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contract line RRS feed

  • Question

  •  

    hi

    at the contract line there is an attribute called total cases/minutes.

    when i open a new case, the allotments used are displayed in the allotments used.

    but how can it calculate if i choose minutes?

     

    thanks

     

    Thursday, November 8, 2007 9:03 AM

Answers

  • If you choose minutes, these will be calculate from the billable time specified when you resolve the case

     

    Thursday, November 8, 2007 9:55 AM
    Moderator