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Asking for a product key after an update last night. RRS feed

  • Question

  • So... i have a windows 7 toshiba laptop. i had this laptop for like 3 years now... and i did an update last night... when i woke up... it asks for my product key... that wouldnt be a problem... BUT... i have had this laptop for 3 years like i said and the sticker under my laptop is worn out and i cant read the product key... What should i do? Please and thank you. 

    I dont even know why this is happening... this laptop had windows for a long time and i never upgraded it to vista to 7... it was already 7 to begin with. :/ 

    Friday, June 29, 2012 6:14 AM

Answers

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, June 29, 2012 10:20 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BEF61934-20AF-46E4-BF28-216760C370DF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: T:20120628032522419-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\KrnKool\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BEF61934-20AF-46E4-BF28-216760C370DF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3731556338-220230098-4024814269</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L515</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20090907000000.000000+000</Date></BIOS><HWID>25CA3807018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7A92D3F95261586</Val><Hash>3lRz9CsLM8pyq+J8sFQpGN9Spgo=</Hash><Pid>89388-707-3019985-65980</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAGAuAAAAAAAAYWECAEi98bZT0X6PB1XNAWbXGpOihAOpMHzDmWxsjuq1mWchj88VM3Rpt/yhapD1oBpdY9QWIQvYmb2MrEDAkTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHk/LL+jMBDn7Fkg3u/6T04+2FqlofJOaZ7rAR170KxfMzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-1812012
    Installation ID: 009655662112026762515064463640178702576956772232590210
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 6/29/2012 10:56:39 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A8
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:28:2012 23:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAIAAQABAAAAAwABAAEAeqhghcXWXl0wBtJsyOIShY3vfIqya+hxBvFGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC TOSINV TOSINV00
      FACP TOSINV TOSINV00
      HPET TOSINV TOSINV00
      BOOT TOSINV TOSINV00
      MCFG TOSINV TOSINV00
      ASF! TOSINV TOSINV00
      SLIC TOSINV TOSINV00
      SSDT PmRef CpuPm

    Friday, June 29, 2012 3:53 PM
  • Also, the sticker thing like i stated in the first post. is worn out... i cant even see anything except "proof of license certificate of authenticity Microsoft" :(
    Friday, June 29, 2012 3:56 PM
  • Please tell us the exact model number of your machine.

    You have (or at least had recently) a Trusted Store tamper - TTS Error: T:20120628032522419-

    Such tampers are often caused by malware - but can also be the result of file corruption.

    What AV are you using? has it always been kept up-to-date?

    What other AV's have ever been installed on this machine?

    I would first try a System Restore back to before the 28th June, and see if that fixes the problem.

    Either way, you should then run standard file checks -

    Please run a full CHKDSK and SFC scan.... 
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
     
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     
    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found

    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
     
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     Post an MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, June 29, 2012 4:22 PM
    Moderator
  • You have a Trusted Store Tamper

    First attempt a System Restore back to before the 28th June, and see if that cures the problem.

    Whether it does or not,

    Please run a full CHKDSK and SFC scan.... 
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.
     
    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     
    The chkdsk will take a few hours depending on the size
    of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally
    (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found

    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
     
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     Post an MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, June 29, 2012 4:27 PM
    Moderator
  • Uhhh... its a toshiba Satellite... i515-s4960? 

    The bottom of my computer has been used and rubbing up on my lap top bag that its hard to tell. 

    whats an AV? and i have not downloaded anything on this computer except for games (league of legends/WoW) 

    Let me restore my computer before june 28 and tell you if it worked. :)

    Friday, June 29, 2012 8:00 PM
  • "Krnkool" wrote in message news:46825c22-0dda-4d47-976d-1aacbfef102a...

    Uhhh... its a toshiba Satellite... i515-s4960?

    The bottom of my computer has been used and rubbing up on my lap top bag that its hard to tell.

    whats an AV? and i have not downloaded anything on this computer except for games (league of legends/WoW)

    Let me restore my computer before june 28 and tell you if it worked. :)

    AV is Anti-Virus  - you MUST have one installed, if the machine is ever connected to a network, or the internet.
    Your machine appears to have come pre-installed with Norton Internet Security - have you ever renewed the license, or changed Anti-Virus provider?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 29, 2012 9:13 PM
    Moderator
  • OH yeah... It expired. so i installed the microsoft security essensial. 
    Sunday, July 1, 2012 1:29 AM
  • In that case, you will need to uninstall it properly - I assume you've already used the Programs & Features entry to do the standard uninstall?

    Download and run the Norton Removal tool to get rid of the dregs.

    https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

    reboot immediately after runnning the tool, whether it asks for it or not.

    once rebooted, open an Elevated Command Prompt window, and run the following commands.

    IPCONFIG /FLUSHDNS

    NETSH WINSOCK RESET

    then reboot on request.

    Run another MGADiag report, and post the results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 1, 2012 2:01 AM
    Moderator
  • Oh i fixed it. youtube helped me out... hopefully it'll stay that way. 
    Sunday, July 1, 2012 3:26 AM
  • Please post a new MGADiag report so that we can check that all is now OK.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 1, 2012 9:26 AM
    Moderator