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Windows Aero WGA error

Question
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Replaced a motherboard for a client who cooked his other one. After a few updates, he gave me a call saying an annoying pop up on the lower right of his screen when he starts his computer comes up saying something about windows aero and the his copy of Vista is not valid. He followed the links to reactivate his windows product and it did not work.
Diag report below. Any help on this issue would be appreciated...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-P6QG2-9YK2B-CGH4Y
Windows Product Key Hash: xAUHmk3sSd9mUhjJzwmxCGlYSw8=
Windows Product ID: 89578-OEM-7216381-19906
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {DADABAC5-C027-4907-B843-C004DEFE2A7F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DADABAC5-C027-4907-B843-C004DEFE2A7F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CGH4Y</PKey><PID>89578-OEM-7216381-19906</PID><PIDType>8</PIDType><SID>S-1-5-21-4090947327-1546593893-3934359344</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1402 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100322000000.000000+000</Date></BIOS><HWID>75323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>67142A1451EC86E</Val><Hash>LpkqGsMVBmoFq87wTTDznokuhJw=</Hash><Pid>70141-055-9826971-56602</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-163-819906-02-1033-6000.0000-1982010
Installation ID: 242100206895876380131990653086789431272303374835849132
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: CGH4Y
License Status: Licensed
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJJSSz9QwIhXeWZIA6i9ywPL0XvE4daxWyPQ=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 032210 APIC1037
FACP 032210 FACP1037
HPET 032210 OEMHPET0
MCFG 032210 OEMMCFG
OEMB 032210 OEMB1037Saturday, July 24, 2010 11:49 PM
Answers
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There are two aspects to this issue; Licensing and Activation.
a) Licensing: As Carey has mentioned, the OEM Windows License allows the copy of Windows to run only on the first computer it is installed on. As far as Licensing is concerned, the Motherboard is the "Soul" of a computer so if you change the motherboard, a new computer is created. The only exception to this is if the motherboard is replaced by the Original Manufacturer under warranty support.
b) Activation: The cause of this specific issue is because Windows is not currently Activated. To Activate, the user would need to use the By Phone method. However, the Activation rep would find that the Windows is no longer being used within it's licensing so activation would be denied.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, July 26, 2010 8:57 PM
Monday, July 26, 2010 8:57 PM
All replies
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Did you not replace the motherboard with an identical one from the computer manufacturer? The issue you have is related to the computer manufacturer's BIOS-Locked version of Windows Vista that can no longer be activated because the new motherboard lacks the information required to activate. Only thing you can do now is buy the client a "Full Version" edition of Windows 7 and perform a "clean install".
Carey FrischSunday, July 25, 2010 8:36 PMModerator -
There are two aspects to this issue; Licensing and Activation.
a) Licensing: As Carey has mentioned, the OEM Windows License allows the copy of Windows to run only on the first computer it is installed on. As far as Licensing is concerned, the Motherboard is the "Soul" of a computer so if you change the motherboard, a new computer is created. The only exception to this is if the motherboard is replaced by the Original Manufacturer under warranty support.
b) Activation: The cause of this specific issue is because Windows is not currently Activated. To Activate, the user would need to use the By Phone method. However, the Activation rep would find that the Windows is no longer being used within it's licensing so activation would be denied.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, July 26, 2010 8:57 PM
Monday, July 26, 2010 8:57 PM -
I was not able to procure the same exact motherboard for the client's computer; however, I found a motherboard of the same family, which allowed Vista to load without a hitch. I will suggest to the client to call for the phone activation either way, perhaps the person on the other end will understand and grant exception.
Unfortunately the client is not able to purchase a new OS, this is mainly why I was able to fix the problem with a $60 price tag versus a pricey alternative. I really see some issues with the fact that an 800 pound gorilla such as Microsoft would have issue with the change of a motherboard after a hardware failure messing up a validation of a product that was already paid for at some point in the past, but who knows, I may find out that is the case.
Monday, July 26, 2010 11:08 PM -
It was the manufacturer of the computer, and not Microsoft, that customized the OEM Windows Vista recovery/reinstallation disc to only activate when the computer manufacturer's motherboard's BIOS is present. As far as phone activation, I doubt it will be successful in this case.
Carey FrischMonday, July 26, 2010 11:17 PMModerator -
Thanks Carey, I appreciate the info. I talked with the client and he will be purchasing Win 7 soon, since he really doesn't like Vista bogging down the way it does.
I do have a question though, you both said that the product is not activated, but I had the client check that and Vista reports product activation in the computer properties. It seems that the only issue the client has is the Windows Aero pop up on the lower right hand part of the screen, which tells me it is a WGA error putting limited functionality on Aero driven UI things. Is there some other way that Vista is not activated as you guys say?
TY for the help
Tuesday, July 27, 2010 3:29 PM -
"tsunamiguy" wrote in message news:6ad6d574-5df3-4898-8964-1e956ddf15e5...
Thanks Carey, I appreciate the info. I talked with the client and he will be purchasing Win 7 soon, since he really doesn't like Vista bogging down the way it does.
I do have a question though, you both said that the product is not activated, but I had the client check that and Vista reports product activation in the computer properties. It seems that the only issue the client has is the Windows Aero pop up on the lower right hand part of the screen, which tells me it is a WGA error putting limited functionality on Aero driven UI things. Is there some other way that Vista is not activated as you guys say?
TY for the help
I suspect that the thing is that the Validation system has picked up on the mismatch between the COA_SLP Key and the motherboard not originating from the correct manufacturer. While Activation has been successful, Validation will continue to be a problem until this issue is resolved, with the associated limitations as to updates and downloads from MS.You could try asking him to go to the Validation site (http://www.microsoft.com/genuine/validate) and seeing what the result is - it may give a specific error message which can be traced.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothThursday, July 29, 2010 6:49 AMModerator