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windows activation error 0xc004d401 RRS feed

  • Question

  • Hello there,

    I just came across this site as  all of a sudden I got now this infamous error on my preinstalled windows vista on a toshiba laptop.

    I tried the steps that the moderators recommend, so I will quickly list them:

    - no blacklisted software, such as doctor spyware ever installed.
    - the day I got the error I installed skype. uninstalled it but didn't do any good.
    - 1 day before the first activation pop-up , I have this suspicious entry in perf and reliability monitor, see screenshot:
    http://www.postimage.org/image.php?v=aV2mLkGi

    it  looks like a system update to me, on the other hand some items failed..I would uninstall them but don't know how.

    I also tried full chkdsk, fully scanned my computer for malware via ms onecare.live online scanner, to no avail.

    sfc /scannow doesn't report anything worthy either.

    service pack 1 doesn't install either, saying it's already installed.

    here's my latest output from mgadiag:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {851D617A-A7AE-4FE9-BDAE-76E0DBE6DC53}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: K:20090217195324894-M:20090219201010180-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{851D617A-A7AE-4FE9-BDAE-76E0DBE6DC53}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-3391555399-1470861788-2286358554</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070712000000.000000+000</Date></BIOS><HWID>EA323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAMAAQABAAAAAgABAAEAJJRcgN5MrCvqTm6hagw+TyTK8vS4zUxnIngqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CALISTGA
      FACP   TOSINV  TOSINV00
      HPET   INTEL   CALISTGA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALISTGA
      TCPA   PTLTD   CALISTGA
      APIC   INTEL   CALISTGA
      SLIC   TOSINV  TOSINV00
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri


     thank you for any help

    --val


    Friday, February 20, 2009 2:07 AM

Answers

  • Problem solved!

    It turns out my laptop was infested with what my spyware tool reports as Trojan.Dropper/Win-NV, there was this program in windows\system32 folder called twext.exe, it was also automatically started by the wininit program.

    Apparently, my current anti-virus and antispyware solution (nod32) didn't pick this up, and neither did windows defender or microsoft onecare online scanner or lavasoft's ad-aware.

    I cleaned the above issue by following the vista cleanup procedure explained in more detail in here: http://forums.majorgeeks.com/showthread.php?t=139681

    As soon as I ran the first antispyware tool described in there and rebooted, windows is again activated and happy!

    thank you Darin for your helpful answers.
    • Marked as answer by kalahar1 Saturday, February 21, 2009 7:53 PM
    Saturday, February 21, 2009 7:53 PM
  • kalahar1 said:


    I highly suspect a windows update installation that didn't complete properly and didn't rollback either. I wonder how can I fix that.

    Please let me know of any idea that I should try.

    thanks



    No, if it was an update that failed you would have a Mismatched file listed under "File Scan Data-->" line in your Diagnostic report.  You do not. 

    That is the defining difference between an 'On Disk' and an 'In Memory' Mod-Auth

    On Disk =  The signature hash of a System File (on the hard drive) doesn't match what is list in Vista's System Catalog (i.e. Mismatch) 
                      (Can be caused by manual modification of a file, disk (or disk sector) failure, malware, random corruption or catastrophic Windows Update install failure)

    In Memory = A program, which is incompatible with Vista, is actively modifing a System File (loaded into system memory). The file located on the hard drive is unaffected.
                       (Is caused by a running program that is incompatible with Vista.  The program can be either one installed by the user or one that has self-installed...i.e.Malware)

    Your issue is an Incompatible Program.

    In addition, none of the failures seen in your System Stability Report were Windows Updates.  You can recognize a Windows Update by the fact that it will Allways have a KB Number in it's name. Such as the Definition Update KB915597. In addition, if you search the internet for 'ASIX - Network - ASIX AX88772 USB2.0 to Fast Ethernet Adapter' you will also see it is not a Microsoft Update

    The two 'ASIX - Network - ASIX AX88772 USB2.0 to Fast Ethernet Adapter' failures appear to be Driver install failures that finally install successfully the 3rd try.
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Saturday, February 21, 2009 1:38 AM
    Saturday, February 21, 2009 1:33 AM

All replies

  •  

    Hello kalahar1,

    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1)     A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2)     A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.

     

      Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow. Note that Malware are also programs and can be just as incompatible with an OS as other programs.

      In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.

     

       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to
    http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

     

        (year)  (month) (day) (time in 24format) (millisecond)
    M:2009       02         19            2010                    10180-

     

    Note, I also see a "K" type Tamper Time Stamp. The “K“ stands for Kernel Mode tamper. This is a minor tamper and is most likely directly related to the Mod-Auth tamper. Once you remove the program that is causing the Mod-Auth tamper, I believe that the Kernel mode tamper will stop as well.


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1)     Login to Vista and select the option that launches an Internet Browser

    2)     Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3)     When asked if you want to Open or Save this file, select Open

    4)      In the left hand panel, click Reliability Monitor

    5)     Click on the “System Stability Chart” above the date 02/19 

    6)     Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 02/19/2009"

    7)     Look for any program that shows "Application Install" in the 'Activity' column.

    8)     Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 02/18/2009, 02/17/2009 and 02/16/2009 

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.

     

    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029

    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A few users (that were experiencing an In Memory Mod-Auth) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free help with Malware infections.

    PC Safety:

    1-866-PCSafety or 1-866-727-2338

    http://www.microsoft.com/protect/support/default.mspx

    http://onecare.live.com/site/en-us/center/whatsnew.htm

    Thank you,
    Darin MS


    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Saturday, February 21, 2009 12:17 AM
    • Unmarked as answer by kalahar1 Saturday, February 21, 2009 12:50 AM
    Friday, February 20, 2009 10:51 PM
  • HI Darin,

    thank you for your reply.

    I already tried the steps you suggested and then even more. right now i am in the process of uninstalling/installing SP1.

    All the applications/processes/services running on my machine for a couple of days now -- at least the ones  I can see in taskman are only vista owned. I disabled startup programs and services -- all except what I could identify as microsoft ones.

    I highly suspect a windows update installation that didn't complete properly and didn't rollback either. I wonder how can I fix that.

    Please let me know of any idea that I should try.

    thanks
    Saturday, February 21, 2009 12:49 AM
  • kalahar1 said:


    I highly suspect a windows update installation that didn't complete properly and didn't rollback either. I wonder how can I fix that.

    Please let me know of any idea that I should try.

    thanks



    No, if it was an update that failed you would have a Mismatched file listed under "File Scan Data-->" line in your Diagnostic report.  You do not. 

    That is the defining difference between an 'On Disk' and an 'In Memory' Mod-Auth

    On Disk =  The signature hash of a System File (on the hard drive) doesn't match what is list in Vista's System Catalog (i.e. Mismatch) 
                      (Can be caused by manual modification of a file, disk (or disk sector) failure, malware, random corruption or catastrophic Windows Update install failure)

    In Memory = A program, which is incompatible with Vista, is actively modifing a System File (loaded into system memory). The file located on the hard drive is unaffected.
                       (Is caused by a running program that is incompatible with Vista.  The program can be either one installed by the user or one that has self-installed...i.e.Malware)

    Your issue is an Incompatible Program.

    In addition, none of the failures seen in your System Stability Report were Windows Updates.  You can recognize a Windows Update by the fact that it will Allways have a KB Number in it's name. Such as the Definition Update KB915597. In addition, if you search the internet for 'ASIX - Network - ASIX AX88772 USB2.0 to Fast Ethernet Adapter' you will also see it is not a Microsoft Update

    The two 'ASIX - Network - ASIX AX88772 USB2.0 to Fast Ethernet Adapter' failures appear to be Driver install failures that finally install successfully the 3rd try.
    Attention Forum All Users: Please Do Not post your issue in someone else's Thread...Create your own.
    • Marked as answer by Darin Smith MS Saturday, February 21, 2009 1:38 AM
    Saturday, February 21, 2009 1:33 AM
  • Problem solved!

    It turns out my laptop was infested with what my spyware tool reports as Trojan.Dropper/Win-NV, there was this program in windows\system32 folder called twext.exe, it was also automatically started by the wininit program.

    Apparently, my current anti-virus and antispyware solution (nod32) didn't pick this up, and neither did windows defender or microsoft onecare online scanner or lavasoft's ad-aware.

    I cleaned the above issue by following the vista cleanup procedure explained in more detail in here: http://forums.majorgeeks.com/showthread.php?t=139681

    As soon as I ran the first antispyware tool described in there and rebooted, windows is again activated and happy!

    thank you Darin for your helpful answers.
    • Marked as answer by kalahar1 Saturday, February 21, 2009 7:53 PM
    Saturday, February 21, 2009 7:53 PM