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Windows 7 Genuine Advantage Validation Issues RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KD72V-YW9QD-66CDK
    Windows Product Key Hash: lRCO/i66s1qFOLabO8uv1Yow3MQ=
    Windows Product ID: 00426-292-7478441-85448
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C28C9499-B7B5-4922-AF95-739924CE0593}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C28C9499-B7B5-4922-AF95-739924CE0593}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-66CDK</PKey><PID>00426-292-7478441-85448</PID><PIDType>5</PIDType><SID>S-1-5-21-29577435-1218046317-3219095746</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>45453907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>69477477EC38DBA</Val><Hash>0U5mkQFo9OhUCyzDN2W/dKUu+L8=</Hash><Pid>81602-OEM-6873335-26307</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-747844-00-1033-7601.0000-1782012
    Installation ID: 021972922424577122090282239222197716733885303273910223
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 66CDK
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 8/2/2012 10:12:33 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:29:2012 23:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8002801d
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAACAAAAAgABAAEA6GGS0xje2jNoNigfdg5UbX91+CbWg0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09   
      FACP            DELL          WN09   
      HPET            DELL          WN09   
      MCFG            DELL          WN09   
      SLIC            DELL          WN09   
      SSDT            PmRef        CpuPm

    Friday, August 3, 2012 5:59 AM

Answers

  • Thank you for the encouraging words.

    So, it downloaded with no problems, and I've rebooted, but I still get the message on the lower right counting down the days.  I also tried SLUI 4 again, but same response, the window just closes. I also typed "activation" in the search, click enter, and it just closed the window.

    Thanks


    REHieb

    • Marked as answer by Rick6769 Monday, August 20, 2012 2:51 AM
    Monday, August 6, 2012 1:51 AM

All replies

  • Have you tried activating?

    If so, what error did you get?

    You will now need to use telephone activation.


    telephone activation (operator calls)
     Click on the Start button
    in the Search box, type
    SLUI 4
     and hit the Enter key
    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 8:03 AM
    Moderator
  • Sorry, there are no instructions. This is what comes up, and goes on for a while.....

    <?xml version="1.0" encoding="UTF-8"?>

    <style>@namespace html url(http://www.w3.org/1999/xhtml); :root { font:small Verdana; font-weight: bold; padding: 2em; padding- } * { display: block; padding- } html|style { display: none; } html|span, html|a { display: inline; padding: 0; font-weight: normal; text-decoration: none; } html|span.block { display: block; } *[html|hidden], span.block[html|hidden] { display: none; } .expand { display: block; } .expand:before { content: '+'; color: red; } .collapse { display: block; } .collapse:before { content: '-'; color: red; } </style><COLLECTION>
    <!-- ROLLBACK_______________________________________________________________________________________________________________________________________ -->
    <!-- ROLLBACK NAVIGATION BUTTONS____________________________________________________________________________________________________________________ -->
    <RECORD><KEY>rollback_navigation_next</KEY><STRING>Volgende</STRING></RECORD><RECORD><KEY>rollback_navigation_retry</KEY><STRING>Opnieuw</STRING></RECORD><RECORD><KEY>rollback_navigation_cancel</KEY><STRING>Annuleren</STRING></RECORD><RECORD><KEY>rollback_navigation_back</KEY><STRING>Achter</STRING></RECORD><RECORD><KEY>rollback_navigation_buy_key_now</KEY><STRING>Nu code kopen</STRING></RECORD><RECORD><KEY>rollback_navigation_done</KEY><STRING>Gereed</STRING></RECORD><RECORD><KEY>rollback_navigation_register</KEY><STRING>Registreren</STRING></RECORD><RECORD><KEY>rollback_navigation_next_step</KEY><STRING>Volgende stap</STRING></RECORD><RECORD><KEY>rollback_navigation_purchase</KEY><STRING>Aankopen</STRING></RECORD><RECORD><KEY>rollback_navigation_close_window</KEY><STRING>Dit venster sluiten</STRING></RECORD>
    <!-- ROLLBACK RADIO BUTTONS_________________________________________________________________________________________________________________________ -->
    <RECORD><KEY>rollback_first_use_radio_button_1</KEY><STRING>Ja, ik wil de upgradefuncties {0} dagen uitproberen</STRING></RECORD><RECORD><KEY>rollback_first_use_radio_button_2</KEY><STRING>Nee, installeer alleen {0}</STRING></RECORD>

    REHieb

    Friday, August 3, 2012 12:27 PM
  • actualy, nothing is coming up....

    REHieb

    Friday, August 3, 2012 12:37 PM
  • Strange! Did you get that as a popup, or as script?.


    Please run a full CHKDSK and SFC scan....
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
     Select Run as Administrator
     - the Elevated Command Prompt window should pop up
     At the Command prompt, type

     CHKDSK C: /R

     and hit the Enter key.

     You will be told that the drive is locked,
     and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

     The chkdsk will take a few hours depending on the size
     of the drive, so be patient!
     
     After the CHKDSK has run, Windows should boot normally
     (possibly after a second auto-reboot) - then run the SFC

     SFC -System File Checker - Instructions
     Click on the Start button
     type in the Search box

     CMD.EXE

     right-click on the only file that is found
      Select Run as Administrator - the Elevated Command Prompt window should pop up
     At the Command prompt, type
     
     SFC /SCANNOW
     
     and hit the Enter key
     
     Wait for the scan to finish - make a note of any error messages - and then reboot.
      Post an MGADiag report with details of any error messages encountered.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 3, 2012 12:37 PM
    Moderator
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Unsupported OS
    Windows Product Key: Failed to get Product Key.
    Windows Product Key Hash: Failed to get Product Key.
    Windows Product ID: Failed to get Product ID.
    Windows Product ID Type:
    Windows License Type:
    Windows OS version: 6.1.7601.2.00010100.1.0.000
    Download Center code: 79FHT85
    ID: {02E1F951-9E13-4164-AED7-424E34392584}
    Is Admin: No
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x80070006
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 111
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{02E1F951-9E13-4164-AED7-424E34392584}</UGUID><Version>1.5.0540.0</Version><OS>6.1.7601.2.00010100.1.0.000</OS><PID/><SID>S-1-5-21-29577435-1218046317-3219095746</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>45453907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData><Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults>  

    in addition, after the SFC run, the following message was:

    Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir\Logs\CBS\CBS.log  for example

    c:\windows\logs\CBS\CBS log

    Thanks, Rick


    REHieb

    Sunday, August 5, 2012 9:18 AM
  • You managed somehow to find an ancient copy of MGADiag (from before Vista was launched, let alone Win7!)- please delete it and use this one... (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 ) - post a new report.

    Please also upload a copy (you'll need to first copy the file to your desktop) of the C:\Windows\Logs\CBS\CBS.log file to your public SkyDrive (or other favoured fileshare site) and post a link to it in your reply.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Sunday, August 5, 2012 9:27 AM
    Moderator
  • how do I access  C:\Windows\Logs\CBS\CBS.log?

    Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KD72V-YW9QD-66CDK
    Windows Product Key Hash: lRCO/i66s1qFOLabO8uv1Yow3MQ=
    Windows Product ID: 00426-292-7478441-85448
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C28C9499-B7B5-4922-AF95-739924CE0593}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C28C9499-B7B5-4922-AF95-739924CE0593}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-66CDK</PKey><PID>00426-292-7478441-85448</PID><PIDType>5</PIDType><SID>S-1-5-21-29577435-1218046317-3219095746</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>45453907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>69477477EC38DBA</Val><Hash>0U5mkQFo9OhUCyzDN2W/dKUu+L8=</Hash><Pid>81602-OEM-6873335-26307</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-747844-00-1033-7601.0000-1782012
    Installation ID: 021972922424577122090282239222197716733885303273910223
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 66CDK
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 8/5/2012 3:00:20 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:29:2012 23:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8002801d
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GGS0xje2jNoNigfdg5Ubfgm1oNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09   
      FACP            DELL          WN09   
      HPET            DELL          WN09   
      MCFG            DELL          WN09   
      SLIC            DELL          WN09   
      SSDT            PmRef        CpuPm


    REHieb

    Sunday, August 5, 2012 10:03 AM
  • You can't access it directly - you have to copy it to the desktop if you want to play with it at all.

    If you're not certain how to do that - try this...

    Open a Command Prompt window. and enter the following command

    COPY   C:\Windows\logs\CBS\CBS.log   %userprofile%\Desktop

    and it should magically appear on your desktop :) you can then open it to read (don't bother! <g>) or upload it to wherever.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 10:26 AM
    Moderator
  • There don't seem to be any changes in the report - so try this....

    Please first try recreating the Licensing Store.

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    If you are asked for your Key, use the one on the COA sticker on the machine's case

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 10:28 AM
    Moderator
  • In regards to the last line of all this, I bought the computer with 7 Home, and all this issue started after downloading 7 Ultimate. So, still type in the COA sticker, or the disc 7U key I have?

    Thanks


    REHieb

    Sunday, August 5, 2012 11:10 AM
  • Use the Ultimate key - sorry!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 12:00 PM
    Moderator
  • seemed to go fine till i entered slui.exe....than nothing, no other screens or dialog

    REHieb

    Sunday, August 5, 2012 12:20 PM
  • Odd - please post a new MGDAiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 1:04 PM
    Moderator
  • When I clicked on copy the following message came up, but it seems to have copied the report:

    Failed to create output files, hr= 0x80070002. Please contact support.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KD72V-YW9QD-66CDK
    Windows Product Key Hash: lRCO/i66s1qFOLabO8uv1Yow3MQ=
    Windows Product ID: 00426-292-7478441-85448
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C28C9499-B7B5-4922-AF95-739924CE0593}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C28C9499-B7B5-4922-AF95-739924CE0593}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-66CDK</PKey><PID>00426-292-7478441-85448</PID><PIDType>5</PIDType><SID>S-1-5-21-29577435-1218046317-3219095746</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>45453907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>69477477EC38DBA</Val><Hash>0U5mkQFo9OhUCyzDN2W/dKUu+L8=</Hash><Pid>81602-OEM-6873335-26307</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-747844-00-1033-7601.0000-1782012
    Installation ID: 021972922424577122090282239222197716733885303273910223
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 66CDK
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 8/5/2012 6:15:00 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:29:2012 23:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8002801d
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GGS0xje2jNoNigfdg5Ubfgm1oNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09   
      FACP            DELL          WN09   
      HPET            DELL          WN09   
      MCFG            DELL          WN09   
      SLIC            DELL          WN09   
      SSDT            PmRef        CpuPm


    REHieb

    Sunday, August 5, 2012 1:23 PM
  • That error is a common one - for some reason the tool wasn't able to save the backup files it created to disk.

    Don't worry about it.

    Admin Service: Not Registered - 0x8002801d

    That's an interesting error - try this...

    Uninstall the WAT Update KB971033 from the Installed Updates listing, then reboot and post a new MGADiag

    Reinstall the update using a fresh download from http://support.microsoft.com/kb/971033

    and then reboot again and post another one (I'd like to see the difference between the two, if any)

    You may find that the non-genuine notification changes or disappears on the first reboot - but please complete teh process anyhow.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 1:54 PM
    Moderator
  • I thought this thread would save an unsent message as a draft. After uninstalling the update, I copied the report to the email, reinstalled and ran another report, below.

    Sorry, I'm feeling very frustrated with all this, and the message that keeps popping up, counting down the days, is stressing me out a little......

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KD72V-YW9QD-66CDK
    Windows Product Key Hash: lRCO/i66s1qFOLabO8uv1Yow3MQ=
    Windows Product ID: 00426-292-7478441-85448
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C28C9499-B7B5-4922-AF95-739924CE0593}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C28C9499-B7B5-4922-AF95-739924CE0593}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-66CDK</PKey><PID>00426-292-7478441-85448</PID><PIDType>5</PIDType><SID>S-1-5-21-29577435-1218046317-3219095746</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>45453907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>69477477EC38DBA</Val><Hash>0U5mkQFo9OhUCyzDN2W/dKUu+L8=</Hash><Pid>81602-OEM-6873335-26307</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-747844-00-1033-7601.0000-2182012
    Installation ID: 021972922424577122090282239222197716733885303273910223
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 66CDK
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 8/5/2012 7:52:53 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:29:2012 23:14
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GGS0xje2jNoNigfdg5Ubfgm1oNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09   
      FACP            DELL          WN09   
      HPET            DELL          WN09   
      MCFG            DELL          WN09   
      SLIC            DELL          WN09   
      SSDT            PmRef        CpuPm


    REHieb

    Sunday, August 5, 2012 3:04 PM
  • That seems to have repaired that error  - what happens now if you attempt validation at www.microsoft.com/genuine/validate ?

    I can understand and sympathise with your frustrations - but with any luck we're on the last lap :)

    Don't worry about the date - your machine won't lock you out or blow up!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 5, 2012 3:43 PM
    Moderator
  • Thank you for the encouraging words.

    So, it downloaded with no problems, and I've rebooted, but I still get the message on the lower right counting down the days.  I also tried SLUI 4 again, but same response, the window just closes. I also typed "activation" in the search, click enter, and it just closed the window.

    Thanks


    REHieb

    • Marked as answer by Rick6769 Monday, August 20, 2012 2:51 AM
    Monday, August 6, 2012 1:51 AM
  • OK, lets try the sledgehammer approach, then!

    Please download the CheckSUR tool (64-bit, Win7 version) from here http://support.microsoft.com/kb/947821 

    Save it, then  run it.

    It will say 'installing' and could take some time - and then just finish (no successful message).

    Once complete, upload the C:\Windows\Logs\CBS\CheckSUR.log and ...\CheckSUR.persist.log files to  your public SkyDrive or other favoured fileshare site.

    also reboot, and post a new MGADiag report, and the link to your files in your reply.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 6, 2012 7:02 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KD72V-YW9QD-66CDK
    Windows Product Key Hash: lRCO/i66s1qFOLabO8uv1Yow3MQ=
    Windows Product ID: 00426-292-7478441-85448
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C28C9499-B7B5-4922-AF95-739924CE0593}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C28C9499-B7B5-4922-AF95-739924CE0593}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-66CDK</PKey><PID>00426-292-7478441-85448</PID><PIDType>5</PIDType><SID>S-1-5-21-29577435-1218046317-3219095746</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>45453907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>69477477EC38DBA</Val><Hash>0U5mkQFo9OhUCyzDN2W/dKUu+L8=</Hash><Pid>81602-OEM-6873335-26307</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-747844-00-1033-7601.0000-2182012
    Installation ID: 021972922424577122090282239222197716733885303273910223
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 66CDK
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 8/6/2012 4:23:03 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:5:2012 18:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GGS0xje2jNoNigfdg5Ubfgm1oNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09   
      FACP            DELL          WN09   
      HPET            DELL          WN09   
      MCFG            DELL          WN09   
      SLIC            DELL          WN09   
      SSDT            PmRef        CpuPm

    C:\Windows\Logs\CBS\CheckSUR.log
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 15.0
    2012-08-06 06:52
    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    Checking Component Store
    Summary:
    Seconds executed: 645
     No errors detected

    \CheckSUR.persist.log

    Message saying this file could not be found

    Thank you!


    REHieb

    Monday, August 6, 2012 11:44 PM
  • You say you have a daily countdown on-screen at the moment? I assume this is from MSE, saying that because your system is non-genuine, it's going to stop functioning in X days?

    What previous AV's have been installed on this machine? - including any pre-insalled by teh manufacturer but never activared??


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, August 7, 2012 5:38 AM
    Moderator
  • Yes, I'm down to 19 days
    I can't remember what was on the computer when I got it. I think I even uninstalled before it expired and I'v only used Essentials. Norton tends to be real tricky at sneaking themselves on your computer,but i only keep the one on. When I try to submit this message a blank box pops up with only "OK". I click on it and takes me back to where I am now....?

    REHieb

    Wednesday, August 8, 2012 5:54 AM
  • IMNHO Norton is best avoided at all times.

    What other AV's have ever been installed on this ssytem, cince the last clean reformat/reinstall? What AV was pre-installed by teh manufacturer?

    Have ANY of teh previous AV's expired before being replaced/updated/reinstalled?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, August 8, 2012 7:29 PM
    Moderator
  • McAfee was originally on and I turned over to Essentials. I have never had a reason to have any tech support........

    REHieb

    Thursday, August 9, 2012 6:33 AM
  • Ok - let's make sure that the dregs of McAfee are gone, and not interfering in the processes....

    Download the removal tool from:

     

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

     

    Click Save, and save the file to a folder on your computer.

    Close all applications.

    Navigate to the folder where you saved the file.

    right-click on MCPR.exe and select 'Run as Administrator'  to run the removal tool.

     

    when complete, reboot, and run another MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, August 9, 2012 7:09 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KD72V-YW9QD-66CDK
    Windows Product Key Hash: lRCO/i66s1qFOLabO8uv1Yow3MQ=
    Windows Product ID: 00426-292-7478441-85448
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C28C9499-B7B5-4922-AF95-739924CE0593}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C28C9499-B7B5-4922-AF95-739924CE0593}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-66CDK</PKey><PID>00426-292-7478441-85448</PID><PIDType>5</PIDType><SID>S-1-5-21-29577435-1218046317-3219095746</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>45453907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>69477477EC38DBA</Val><Hash>0U5mkQFo9OhUCyzDN2W/dKUu+L8=</Hash><Pid>81602-OEM-6873335-26307</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-747844-00-1033-7601.0000-2182012
    Installation ID: 008242227433948191894382813685768466099076414372467702
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 66CDK
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 8/9/2012 6:26:55 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:5:2012 18:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GGS0xje2jNoNnYOKB9Ubfgm1oNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09   
      FACP            DELL          WN09   
      HPET            DELL          WN09   
      MCFG            DELL          WN09   
      SLIC            DELL          WN09   
      SSDT            PmRef        CpuPm


    REHieb

    Friday, August 10, 2012 1:27 AM
  • Does the command

    SLUI 4

    bring up the telephone activation wizard yet?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 10, 2012 7:49 AM
    Moderator
  • well, before after typing in SLUI 4 and no matter what i pushed the window would disappear. It has always shown it as 1 program, but now i can right click it, so I explored a little. A couple of things stood out for me to question.

    The file is Windows Activation Client, opens in file system 32, type .exe

    created 4-01-11

    modified 11-20-10

    accessed 4-01-11

    i dont understand how it can be modified before it was created?

    Also under compatibility it says for Windows 2008 (service pac 1)

    but it was all ghosted so you cant change anything, except you can troubleshoot to try and change the compatibility, but from what comes up SLUI 4 doesn't exist.....

    I don't know if this has anything do do with anythng......?


    REHieb

    Friday, August 10, 2012 7:58 PM
  • Very odd -

    let's see what happened here....

    Open an elevated command prompt window and run the following commands

    DIR C:\Windows\System32\SLUI.EXE /S

    ICACLS C:\Windows\System32\Slui.exe /T

    SFC /SCANFILE=C:\Windows\System32\Slui.exe

    DIR C:\Windows\System32\SLUI.EXE

    copy and paste the results to your reply -

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Friday, August 10, 2012 8:07 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\System32\SLUI.EXE /S
     Volume in drive C is OS
     Volume Serial Number is 6264-9213

     Directory of C:\Windows\System32

    11/20/2010  06:25 AM           349,696 slui.exe
                   1 File(s)        349,696 bytes

         Total Files Listed:
                   1 File(s)        349,696 bytes
                   0 Dir(s)  251,780,419,584 bytes free

    C:\Windows\system32>
    C:\Windows\system32>ICACLS C:\Windows\System32\Slui.exe /T
    C:\Windows\System32\Slui.exe NT SERVICE\TrustedInstaller:(F)
                                 BUILTIN\Administrators:(RX)
                                 NT AUTHORITY\SYSTEM:(RX)
                                 BUILTIN\Users:(RX)

    C:\Windows\System32\LogFiles\WMI\RtBackup\*: Access is denied.
    Successfully processed 1 files; Failed processing 1 files

    C:\Windows\system32>
    C:\Windows\system32>SFC /SCANFILE=C:\Windows\System32\Slui.exe


    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>
    C:\Windows\system32>DIR C:\Windows\System32\SLUI.EXE
     Volume in drive C is OS
     Volume Serial Number is 6264-9213

     Directory of C:\Windows\System32

    11/20/2010  06:25 AM           349,696 slui.exe
                   1 File(s)        349,696 bytes
                   0 Dir(s)  251,776,331,776 bytes free

    C:\Windows\system32>

    REHieb

    Saturday, August 11, 2012 2:18 AM
  • OK - Open Windows Explorer, and find the C:\Windows\System32\slui.exe file

    right-click on it, and select Properties.

    Click on the Compatibility tab

    You're saying that Compatibility mode is switched on? - i.e. there's a tick in at least one of the boxes on that page?

    90% of the content on that page should be greyed out, and none of the boxes should be ticked. I can't even find a way to set a compatibility mode for it.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 11, 2012 8:15 AM
    Moderator
  • Oh - the creation/modification dates are simple - from my records, I think that the creation date is the date on which Sevice Pack 1 was installed, while the modification date is when MS last edited the file

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 11, 2012 8:19 AM
    Moderator
  • non of the boxes are checked and message says cant be set  because its part of the the system.

    REHieb

    Saturday, August 11, 2012 10:18 PM
  • Phew! - you had me going for a while, then - I was about to start trying to work out how to repro your findings :)

    Something just reminded me of an old finding......

    Please run the following command....

    DIR C:\Windows\slmgr.* /s

    and post the results.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 11, 2012 11:03 PM
    Moderator
  • sorry, run this how/where?

    REHieb

    Saturday, August 11, 2012 11:14 PM
  • can I just take my computer back to before I installed Ultimate?

    REHieb

    Saturday, August 11, 2012 11:26 PM
  • 1) run the command in aCommand Prompt window :)

    2) Not without a reformat and reinstall, or System Recovery.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, August 11, 2012 11:29 PM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32> DIR C:\Windows\slmgr.* /s
     Volume in drive C is OS
     Volume Serial Number is 6264-9213

     Directory of C:\Windows\System32

    07/13/2009  10:37 PM    <DIR>          slmgr
    06/10/2009  01:59 PM           113,629 slmgr.vbs
                   1 File(s)        113,629 bytes

     Directory of C:\Windows\System32\slmgr\0409

    07/13/2009  07:25 PM            38,710 slmgr.ini
                   1 File(s)         38,710 bytes

     Directory of C:\Windows\SysWOW64

    07/13/2009  10:37 PM    <DIR>          slmgr
    06/10/2009  02:38 PM           113,629 slmgr.vbs
                   1 File(s)        113,629 bytes

     Directory of C:\Windows\SysWOW64\slmgr\0409

    07/13/2009  07:02 PM            38,710 slmgr.ini
                   1 File(s)         38,710 bytes

     Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..spp-tools.resources_3
    1bf3856ad364e35_6.1.7600.16385_en-us_84dd12e1988d1a10

    07/13/2009  07:25 PM            38,710 slmgr.ini
                   1 File(s)         38,710 bytes

     Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-tools_31bf3
    856ad364e35_6.1.7600.16385_none_a18e37c5d8d164ed

    06/10/2009  01:59 PM           113,629 slmgr.vbs
                   1 File(s)        113,629 bytes

     Directory of C:\Windows\winsxs\x86_microsoft-windows-s..spp-tools.resources_31b
    f3856ad364e35_6.1.7600.16385_en-us_28be775de02fa8da

    07/13/2009  07:02 PM            38,710 slmgr.ini
                   1 File(s)         38,710 bytes

     Directory of C:\Windows\winsxs\x86_microsoft-windows-security-spp-tools_31bf385
    6ad364e35_6.1.7600.16385_none_456f9c422073f3b7

    06/10/2009  02:38 PM           113,629 slmgr.vbs
                   1 File(s)        113,629 bytes

         Total Files Listed:
                   8 File(s)        609,356 bytes
                   2 Dir(s)  251,685,224,448 bytes free

    C:\Windows\system32>

    REHieb

    Saturday, August 11, 2012 11:43 PM
  • I came across a site that shows how to bypass Windows Genuine Advantage Notification. What is your advice about doing that? And just because the notification is shut off, does that stop the actions of not having Windows Genuine?

    REHieb

    Sunday, August 12, 2012 12:19 AM
  • Disabling the WGA processes is against the terms of your License from Microsoft.

    It may also leave your system open to unexpected results, and reduce security - not to be recommended.

    I think we've got to the point now where the next step is to attempt a repair install. You say that this is an Upgrade to Ultimate - did you get a full Upgrade, or an Anytime Upgrade - and if the former, did it come with SP1 embedded?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 12, 2012 12:37 AM
    Moderator
  • anytime upgrade and I'm not sure about SP1 embedded

    REHieb

    Sunday, August 12, 2012 12:53 AM
  • Doesn't matter anyhow - an Anytime Upgrade is diskless.

    I have to get confirmation that it's possible to do a repair install with an AU Key, so hang fire for the moment - back tomorrow


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 12, 2012 1:12 AM
    Moderator
  • Word is that it's not a problem (and it happens to be from someone with similar history to yours, so that's a good sign!).

    Download the SP1 Refresh for your language and edition from the links on these pages...

    http://www.heidoc.net/joomla/technology-science/microsoft

    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R - and they should help you get through it (it's not as difficult as it looks!)

    Always ask questions first if you're unsure - either here, or in sevenforums.

    Good luck with it!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, August 12, 2012 10:16 AM
    Moderator
  • Any progress yet?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, August 15, 2012 12:28 PM
    Moderator
  • Actually, every time i go to that page i get so overwhelmed with anxiety I've avoided my computer. And that's jut reading through the do and don't do. I don't think I'd have a problem following the directions, it's just what set of directions to follow. I  could just pay someone to do it.... but i do like the challenge of doing it my self.....with guidance.

    REHieb

    Friday, August 17, 2012 3:21 PM
  • Believe me - the doing is a lot easier than the reading :)

    Brink's instructions try to cover all eventualities, so they do get complex, but all you need to do is start at the beginning, and follow through - if an instruction doesn't apply, then move on to the next. If at any point you get stuck, post a question.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, August 17, 2012 3:52 PM
    Moderator
  • I see your've marked your response as an Answer - does that mean that your system is now fixed? If so, please tell us more :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 20, 2012 7:08 AM
    Moderator