billing RRS feed

  • Question

  • I was offered the 24.00 price today. after making my payment, I went to my online banking and noticed I am being charged 49.99.  please make this correction..  I only signed because I thought I was getting the discounted price along withthe additional 6 months

    Wednesday, April 9, 2008 4:37 AM


  • You'll need to contact support to get this taken care of. I'm not familiar with the offer details you responded to, but I suspect that a specific set of instructions were meant to be followed to get the special deal. Renewing through the normal path would result in the full retail price being charged for a normal 12 month renewal. If you followed the specific path for taking advantage of the offer and were still charged for a regular renewal, Customer Service should be able to help you out.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Wednesday, April 9, 2008 12:31 PM