Sorry to hear that, but considering this forum is about to be closed soon, and virtually no one visits it [including Microsoft], I don't see how they're going to be any assistance.
Just trying to help...
And a little for your reference thingy, if you reply to your own message, it gets placed back at the top of the forum list- possibly more visible. Attempt doing a follow-up/reply on your own post...
I hope this helps...
I hope you have a nice day