Diffrence between CRM and XRM RRS feed

  • Question

  • Can anybody please explain me about

    1)What exactly the difference between CRM and XRM??......i wont getting it by reading verious articles..

    Please tell in simple and practical manner

    Tuesday, July 31, 2012 5:29 AM


  • Hi,

    Microsoft Dynamics has the ability to be MUCH more than just customer relationship
    management—it can be an entire framework for the management of anything. What this
    results in is the concept of replacing the C in CRM with “x,” resulting in xRM, which
    stands for Anything Relationship Management (this is also known as Extended CRM).
    Here are just a few examples that we have seen Microsoft Dynamics CRM used for:
    . Vendor Management
    . Grant Management
    . People/Citizen Management
    . Class Management
    . Materials Management
    . Food Management
    . Troop Management
    . Supplier Management

    Hope this helps.



    Tuesday, July 31, 2012 5:45 AM