locked
Microsoft Windows 7 Professional 64-bit 1-Pack for System Builders - blocked product key RRS feed

  • Question

  • Hello all,

    I just built a new computer with all the parts from a large online computer store and this included Microsoft Windows 7 Professional 64-bit 1-Pack for System Builders. I installed windows and tried to activate and got the message that the product key is blocked.  I called Microsoft (the first time) and they said it was not the right version this version is for large manufacture system builders (HP, dell, gateway) and that I needed to call my retailer.  I called Microsoft back today because I wasn't satisfied with the answer they gave and this time they told me this was a System locked OEM version of windows and again this isn't for small computer builders and that I need a refund  or replacement.  So after arguing for 30 minutes with this retailer that I need a replacement they stated that since it is open I can't return it. 
    So, basically the question is have you all ever heard of this system locked version?  I've seen countless people have this version and all have worked.   any help will be greatly appreciated. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3BKRF-B8999-GCH2K
    Windows Product Key Hash: 3rwVRD39NNxhKuZar56g4xVu8uc=
    Windows Product ID: 00371-OEM-9044623-74445
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {4AFD7919-B046-46A3-8736-2DCF85C2D8BA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4AFD7919-B046-46A3-8736-2DCF85C2D8BA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GCH2K</PKey><PID>00371-OEM-9044623-74445</PID><PIDType>3</PIDType><SID>S-1-5-21-3190724570-3545312669-3146395296</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20100824000000.000000+000</Date></BIOS><HWID>82B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-446-274445-02-1033-7600.0000-3172010
    Installation ID: 013480336450389044071712873351937596697474332500149993
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GCH2K
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 11/16/2010 3:10:47 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:15:2010 15:31
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEACraUiAw55L9GvIQ0DDXidsztELd+K+qC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      EUDS   GBT     
      MATS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM

     

    Tuesday, November 16, 2010 10:00 PM

Answers

  • Hi Groho,

      The Product Key they sold you is Blocked. 

      The information I have indicates that the software package (that included that key) was reported to Microsoft, by the distributor or retailer, as either being stolen, lost or as returned to Microsoft for disposal.

      When software is reported as lost, stolen or as returned, it is immediately Blocked from further use, in our system. 

     

      I recommend contacting the seller again and inform them of this information.  In light of this information,  they may want to reconsider their position on accepting the return. 

      Unfortunately, if that fails, Microsoft won't be much help to you in getting your money back. Submitting a report to Microsoft Piracy (http://microsoft.com/piracy ) regarding this retailer will result in the retailer being investigated, but regardless of the result of that investigation, it won't help you get your money back.  So the onus will be on you to pursue satisfaction. (possible actions you could try include get a charge back on the credit card used to buy the software, contact your bank fraud unit or so on).

     

    Hope that helps and sorry I couldn't be of greater assistance,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, November 17, 2010 11:31 PM
    Wednesday, November 17, 2010 11:29 PM

All replies

  • Hello all,

    I just built a new computer with all the parts from a large online computer store and this included Microsoft Windows 7 Professional 64-bit 1-Pack for System Builders. I installed windows and tried to activate and got the message that the product key is blocked.  I called Microsoft (the first time) and they said it was not the right version this version is for large manufacture system builders (HP, dell, gateway) and that I needed to call my retailer.  I called Microsoft back today because I wasn't satisfied with the answer they gave and this time they told me this was a System locked OEM version of windows and again this isn't for small computer builders and that I need a refund  or replacement.  So after arguing for 30 minutes with this retailer that I need a replacement they stated that since it is open I can't return it. 
    So, basically the question is have you all ever heard of this system locked version?  I've seen countless people have this version and all have worked.   any help will be greatly appreciated. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3BKRF-B8999-GCH2K
    Windows Product Key Hash: 3rwVRD39NNxhKuZar56g4xVu8uc=
    Windows Product ID: 00371-OEM-9044623-74445
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Partial Product Key: GCH2K
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 11/16/2010 3:10:47 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532


    This appears to be a standard OEM pack for small builders (and enthusiasts) - and shouldn't have any problem activating, although the first activation would have to be over the phone.
    I suggest that you use telephone activation again, and if you have a further problem activating it, demand that you speak to a supervisor, who may actually know what they are talking about.
    It probably would have helped if you'd tried activating it during the grace period, rather than waiting until you first got the notifications up <g>
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 16, 2010 11:32 PM
    Moderator
  • thanks for the reply.  However this is the prompt I got immediately upon receiving and installing.  However, I didn't allow it to lapse.  I just received this from the retailer on Friday November the 12th and installed it on saturday night (the 13th).

    Tuesday, November 16, 2010 11:56 PM
  • thanks for the reply.  However this is the prompt I got immediately upon receiving and installing.  However, I didn't allow it to lapse.  I just received this from the retailer on Friday November the 12th and installed it on saturday night (the 13th).


    A three-day grace period? something's off there!
    Darin may have a comment?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 17, 2010 3:22 AM
    Moderator
  • Hi Groho,

      The Product Key they sold you is Blocked. 

      The information I have indicates that the software package (that included that key) was reported to Microsoft, by the distributor or retailer, as either being stolen, lost or as returned to Microsoft for disposal.

      When software is reported as lost, stolen or as returned, it is immediately Blocked from further use, in our system. 

     

      I recommend contacting the seller again and inform them of this information.  In light of this information,  they may want to reconsider their position on accepting the return. 

      Unfortunately, if that fails, Microsoft won't be much help to you in getting your money back. Submitting a report to Microsoft Piracy (http://microsoft.com/piracy ) regarding this retailer will result in the retailer being investigated, but regardless of the result of that investigation, it won't help you get your money back.  So the onus will be on you to pursue satisfaction. (possible actions you could try include get a charge back on the credit card used to buy the software, contact your bank fraud unit or so on).

     

    Hope that helps and sorry I couldn't be of greater assistance,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, November 17, 2010 11:31 PM
    Wednesday, November 17, 2010 11:29 PM
  • yeah I found that very odd myself.  Also from what I'm reading on site http://www.microsoft.com/oem/en/licensing/sblicensing/pages/licensing_for_hobbyists.aspx Do I have to use the OPK to pre-install this?

     

    Wednesday, November 17, 2010 11:31 PM
  • yeah I found that very odd myself.  Also from what I'm reading on site http://www.microsoft.com/oem/en/licensing/sblicensing/pages/licensing_for_hobbyists.aspx Do I have to use the OPK to pre-install this?

     


    I ***** hope not! - I've never done it yet, and don't intend to start now. It's way too much work for a 1-off install (which is what I do - custom builds, either for myself or for friends). Once you start looking at 3 or more builds on the same hardware, then using the OPK begins to make sense.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 17, 2010 11:59 PM
    Moderator
  • Thank you all for your help.  Just very frustrating.  I can see (the retailers) side and it is opened software but having the information of why it is blocked by microsoft should help.  But ultimately I think I just purchased a 140 dollar Microsoft frisbee.

    Another question for you Darin, Why couldn't I get that answer from Microsoft before that the product key was reported stolen?  is it just misinformed customer service agents?

     

    Thursday, November 18, 2010 1:59 AM
  • UPDATE- after I went to Newegg.com with the information that the product key was compromised I got a reference number from Microsoft and Newegg.com issued me a RMA.  Thanks for all your help.

    Saturday, November 20, 2010 11:54 PM
  • UPDATE- after I went to Newegg.com with the information that the product key was compromised I got a reference number from Microsoft and Newegg.com issued me a RMA.  Thanks for all your help.


    You're welcome - glad you got a (relatively) speedy and useful resolution.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 24, 2010 8:58 PM
    Moderator
  • Here's some info for anyone else buying OEM versions of Windows...

    I also had an issue with a purchased Win 7 Pro for system builders not activating. After jumping through the MS hoops of trying different methds of activating & not finding any specific activation area to communicate with a human at MS... I did an online chat with NewEgg (where I purchased it) and the guy on the other end was able to have the key reset within minutes of starting the chat. While still chatting, I called the user who I built the machine for and she was able to activate. Wish I'd contacted NewEgg first. I'm very happy with NewEgg and the speed at resolving the issue and thought I'd share. I now have one more reason to lean toward purchasing from them as opposed to other retailers.

    -Chris

    Wednesday, December 8, 2010 4:43 PM