send Bulk Email in crm 2011 failed RRS feed

  • Question

  • Hello Dear forum friends

    I must send a template email with about 550 kb attachment to 1500 leads:

    -The record "Allow bulk email" is checked.

    -Doing it by design an email workflow and selecting 250 leads for recipients.it failed.

    -I desined an On-Demand WF then select records and run it.I recieve Email delivery failur message

    -I create a marketing listof target records,then a quick campaign and an Email activity but again received Email delivery failur or delay message after 1-2 days in my email.

    -even direct email fails ,I'm confused why job system status is succeeded.

    Please Help,I appreciate anyone's help

    Wednesday, February 8, 2012 10:14 AM

All replies

  • Almost certainly the Email Router has a configuration error if you have one set up.  I'd start with its settings.

    The postings on this site are solely my own and do not represent or constitute Hitachi Consulting's positions, views, strategies or opinions.

    Wednesday, February 8, 2012 3:49 PM
  • Thanks Wayne Walton,How to set Emailrouter for sending bulk Email?
    Thursday, February 9, 2012 5:08 AM
  • Hi

    The user profile which is sending the email, what option is set on its profile for Incoming and outgoing email.

    Is it None, Microsoft Outlook or Email Router.

    To check this,

    Go to settings --> Administration --> Users --> Open your user profile.

    Under the heading Email access configuration check the values.


    On email router, you need to publish settings for Incoming and outgoing emails. 

    You can find details on how to do this, in ms crm planning and installation guides.

    Please reply if you need more information

    Thursday, February 9, 2012 9:42 AM
  • Before using CRM to send bulk email to your leads, please consider if this is a good idea or not. Sending bulk email to 1,500 email addresses with a large attachment is likely to lead to your IP address being blacklisted as a spam sender. It is also likely that many of the recipients do not want to receive a large attachment and will block or delete your email.

    There are plenty of training courses, books and articles that show you how to configure CRM's email features, but I would advise you to use a third-party email marketing service and integrate it with CRM to meet your requirements.

    Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on LinkedIn or Twitter. Join over 10,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Thursday, February 9, 2012 11:46 AM
  • Thanks  a lot Benson,What can a third-party email marketing service be for crm 2011?
    Monday, February 13, 2012 6:31 AM
  • Hi,

    Just came across this thread.  www.bulqq.com offers a 3rd party web based email software that allows you to upload templates and attachments.  It has campaign tracking and data management tools as well.  The web based aspect allows you to manage this from anywhere.Hope you can find this helpful.


    Wednesday, April 4, 2012 2:16 AM
  • Thanks Levon,I'll check and report
    Wednesday, April 4, 2012 7:36 AM