Q1: Why do I have duplicates in my history of a case? Currently I have a WF that notifies the user upon case assignment. When this fires it appears twice in the history of the case. I have track as 2 activities off when between 2 users. This also happens when sending an email to a queue. In 3.0 there was a registry setting to prevent this but I added it and it did nothing.
Q2: How come I can't reassign a case BACK to a queue. For example I accidentally assigned the wrong case to myself. I then select Assign from Actions, then change the source to be queues, select the queue. And nothing happens. However if I select another user, everything works fine.
*None of the emails sent to the queue will be from contacts or accounts.