Tracking mail with attachments RRS feed

  • Question


    Tracking fails with the following error mesasge: The message was saved as a CRM Record without all of the original attachments. One or more attachments were blocked or invalid.


    This fails for all mails with attachments > about 7 Mb.

    Wednesday, December 3, 2008 1:10 PM

All replies


    There is a limit on the size of attachments. The default max size is 5MBytes per attachment. Though you can change this limit in the System Settings area on the e-mail tab.
    Wednesday, December 3, 2008 1:38 PM
  • Thanks for your reply!


    I've already changed that to 20.000 kilobytes. What more can we do?


    Wednesday, December 3, 2008 1:53 PM
  • Did you check the list of blocked attachment types on the same page as the maximum size?



    Wednesday, December 3, 2008 3:24 PM
  • Just to correct my previous post: the list of blocked attachments is found in system settings but on a different tab from th e one on which maximum e-mail size appears.

    Friday, December 5, 2008 7:12 AM
  • I'm just trying to add a .bmp or .doc file. It's not listed in the exceptions.

    Friday, December 5, 2008 7:14 AM