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Using Firefox does present some problems RRS feed

  • Question

  • I have enjoyed using firefox as my brower for many years. This is the first time that Microsoft has stated that my computer has information on it that is not genuine. I bought my laptop second hand from someone, XP Home edition, and it has served me for over two years. This is the first time, as indicated, that the computer has generated this message.  It appears this is a possible trick to give out a code that is supposed to stay close to your computer and no one else is to have access to it.
    Thursday, June 1, 2006 11:34 AM

Answers

  • Firefox is not an issue when validating your system. It will provide you with an alternate method of validation. The issue here is the fact that you are currently running a Blocked Volume License key.

     

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    Hth

    Dave

     

    Saturday, June 3, 2006 6:09 PM

All replies

  • Please go to www.microsoft.com/genuine and revalidate. Reboot your computer after this is done. Let us know if this fixes the issue. Sometimes revalidating and rebooting corrrectly syncs the Windows library files.

    If the above procedure does not solve your problem:

    Please follow this simple troubleshooting procedure:

    1. Download and install the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=56062

    2. After running the MGA Diagnostic Tool, click on the "Validation" tab and then click on "Copy to Clipboard".

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed reply to your original post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

    Friday, June 2, 2006 1:18 PM
    Moderator
  • And why should a paying customer have to jump through these hoops? If MS feels someone has stolen something from them, they should call the proper legal authorities, not bully paying customers into doing their police work for them. The fact that WGA calls home without telling us it will before installing is SPYWARE! This is the worst PR Microsoft has ever done. I never consdered using Linux until now.

    Alias
    Friday, June 2, 2006 3:28 PM
  • I have tried to do that several time and the situation continues to exist. I'm getting to the point that I loathe MS. This is clearly an attempt to corner the market in web browsers. My God my brother saw the new web browser and it has more holes in it and spyware than XP has.

     

    There are alternatives to MS. I'll have to switch my computer to something other than windows.

    Friday, June 2, 2006 11:26 PM
  • WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-BFMJJ-P4P6G-K8JQB
    Windows Product Key Hash: HiPZv+Uv+HX4Ehy5HCMTnb8VFsk=
    Windows Product ID: 55274-647-9588401-23658
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: Retrieving code...
    ID: 8069290b-13d8-4acf-8f67-1ebcf2f54001
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 114
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>8069290b-13d8-4acf-8f67-1ebcf2f54001</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-K8JQB</PKey><PID>55274-647-9588401-23658</PID><PIDType>1</PIDType><SID>S-1-5-21-1644491937-1677128483-1708537768</SID><SYSTEM><Manufacturer>ASUSTEK </Manufacturer><Model>M2000E</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>0108    </Version><SMBIOSVersion major="2" minor="3"/><Date>20030630000000.000000+000</Date></BIOS><HWID>6F093D07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Taipei Standard Time(GMT+08:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17075</Pid></Product></Products></Office></Software></GenuineResults> 

    Friday, June 2, 2006 11:29 PM
  • "Genuine Validation Status: Blocked VLK" indicates the presence of a Volume License version of Windows XP Professional. VL licenses are usually only sold and licensed to companies, not individuals. Therefore, you have an illegal VL version installed. To correct this problem, you'll need to purchase a conventional "Full Version" of Windows XP Professional and change the non-genuine Product Key to a genuine Product Key.

    Change your Product Key without a Reinstall to match your genuine Product Key or COA: The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key - all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

    Saturday, June 3, 2006 12:29 AM
    Moderator
  • Firefox is not an issue when validating your system. It will provide you with an alternate method of validation. The issue here is the fact that you are currently running a Blocked Volume License key.

     

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    Hth

    Dave

     

    Saturday, June 3, 2006 6:09 PM