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product key problem

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I seem to have the same problem as many others have had, a new computer telling me that my version of windows is no longer valid and that I need to purchase a new product key. I've had my computer a month or so Here is my diagnostic.

Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004c4a8
Cached Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-RYHG3-JH9VP-322HV
Windows Product Key Hash: S2eNoUI71zLCh+w3BTUf+xVzY/w=
Windows Product ID: 89578-OEM-7218656-84942
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {6E98F924-514D-4CE8-A45C-791A72AD65A0}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071009-1548
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6E98F924-514D-4CE8-A45C-791A72AD65A0}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-322HV</PKey><PID>89578-OEM-7218656-84942</PID><PIDType>8</PIDType><SID>S-1-5-21-1494634686-3456658164-773122965</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>LENOVO3000 Y410 </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>05CN39WW(V1.10) </Version><SMBIOSVersion major="2" minor="4"/><Date>20070829000000.000000+000</Date></BIOS><HWID>67313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01 </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>862B2DE0EA2F771</Val><Hash>i5iSLMM1dqdzAfHVRgrwr7CusMc=</Hash><Pid>89446-952-4315161-65065</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Thanks for any help!

Sunday, December 30, 2007 9:17 PM

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Hi eyepatch,

The 0xc004c4a8 error code tells me that Vista is not activated. Would you try the below steps to Acticate by Phone:

a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.

NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

If the Activation by Phone doesn't work, or if Vista won't let you activate by phone, please try the below steps:

1) Open Internet Browser

2) Type %windir%\system32 into the browser address bar.

3) Find the file CMD.exe

4) Right-Click on CMD.exe and select 'Run as Administrator'

5) Type: net stop slsvc (it may ask you if you are sure, select yes)

6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

7) Type: rename tokens.dat tokens.bar

8) Type: cd %windir%\system32

9) Type net start slsvc

10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

11) Reboot Twice

12) You may be required to Re-Activate. Use the Activate by Phone method outlined above

Thank you,
Darin Smith
WGA Forum Manager

Monday, December 31, 2007 9:18 PM

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I tried rebooting my computer twice as the other thread indicated, and am still encountering the same problems. I can only access the internet. No desktop, no windows bar, no programs.

Monday, December 31, 2007 2:48 AM
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Hi eyepatch,

The 0xc004c4a8 error code tells me that Vista is not activated. Would you try the below steps to Acticate by Phone:

a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.

NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

If the Activation by Phone doesn't work, or if Vista won't let you activate by phone, please try the below steps:

1) Open Internet Browser

2) Type %windir%\system32 into the browser address bar.

3) Find the file CMD.exe

4) Right-Click on CMD.exe and select 'Run as Administrator'

5) Type: net stop slsvc (it may ask you if you are sure, select yes)

6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

7) Type: rename tokens.dat tokens.bar

8) Type: cd %windir%\system32

9) Type net start slsvc

10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

11) Reboot Twice

12) You may be required to Re-Activate. Use the Activate by Phone method outlined above

Thank you,
Darin Smith
WGA Forum Manager

Monday, December 31, 2007 9:18 PM

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product key problem

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