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Validation Windows XP RRS feed

  • Question

  • Having trouble validating Windows XP Pro. My computer originally had Windows XP home install by the manufacturer. It was fine for many years, but was recently destroyed by malware. The problem was I did not have the original CD of Windows XP Home. The manufacturer would not supply a replacement XP Home CD as they said they are no longer supporting XP this way. My system cannot handle Windows 7. So, I bought Windows XP Pro from someone else to replace the damaged Home version, which has now been completed wiped from the computer. I believe that the XP Pro is a legitimate copy. It came sealed and has the CoA and product key. It came alone, without any associate hardware. BTW, I still have the original CoA sticker and product key from the XP Home, even if the software is now gone. The sticker is affixed to the computer. I did not have any trouble with the new XP Pro until I tired to install Windows Media Player 11, which triggered the WGA process. Below is the diagnostic report for the XP Pro validation issue:

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    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid Product Key

    Validation Code: 8

     

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-DT73V-GGRDX-X7X76

    Windows Product Key Hash: JlKzlyRuuRQJSSc0rWDnPzjy3vw=

    Windows Product ID: 76487-011-2396546-22726

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {615DF446-3C18-4973-AB80-B6BE7C5C4A40}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Edition 2003 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: E:\Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{615DF446-3C18-4973-AB80-B6BE7C5C4A40}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X7X76</PKey><PID>76487-011-2396546-22726</PID><PIDType>5</PIDType><SID>S-1-5-21-436374069-1292428093-515967899</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000                </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20041108000000.000000+000</Date></BIOS><HWID>DB9C3EE70184606C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>16215B44DBE3578</Val><Hash>78p7i+hcFT5PP2mPaXyTfck9SPc=</Hash><Pid>70145-700-9010301-57165</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 1B2BE:Dell Inc|1B2BE:Microsoft Corporation

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

    Sunday, December 6, 2009 3:34 PM

Answers

  • Hello tentforp,

    Here is a snippet of your mgadiag report:

    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-DT73V-GGRDX-X7X76
    Windows Product Key Hash: JlKzlyRuuRQJSSc0rWDnPzjy3vw=
    Windows Product ID: 76487-011-2396546-22726
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {615DF446-3C18-4973-AB80-B6BE7C5C4A40}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A


    The mgadiag report is telling us that your Dell Dimension 3000 computer has a retail licensed installation of XP Pro on it, but that the installation was done with an Invalid Product Key.

    The status "Invalid Product Key" means that the Windows installation was done with an invalid Product Key made by a pirating program known as a Key Generator that mimics the formula used by Microsoft to generate product keys.  The product key was NOT issued by Microsoft, making it Invalid.

    This installation of Windows XP Pro was done with a retail CD, so can you confirm that the product you purchased came in a nice pretty glossy blue box that looks like it would be on the shelf in a retail store like Best Buy, Staples, etc?  Was the Certificate of Authenticity on the boxtop of the retail box?  Was there a glossy paperboard folder inside that held the CD, and on the back of the folder was there a yellow-orange label with the product key, and are these the last three groups of characters on that label DT73V-GGRDX-X7X76?

    Could you also tell us about your conversation with Dell regarding requesting a replacement Operating System Reinstallation CD?  This is the first we are hearing on the forum that Dell would not send someone a replacement CD.  They do have a nominal charge to get the CD if you are out of warranty, but it has always been less than $15.

    Did you try to request the CD from this link at Dell?
    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1 


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, December 9, 2009 10:16 PM
    Monday, December 7, 2009 3:31 AM