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This computer is not running genuine windows RRS feed

  • Question

  • For the last two days i have been getting the message that my copy of windows is not genuine.

    Im not sure why this has started all of a sudden...

    My copy of Windows 7 was provided by MS via an upgrade voucher (From Vista)

    I have the original DVD and SOA sticker on my shelf.

    When i installed ( a while back) the install went fine and my computer says that windows is already athuenticated.

     

    here is the print out from the diag tool.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2JGJK-WY3BK-W2THT
    Windows Product Key Hash: j5AfUp03AB/hdoogo9oy7MZCRoc=
    Windows Product ID: 00371-OEM-8977605-29854
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {68CE8021-61AD-44E9-95DA-4148593B21EA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{68CE8021-61AD-44E9-95DA-4148593B21EA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W2THT</PKey><PID>00371-OEM-8977605-29854</PID><PIDType>3</PIDType><SID>S-1-5-21-2057463947-1767276684-1808431515</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EX58-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FI</Version><SMBIOSVersion major="2" minor="4"/><Date>20100311000000.000000+000</Date></BIOS><HWID>23BB3607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65412</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 90a61a0d-0b76-4bf1-a8b8-89061855a4c9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-776-029854-02-2057-7600.0000-1302010
    Installation ID: 004052025221452681976563966386386431101196102703000412
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W2THT
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 28/09/2010 19:07:27

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000004000
    Event Time Stamp: 9:28:2010 18:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAAACAAAABAABAAEAonZcpd3lqn8avRyJAuWaiGTzovNMfnKKvkHqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT          
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM


     

    Tuesday, September 28, 2010 6:12 PM

Answers

  • You have a tampered file

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    On a side note your office install is using an invalid VLK, please refer to the office genuine advantage forum for assistance with that.

    • Proposed as answer by Carl Stephens Tuesday, September 28, 2010 9:21 PM
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 9:39 PM
    Tuesday, September 28, 2010 6:30 PM

All replies

  • You have a tampered file

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    On a side note your office install is using an invalid VLK, please refer to the office genuine advantage forum for assistance with that.

    • Proposed as answer by Carl Stephens Tuesday, September 28, 2010 9:21 PM
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 9:39 PM
    Tuesday, September 28, 2010 6:30 PM
  • Hello Carl.

     

    I ran he scannow and it compleated with no errors.

    I went to http://support.microsoft.com/gp/contactwga as suggested and started a live chat with a MS rep.

    He told me that as i was int he UK he was unable to assist and gave me a contact us page for the UK.

    Im going to call them now, but i fear the ms rep was just partacking in some buck passing.

     

    Wednesday, September 29, 2010 6:34 PM
  • As suspected the contact page for the Uk led me no where and im still stuck.

    What would you suggest i do next ?

     

    Wednesday, September 29, 2010 6:39 PM
  • I suggest you go back to the link above and tell them that the page they directed you to had no support options.
    Wednesday, September 29, 2010 7:08 PM