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Uninstalling Outlook Client 2016 error on Windows 7- 64 bit RRS feed

  • Question

  • When trying to uninstall Microsoft Dynamics CRM 2016 for Microsoft Office Outlook Client

    I get the following error:

    The installation has failed. your installation is unable to continue since the following pre-requisites have not been met.
    Operating System: Windows Vista isn't supported

    Error in log:

    13:23:37|   Info| Bootstrap version: 8.1.0.371.
    13:23:37|   Info| User: nick.
    13:23:37|Warning| Error 1605 reported attempting to read VersionString for installed product.  UpgradeCode={B9D53805-50DD-4898-8B87-1B2891471F5A}, ProductCode={0C524D20-0409-0050-8A9E-0C4C490E4E54}
    13:23:37|Warning| Product having UpgradeCode={B9D53805-50DD-4898-8B87-1B2891471F5A} is either installed incorrectly or has not been completely uninstalled.
    13:23:37|Warning| Error 1605 reported attempting to read VersionString for installed product.  UpgradeCode={B9D53805-50DD-4898-8B87-1B2891471F5A}, ProductCode={0C524D20-0409-0050-8A9E-0C4C490E4E54}
    13:23:37|Warning| Product having UpgradeCode={B9D53805-50DD-4898-8B87-1B2891471F5A} is either installed incorrectly or has not been completely uninstalled.
    13:23:37|Warning| Error 1605 reported attempting to read VersionString for installed product.  UpgradeCode={B9D53805-50DD-4898-8B87-1B2891471F5A}, ProductCode={0C524D20-0409-0050-8A9E-0C4C490E4E54}
    13:23:37|Warning| Product having UpgradeCode={B9D53805-50DD-4898-8B87-1B2891471F5A} is either installed incorrectly or has not been completely uninstalled.
    13:23:37|Warning| Error 1605 reported attempting to read VersionString for installed product.  UpgradeCode={B9D53805-50DD-4898-8B87-1B2891471F5A}, ProductCode={0C524D20-0409-0050-8A9E-0C4C490E4E54}
    13:23:37|Warning| Product having UpgradeCode={B9D53805-50DD-4898-8B87-1B2891471F5A} is either installed incorrectly or has not been completely uninstalled.
    13:23:37|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

    We have outlook 32 bit installed
    CRM for outlook is also 32 bit

    Google search has not helped.

    Any help is greatly appreciated.

    Nick


    Nick M

    Thursday, March 2, 2017 7:01 PM

All replies

  • Looks like CRM for Outlook 2016 Client is not compatible with Vista OS per this link: https://technet.microsoft.com/en-us/library/hh699818.aspx

    Maybe find the original download that was able to install and run the un-install from that download.


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    Sunday, March 12, 2017 6:08 AM
    Moderator
  • Thanks for your reply.

    The OS is Windows 7 SP1 and not Vista OS as the error it gives.

    This workstation was not an upgrade from Windows Vista as the error indicates.

    Thanks


    Nick M

    Monday, March 13, 2017 12:30 PM
  • From the past similar issues - we had to repair Office and uninstall/re-install CRM Outlook Client - maybe try that.

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    Monday, March 13, 2017 5:51 PM
    Moderator
  • Thanks for your response.
    I had already repaired Microsoft Office and tried uninstall/re-install CRM Outlook Client to

    but still have the same behaviour.

    Thanks


    Nick M

    Monday, March 13, 2017 7:55 PM
  • Curious if anyone has solved this issue.  We're seeing the same thing on a Win 7 Pro system.  Same error referring to Vista even though it isn't a vista system.
    Monday, November 27, 2017 7:52 PM
  • Still not resolved on my end

    Have done research but no solution yet.

    Thanks


    Nick M

    Monday, November 27, 2017 8:07 PM