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vista WGA has messed up my laptop!! I cant even revalidate!! RRS feed

  • Question

  • First of all Im startign of that I am very angry and so will not entertain comments on how I post or blast microsoft. If the only way to resolve this issue is to reformat and reinstall windows I will gladly sue microsoft.

     

    Ok with that said I will describe my problem.

     

    I have a Dell Inspiron notebook running 100% LEGITIMATE windows vista home premium (Dell OEM)

     

    Yesterday halfway while i was playing SimCity4 it crashed. The reason? There was a popup saying "windows aero is not working. you may be a victim of software counterfiting". I try to revalidate by going to the microsoft website. I get a message saying the activex control has been blocked. (windows has blocked this software because its publisher could not be verified) this is for legitcheckcontrol.cab

    no matter what i do i cant validate. Today i changed my IE settings and finally managed to unblock the activex protocol. When i try to validate i get the message about the activex publisher being unable to be verified are you sure you want to install?  i choose install. nothing happens. Instead i get an error message: Validation Not Completed: ActiveX Error

    this is the error number [0x80080296]

     

    Also dont ask me to run the validation diagnostics. I have ran it and its rubbish. i just keep going in circles. 

    Failed Windows validation ActiveX loaded
     even after i unblocked the activex. it keeps sending me to install the activex plugin.

     

    In the meanwhile there is no icon on the taskbar about WGA. I cant access control panel or display properties. My system is slower than it used to be. funny thing is while windows aero is not supposed to work, the glass effets are still there.

     

    All i know is that i am very pissed and see that my hard earned money i used to pay for original vista is a complete waste. WGA is nothing but a nuisance and DISadvanage for legitimate users. Pirates have all sorts of workarounds which are much less troublesome or problematic. I sorely regret my decision to try vista. From the moment i got my laptop i should have just formatted the drive and loaded XP.

     

    Tuesday, October 9, 2007 12:19 PM

Answers

  • Hi BaronV,

     

     

    Hi BaronV,

     

     

      I think that the Software Licensing service may may have stopped. Would you try the below steps to restart the service:

     

    1) Click the Start button and type: services.msc and then hit Enter

    2) Scroll down the list of services till you find 'Software Licensing' and single click on it.

    3) On the left side of the window (above the 'Description' area) you will see either:

     

    "Start the service"

    or

    "Stop the service

    "Restart the service"

     

    4a) Click the Start in "Start the service"

    or

    4b) Click the Restart in "Restart the service"

     

    5) Reboot Vista 2 times.

     

    Tell me how this works for you,

    Darin

     

     

     

     

     


    Darin Smith
    WGA Forum Manager

    Thursday, October 11, 2007 10:20 PM

All replies

  • Follow this procedure:

     

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right-click cmd.exe and select Run as Administrator

    5) Type or copy & paste:

        %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    Tuesday, October 9, 2007 2:17 PM
    Moderator
  • Hello BaronV,

     

      If the steps that Carey provided do not resolve your issue, please download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     


    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Tuesday, October 9, 2007 4:17 PM
  • the steps that carey provided failed. when typed in a error msg comes saying

    Script: C:\windows\system32\slmgr.vbs

    Line: 291

    Char: 5

    Error: Permission Denied

    Code: 800A0046

    Source: Microsoft VBScript runtime error.

     

    I tried it in safe mode too but its the same result. Also i got another message about the software counterfiting rubbsh. Only this time windows aero fully stopped working. (the glass effects that were there earlier were gone) however after restarting twice the galss effects have returned.

     

    I ran the diagnostics and this is the result.

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {30A278CA-08BE-4A7F-9458-BCAEBE0814D8}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: N/A, hr = 0x80070426
    Commit: N/A, hr = 0x80070426
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0x80070426
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{30A278CA-08BE-4A7F-9458-BCAEBE0814D8}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2604932785-1428807636-3491889894</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="4"/><Date>20070523000000.000000+000</Date></BIOS><HWID>F2323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>49FAA9AA642FF0E</Val><Hash>UUJk3MrFMtpKVPoKHVpHQ4W+ihE=</Hash><Pid>81602-903-7865475-68364</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Strange that it shows validation status genuine dosent it? Yet im still in reduced functionality mode. Especially that my pc is now horribly SLOW. This was not the case before it went to reduced functionality.

     

     

    Tuesday, October 9, 2007 7:02 PM
  •  

     

    Hi Baron,

     

    lets try that one more time, I slightly modified the steps as well as the cscript. 

    Also, the error message, that you received the first time, suggests that the cmd.exe wasn't run as administrator. Please be sure to follow Step 4) exactly otherwise you will get an Permission Denied message.

     

     

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) A window with a black background will come up.

    6) Copy this blue text: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms  <make sure you copy only the blue text. No spaces before or after the text>

    7) Right Click in the black background window and click Paste

    8) Wait about 30-45 secs.

    9) Hit the Enter key

    10) Reboot 2 times

     

    Thank you,
    Darin Smith
    WGA Forum Manager
    Tuesday, October 9, 2007 10:28 PM
  • i did run it as administrator last time. It didnt work.  I ran it as administrator again this time. it still didnt work. Only this time there was no popup saying permission denied. there was simply a line that state Microsoft VBS runitme error (261,5) Permission Denied. Noting further. This is what I got exactly.

     

    MIicrosoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    C:\Windows\System32\slmgr.vbs(291, 5) Microsoft VBScript runtime error: Permissi
    on denied


    C:\Windows\system32>

     

     

    I add that my account is an admin accout and is the only account on this computer

    Wednesday, October 10, 2007 10:57 AM
  • Hi BaronV,

     

     

    Hi BaronV,

     

     

      I think that the Software Licensing service may may have stopped. Would you try the below steps to restart the service:

     

    1) Click the Start button and type: services.msc and then hit Enter

    2) Scroll down the list of services till you find 'Software Licensing' and single click on it.

    3) On the left side of the window (above the 'Description' area) you will see either:

     

    "Start the service"

    or

    "Stop the service

    "Restart the service"

     

    4a) Click the Start in "Start the service"

    or

    4b) Click the Restart in "Restart the service"

     

    5) Reboot Vista 2 times.

     

    Tell me how this works for you,

    Darin

     

     

     

     

     


    Darin Smith
    WGA Forum Manager

    Thursday, October 11, 2007 10:20 PM
  •  

    well for some reason the software licencing service was disabled. i set it to automatic and started the service. i have been able to revalidate. now i have changed it to manual. Things are back to normal again except that my computer is still slow. the cpu usage is always very high 90+% and there is no visible process that is taking up that power.

     

    thank you for sorting this thing out. hoever i wish to register my unhapiness that users are immediately treated as criminals when microsoft is unable to determine whether or not the copy of windows is genuine. ( i assume this is what happened since the service was disabled)

     

    i am also angry that i need to keep a service running and sucking up my resources just because of something as stupid as windows genuine (dis)advantage. The fact that my pc went into reduced functionality clearly shows that microsoft is constantly probing and examining the computer to check if it is original and who knows what not. Why should windows constantly check to see if it is genuine once it has been validated?

     

    If microsoft has any inclination of truly providing quality or valuing its customers it would scrap this whole WGA thing. Im sure you know just how many people who are legitimate customers hate it. The very least that could be done is to prevent something like this from occuring again by 'disabling' peoples computers unless there is absolute certainty that it is a pirated copy, and also not constantly checking that it is a legitimate copy.

     

     

    anyway thank you for sorting this out.

    Friday, October 12, 2007 1:52 PM
  • I am getting the exact same as above.. i cant get to the desktop though so im not sure how to start the service

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9F8972B1-9AD1-4720-BD40-9D18911243B0}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error: M:20071115212917408-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-531-645_B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9F8972B1-9AD1-4720-BD40-9D18911243B0}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-2322694182-649671539-1168648593</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>0768A52</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>63ET58WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20061219000000.000000+000</Date></BIOS><HWID>A0323507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-63   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0016-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89385-707-4159871-63471</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001A-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89399-707-4159871-63346</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63301</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 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    Friday, November 16, 2007 2:59 AM