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Please help! my Windows is telling me that i need to activate my WIndows, when i already have. RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
    Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
    Windows Product ID: 00426-292-0000007-85675
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {8AE7DCDF-CFB2-4072-BEB6-3F33B142E1C1}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8AE7DCDF-CFB2-4072-BEB6-3F33B142E1C1}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85675</PID><PIDType>5</PIDType><SID>S-1-5-21-2428210438-2157565198-3782878024</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>F5R                 </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F5RAS.3</Version><SMBIOSVersion major="2" minor="4"/><Date>20070116000000.000000+000</Date></BIOS><HWID>56BB3607018400DE</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>A_M_I_</OEMID><OEMTableID>OEMSLIC </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>213B3AC2B45E31A</Val><Hash>Y44D1b+c+5SfC1g9uLbt/0LROiI=</Hash><Pid>81602-397-4095021-68700</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-000000-00-5129-7600.0000-2302009
    Installation ID: 020880830985066774374883339362628810449306778140542782
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3MBMV
    License Status: Initial grace period
    Time remaining: 2700 minute(s) (1 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 15/09/2009 7:36:12 p.m.

    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJrKoh0QSkKa4kQRQSATgxSDOqALqJ/KG9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, inconsistent OEMID or OEMTableID
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: no
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      BOOT            A_M_I_        OEMBOOT
      MCFG            A_M_I_        OEMMCFG
      SLIC            A_M_I_        OEMSLIC
      OEMB            A_M_I_        AMI_OEM


    Tuesday, September 15, 2009 7:42 AM

Answers

  • You need to take your computer back to the "computer consultant" and have him fix the problem by reinstalling your original Windows operating system.  Apparently, he installed an unauthorized copy of Windows 7.  Windows 7 has not been released to the general public yet.  Authorized editions of Windows 7 will become available for purchase on October 22, 2009.
    Carey Frisch
    Wednesday, September 16, 2009 3:00 AM
    Moderator

All replies

  • Hello JanelleL,

    Your Diagnostic Report shows that you are currently using a Retail copy of Windows 7 (not the Release Candidate, but the full release version).  To be able to direct you to the proper support (or be able to fix it myself) I will need to know some additional information.

    1) Where did you get this copy of Win7?

    2) Where did you get the Product Key for this?


    Thank you,
    Darin MS
    Tuesday, September 15, 2009 10:44 PM
  • Thank you for the quick response.

    The version was installed by a computer consultant who fixed my computer. My system was orginally windows Vista, but that caused my computer lots of problems.
    So he took that off, and installed windows 7.
    Tuesday, September 15, 2009 11:43 PM
  • You need to take your computer back to the "computer consultant" and have him fix the problem by reinstalling your original Windows operating system.  Apparently, he installed an unauthorized copy of Windows 7.  Windows 7 has not been released to the general public yet.  Authorized editions of Windows 7 will become available for purchase on October 22, 2009.
    Carey Frisch
    Wednesday, September 16, 2009 3:00 AM
    Moderator