post it if you want.

     

    I then rebooted and attempted to validate windows.  The first time I rebooted, Win7 did not ask me if I wanted to validate my software (but the not-genuine warning remained at the bottom of my desktop).  I went to the page I was directed to yesterday (www.microsoft.com/genuine/validate), and let that page run for 15 minutes before I gave up on it again.  I then rebooted again.  This time, Win7n did ask if I wanted to try and validate my software.  When I clicked the validate button, however, I received this error message:

    Code:
    0x80070241


    Message:

    Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

     

    After this, I ran a new diagnostic.  Here is the latest report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YPJHR-MB7TQ-CCH4K
    Windows Product Key Hash: 5JeCLvDnCBLiAMhE/ZCOVPOSQkw=
    Windows Product ID: 00371-153-7813493-85713
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D4531D62-F23C-4164-801A-00806FB74E13}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4531D62-F23C-4164-801A-00806FB74E13}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CCH4K</PKey><PID>00371-153-7813493-85713</PID><PIDType>5</PIDType><SID>S-1-5-21-1519687581-478496728-2002981868</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7577</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.9</Version><SMBIOSVersion major="2" minor="5"/><Date>20100113000000.000000+000</Date></BIOS><HWID>47B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 12:31:2010 05:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GH482QfVNDI/xAzVPK2SnoZjDWaiMiKjvaGJkDp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            7577MS        A7577100
      FACP            7577MS        A7577100
      HPET            7577MS        OEMHPET
      MCFG            7577MS        OEMMCFG
      OEMB            7577MS        A7577100
      SSDT            A M I         POWERNOW

     

    I also ran the 'slui.exe 0x2a 0xC004F012' as instructed in the diagnostic, and received the following error message:

    Code:

    0xC004F012

    Description:

    The Software Licensing Service reported that the call has failed because the value for the input key was not found.

    Any ideas on what I should try next?

     

    Thanks!

     

     

    Sunday, January 2, 2011 7:36 PM
  • So I tried another tactic to fix my system.  I used the install disk I have to re-install Win7 as an update (that preserved all of my installed programs).  After running the 'update' and re-activating Win7 everything appeared fine, but I ran the diagnostic program again and got the following results:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YPJHR-MB7TQ-CCH4K
    Windows Product Key Hash: 5JeCLvDnCBLiAMhE/ZCOVPOSQkw=
    Windows Product ID: 00371-153-7813493-85345
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {D4531D62-F23C-4164-801A-00806FB74E13}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4531D62-F23C-4164-801A-00806FB74E13}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CCH4K</PKey><PID>00371-153-7813493-85345</PID><PIDType>5</PIDType><SID>S-1-5-21-1519687581-478496728-2002981868</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7577</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.9</Version><SMBIOSVersion major="2" minor="5"/><Date>20100113000000.000000+000</Date></BIOS><HWID>47B83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-153-781349-01-1033-7600.0000-0022011
    Installation ID: 018244011645774843884802790395904780334754261825136251
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CCH4K
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 1/2/2011 9:32:28 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:31:2010 05:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GH482QfVNDI/xAzVPK2SnoZjDWaiMiKjvaGJkDp

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            7577MS        A7577100
      FACP            7577MS        A7577100
      HPET            7577MS        OEMHPET
      MCFG            7577MS        OEMMCFG
      OEMB            7577MS        A7577100
      SSDT            A M I         POWERNOW


    Now I have different mismatched files than I had before, but I still have mismatched files, and I'm afraid that in another couple of days Win7 will decide it's not genuine again.  I ran Scannow and got the same error message as before.  Any ideas on how I should proceed?

     

    Thanks!

    • Marked as answer by Darin Smith MS Wednesday, January 5, 2011 11:42 PM
    Monday, January 3, 2011 5:39 AM
  • "fencermatt" wrote in message news:e3fe5f24-b235-49cc-b40f-13f058962976...

    So I tried another tactic to fix my system.  I used the install disk I have to re-install Win7 as an update (that preserved all of my installed programs).  After running the 'update' and re-activating Win7 everything appeared fine, but I ran the diagnostic program again and got the following results:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-YPJHR-MB7TQ-CCH4K
    Windows Product Key Hash: 5JeCLvDnCBLiAMhE/ZCOVPOSQkw=
    Windows Product ID: 00371-153-7813493-85345
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003



    Now I have different mismatched files than I had before, but I still have mismatched files, and I'm afraid that in another couple of days Win7 will decide it's not genuine again.  I ran Scannow and got the same error message as before.  Any ideas on how I should proceed?

     

    Thanks!


    Those file mismatches should disappear after you reinstall the WAT update - and all other updates -
    Make sure that you go to Windows Updates, and force installs on all available critical and important updates.
    Run Belarc Advisor to check that all updates are properly installed - reinstall any flagged as bad.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, January 5, 2011 11:42 PM
    Monday, January 3, 2011 10:06 AM
    Moderator