Cannot restore - no network adapter RRS feed

  • Question

  • I am trying to restore a Windows 7 64 bit system  (Alienware laptop).

    The restore wizard can find my storage drivers just fine, but it does not see any network adapters (Intel 825xx Gigabit and Broadcom AW1397).

    I did copy the contents of the "Windows Home Server Drivers for Restore" folder to a USB drive. The restore wizard happily reports that it found the drivers, but then it does not list any network adapters. Looking at the contents of that folder, all drivers appear to be 64 bit (which makes sense for a Windows 7 64 bit system), which the 32 bit restore wizard cannot use (just a guess).

    I can reinstall Windows 7 64 bit on the problematic machine just fine. It does not find the drivers out of the box, but I can install the network drivers later.

    1. Is there any way I can convince the restore wizard to use the drivers (32 bit XP/2003) that I downloaded from the manufacturer's site?

    2. Would I be able to buy a USB ethernet adapter to use during the restore? Are there any models that will be recognized without a driver?

    I am ready to pull all of my hair out - I am dead without that laptop: it is a dev machine; it will probably take me at least a few days if I were to reinstall everything from the scratch...


    Thank you!



    OutlookSpy and Redemption - http://www.dimastr.com
    Thursday, July 15, 2010 5:33 AM


All replies

  • You can't use 64 bit drivers in the 32 bit restore environment, no. But you should be able to put the drivers you've downloaded onto a flash drive and use them the same way you would the "Windows Home Server Drivers for Restore" folder.

    Failing that, you can remove the drive from the machine you're trying to restore, connect it to some other computer that has the connector installed (I use a USB bridge for the purpose) and on that computer run C:\Program Files\Windows Home Server\clientrestorewizard.exe. It's the same restore wizard that the Restore CD uses, just running in a full Windows installation.

    I'm not on the WHS team, I just post a lot. :)
    Thursday, July 15, 2010 10:00 AM
  • Thanks Ken!

    Unfortunately the drives are RAID0 SSD, so I can't move them  to a different machine. I can run the laptop with the brand new Windows 7 64 bit installation just fine.The driver installer is an exe file, so don't know if I can etract the files from there...  Should I install a 32 bit version of Windows (XP 32 bit?) and create a backup USB drive from it?

    Is there a particular format to the files on a USB drive? Is it just a SYS and an INF file?


    Thank you!

    OutlookSpy and Redemption - http://www.dimastr.com
    Thursday, July 15, 2010 2:28 PM
  • Just tried running clientrestorewizard.exe: I am trying to restore a system drive (C:), running the wizard disables restore of the system drive, I need to do that from a bootable disk....

    OutlookSpy and Redemption - http://www.dimastr.com
    Thursday, July 15, 2010 2:46 PM
  • Extracted the drivers, restore wizard finds them, but it still cannot find the server. Manually typing its name does not help either... The server is online and can be accessed from other machines and from the same laptop when I boot to Windows.

    Is there a way to find out if the network adapter driver was loaded successfully?

    OutlookSpy and Redemption - http://www.dimastr.com
    Thursday, July 15, 2010 3:51 PM
  • The restore CD is based on Vista PE. Not each driver is capable to work in this limited environment. The best chances for success you have with Vista 32 Bit drivers.
    Did you check the FAQ How to update Realtek NIC drivers during Bare Metal Restore?
    There is still another method to recover a disk, if you have a second client. See the FAQ How to restore a client PC, if the network connection does not work in the CD based restore environment. (Since you have a RAID SSD, it would be possible to temporary install an OS to an additional temporary disk and use that for the purpose, although a bit difficult on a laptop.)
    Maybe the thread How to restore a computer using Windows7 DVD. is also interesting for you.
    Best greetings from Germany
    Thursday, July 15, 2010 8:31 PM
  • USB Ethernet adapter worked (with the driver on a USB drive).

    Thnaks everybody for your help!!!

    OutlookSpy and Redemption - http://www.dimastr.com
    Friday, July 16, 2010 5:43 PM