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Windows Aero WGA error RRS feed

  • Question

  • Replaced a motherboard for a client who cooked his other one. After a few updates, he gave me a call saying an annoying pop up on the lower right of his screen when he starts his computer comes up saying something about windows aero and the his copy of Vista is not valid. He followed the links to reactivate his windows product and it did not work.

    Diag report below. Any help on this issue would be appreciated...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-P6QG2-9YK2B-CGH4Y
    Windows Product Key Hash: xAUHmk3sSd9mUhjJzwmxCGlYSw8=
    Windows Product ID: 89578-OEM-7216381-19906
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {DADABAC5-C027-4907-B843-C004DEFE2A7F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DADABAC5-C027-4907-B843-C004DEFE2A7F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CGH4Y</PKey><PID>89578-OEM-7216381-19906</PID><PIDType>8</PIDType><SID>S-1-5-21-4090947327-1546593893-3934359344</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1402   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100322000000.000000+000</Date></BIOS><HWID>75323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>67142A1451EC86E</Val><Hash>LpkqGsMVBmoFq87wTTDznokuhJw=</Hash><Pid>70141-055-9826971-56602</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-163-819906-02-1033-6000.0000-1982010
    Installation ID: 242100206895876380131990653086789431272303374835849132
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: CGH4Y
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJJSSz9QwIhXeWZIA6i9ywPL0XvE4daxWyPQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            032210        APIC1037
      FACP            032210        FACP1037
      HPET            032210        OEMHPET0
      MCFG            032210        OEMMCFG
      OEMB            032210        OEMB1037

    Saturday, July 24, 2010 11:49 PM

Answers

  • There are two aspects to this issue; Licensing and Activation.

    a) Licensing: As Carey has mentioned, the OEM Windows License allows the copy of Windows to run only on the first computer it is installed on. As far as Licensing is concerned, the Motherboard is the "Soul" of a computer so if you change the motherboard, a new computer is created.  The only exception to this is if the motherboard is replaced by the Original Manufacturer under warranty support.  

    b) Activation: The cause of this specific issue is because Windows is not currently Activated. To Activate, the user would need to use the By Phone method. However, the Activation rep would find that the Windows is no longer being used within it's licensing so activation would be denied.

    Thank you,

     


    Darin MS
    Monday, July 26, 2010 8:57 PM

All replies

  • Did you not replace the motherboard with an identical one from the computer manufacturer?  The issue you have is related to the computer manufacturer's BIOS-Locked version of Windows Vista that can no longer be activated because the new motherboard lacks the information required to activate.  Only thing you can do now is buy the client a "Full Version" edition of Windows 7 and perform a "clean install".
    Carey Frisch
    Sunday, July 25, 2010 8:36 PM
    Moderator
  • There are two aspects to this issue; Licensing and Activation.

    a) Licensing: As Carey has mentioned, the OEM Windows License allows the copy of Windows to run only on the first computer it is installed on. As far as Licensing is concerned, the Motherboard is the "Soul" of a computer so if you change the motherboard, a new computer is created.  The only exception to this is if the motherboard is replaced by the Original Manufacturer under warranty support.  

    b) Activation: The cause of this specific issue is because Windows is not currently Activated. To Activate, the user would need to use the By Phone method. However, the Activation rep would find that the Windows is no longer being used within it's licensing so activation would be denied.

    Thank you,

     


    Darin MS
    Monday, July 26, 2010 8:57 PM
  • I was not able to procure the same exact motherboard for the client's computer; however, I found a motherboard of the same family, which allowed Vista to load without a hitch. I will suggest to the client to call for the phone activation either way, perhaps the person on the other end will understand and grant exception.

    Unfortunately the client is not able to purchase a new OS, this is mainly why I was able to fix the problem with a $60 price tag versus a pricey alternative. I really see some issues with the fact that an 800 pound gorilla such as Microsoft would have issue with the change of a motherboard after a hardware failure messing up a validation of a product that was already paid for at some point in the past, but who knows, I may find out that is the case.

    Monday, July 26, 2010 11:08 PM
  • It was the manufacturer of the computer, and not Microsoft, that customized the OEM Windows Vista recovery/reinstallation disc to only activate when the computer manufacturer's motherboard's BIOS is present.  As far as phone activation, I doubt it will be successful in this case.
    Carey Frisch
    Monday, July 26, 2010 11:17 PM
    Moderator
  • Thanks Carey, I appreciate the info. I talked with the client and he will be purchasing Win 7 soon, since he really doesn't like Vista bogging down the way it does.

    I do have a question though, you both said that the product is not activated, but I had the client check that and Vista reports product activation in the computer properties. It seems that the only issue the client has is the Windows Aero pop up on the lower right hand part of the screen, which tells me it is a WGA error putting limited functionality on Aero driven UI things. Is there some other way that Vista is not activated as you guys say?

     

    TY for the help

    Tuesday, July 27, 2010 3:29 PM
  • "tsunamiguy" wrote in message news:6ad6d574-5df3-4898-8964-1e956ddf15e5...

    Thanks Carey, I appreciate the info. I talked with the client and he will be purchasing Win 7 soon, since he really doesn't like Vista bogging down the way it does.

    I do have a question though, you both said that the product is not activated, but I had the client check that and Vista reports product activation in the computer properties. It seems that the only issue the client has is the Windows Aero pop up on the lower right hand part of the screen, which tells me it is a WGA error putting limited functionality on Aero driven UI things. Is there some other way that Vista is not activated as you guys say?

     

    TY for the help


    I suspect that the thing is that the Validation system has picked up on the mismatch between the COA_SLP Key and the motherboard not originating from the correct manufacturer. While Activation has been successful, Validation will continue to be a problem until this issue is resolved, with the associated limitations as to updates and downloads from MS.
    You could try asking him to go to the Validation site (http://www.microsoft.com/genuine/validate) and seeing what the result is - it may give a specific error message which can be traced.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 29, 2010 6:49 AM
    Moderator