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Windows 7- says it is not genuine on Acer we've been using since Oct RRS feed

  • Question

  • Several weeks ago Windows inexplicably began telling me my copy was not genuine. The OS was factory pre-installed and I've got a certificate of authenticity on the bottom of it.  Can you help me resolve this?
    Roger
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {21E38BD1-FDB3-4866-8E46-B873F4C6E39C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{21E38BD1-FDB3-4866-8E46-B873F4C6E39C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3259724288-3661898419-2956116993</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3810T</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="6"/><Date>20100810000000.000000+000</Date></BIOS><HWID>77060200018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>721D0C63E0F5D06</Val><Hash>bhOr+k9vDgI/a8lZVwH7UtuYZNg=</Hash><Pid>73931-643-9345806-57143</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EFD
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:16:2011 16:16
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEA6GFGqcYaMtiat0rIDvgGb44MRso=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      DMAR       
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      SSDT ACRSYS ACRPRDCT
      SSDT ACRSYS ACRPRDCT
      SSDT ACRSYS ACRPRDCT
      SSDT ACRSYS ACRPRDCT
    Monday, June 6, 2011 9:25 PM

Answers

  • "hartcwa" wrote in message news:cdd8a9bf-d5ad-4b84-b9e5-e6cb05312ec8...
    Several weeks ago Windows inexplicably began telling me my copy was not genuine. The OS was factory pre-installed and I've got a certificate of authenticity on the bottom of it.  Can you help me resolve this?
    Roger
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
     
    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3810T</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="6"/><Date>20100810000000.000000+000</Date></BIOS
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EFD
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:16:2011 16:16

    It appears you've had a problem since at least the 16th of Feb.
     
    There seem to be a mix of issues here
    the 0x80072EFD error is simply a connection problem between the validation server and your PC
    'slui.exe 0x2a 0xC004F012' indicates a problem with the Licensing Store
    and the File Mismatch exists becuase there is a problem with that particular file
     
    Let's try and deal with the file mismatch first.
    The problem is really too old to deal with by System Restore  - it may revert too many other things, and create more problems.
     
    try a CHKDSK, followed by an SFC, as follows.
     
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK   C:   /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
     
    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 7, 2011 10:15 AM
    Moderator

All replies

  • activate your window 7 with your coa key  to solve your issue...
    Tuesday, June 7, 2011 9:47 AM
  • "hartcwa" wrote in message news:cdd8a9bf-d5ad-4b84-b9e5-e6cb05312ec8...
    Several weeks ago Windows inexplicably began telling me my copy was not genuine. The OS was factory pre-installed and I've got a certificate of authenticity on the bottom of it.  Can you help me resolve this?
    Roger
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
     
    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3810T</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="6"/><Date>20100810000000.000000+000</Date></BIOS
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012 
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EFD
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:16:2011 16:16

    It appears you've had a problem since at least the 16th of Feb.
     
    There seem to be a mix of issues here
    the 0x80072EFD error is simply a connection problem between the validation server and your PC
    'slui.exe 0x2a 0xC004F012' indicates a problem with the Licensing Store
    and the File Mismatch exists becuase there is a problem with that particular file
     
    Let's try and deal with the file mismatch first.
    The problem is really too old to deal with by System Restore  - it may revert too many other things, and create more problems.
     
    try a CHKDSK, followed by an SFC, as follows.
     
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK   C:   /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
     
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
     
    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 7, 2011 10:15 AM
    Moderator
  • File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Click the Start Orb & type in cmd.exe into the search menu.
    Right click it and run as administrator.
    Enter the following command: sfc /scannow & hit enter.
    Wait for the process to finish & reboot the system. Try & Validate Online using Internet Explorer.

    Tuesday, June 7, 2011 10:17 AM
  • "jesthon13" wrote in message news:45a3bf3a-a8dc-472c-9d17-fd210331a457...
    activate your window 7 with your coa key  to solve your issue...

    That won't work, because of the file mismatch.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 7, 2011 10:44 AM
    Moderator
  •  ok i see of the file mismatch after solving that problem you must use your coa key so that if your oem key will not activate the coa key will permanently activate it. thanks for the info noel.

     

    Tuesday, June 7, 2011 11:01 AM
  • "jesthon13" wrote in message news:bc154d75-694a-496f-b8e5-ae350ba2cbb9...

     ok i see of the file mismatch after solving that problem you must use your coa key so that if your oem key will not activate the coa key will permanently activate it. thanks for the info noel.

     


    Not necessary at all - without further evidence.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 7, 2011 12:07 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, June 10, 2011 6:40 PM