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Windows 7- says it is not genuine on Acer we've been using since Oct

Question
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Several weeks ago Windows inexplicably began telling me my copy was not genuine. The OS was factory pre-installed and I've got a certificate of authenticity on the bottom of it. Can you help me resolve this?
RogerDiagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 50Cached Online Validation Code: 0x0Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=Windows Product ID: 00359-OEM-8992687-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003ID: {21E38BD1-FDB3-4866-8E46-B873F4C6E39C}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows 7 Home PremiumArchitecture: 0x00000009Build lab: 7601.win7sp1_rtm.101119-1850TTS Error:Validation Diagnostic:Resolution Status: N/AVista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->Office Status: 100 GenuineMicrosoft Office Professional Edition 2003 - 100 GenuineOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005Other data-->Office Details: <GenuineResults><MachineData><UGUID>{21E38BD1-FDB3-4866-8E46-B873F4C6E39C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3259724288-3661898419-2956116993</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3810T</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="6"/><Date>20100810000000.000000+000</Date></BIOS><HWID>77060200018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>721D0C63E0F5D06</Val><Hash>bhOr+k9vDgI/a8lZVwH7UtuYZNg=</Hash><Pid>73931-643-9345806-57143</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.Error: 0xC004F012Windows Activation Technologies-->HrOffline: 0x00000000HrOnline: 0x80072EFDHealthStatus: 0x0000000000000000Event Time Stamp: 2:16:2011 16:16ActiveX: Registered, Version: 7.1.7600.16395Admin Service: Registered, Version: 7.1.7600.16395HealthStatus Bitmask Output:HWID Data-->HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEA6GFGqcYaMtiat0rIDvgGb44MRso=OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20001OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC ACRSYS ACRPRDCTFACP ACRSYS ACRPRDCTHPET ACRSYS ACRPRDCTBOOT ACRSYS ACRPRDCTMCFG ACRSYS ACRPRDCTDMARASF! ACRSYS ACRPRDCTSLIC ACRSYS ACRPRDCTSSDT ACRSYS ACRPRDCTSSDT ACRSYS ACRPRDCTSSDT ACRSYS ACRPRDCTSSDT ACRSYS ACRPRDCTMonday, June 6, 2011 9:25 PM
Answers
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"hartcwa" wrote in message news:cdd8a9bf-d5ad-4b84-b9e5-e6cb05312ec8...Several weeks ago Windows inexplicably began telling me my copy was not genuine. The OS was factory pre-installed and I've got a certificate of authenticity on the bottom of it. Can you help me resolve this?
RogerDiagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 50Cached Online Validation Code: 0x0Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=Windows Product ID: 00359-OEM-8992687-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003File Scan Data-->File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005Other data-->SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3810T</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="6"/><Date>20100810000000.000000+000</Date></BIOSLicensing Data-->On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.Error: 0xC004F012Windows Activation Technologies-->HrOffline: 0x00000000HrOnline: 0x80072EFDHealthStatus: 0x0000000000000000Event Time Stamp: 2:16:2011 16:16
It appears you've had a problem since at least the 16th of Feb.There seem to be a mix of issues herethe 0x80072EFD error is simply a connection problem between the validation server and your PC'slui.exe 0x2a 0xC004F012' indicates a problem with the Licensing Storeand the File Mismatch exists becuase there is a problem with that particular fileLet's try and deal with the file mismatch first.The problem is really too old to deal with by System Restore - it may revert too many other things, and create more problems.try a CHKDSK, followed by an SFC, as follows.
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
run another MGADiag report, and post the results.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Friday, June 10, 2011 6:41 PM
Tuesday, June 7, 2011 10:15 AMModerator
All replies
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activate your window 7 with your coa key to solve your issue...Tuesday, June 7, 2011 9:47 AM
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"hartcwa" wrote in message news:cdd8a9bf-d5ad-4b84-b9e5-e6cb05312ec8...Several weeks ago Windows inexplicably began telling me my copy was not genuine. The OS was factory pre-installed and I've got a certificate of authenticity on the bottom of it. Can you help me resolve this?
RogerDiagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Code: 50Cached Online Validation Code: 0x0Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=Windows Product ID: 00359-OEM-8992687-00006Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.1.7601.2.00010300.1.0.003File Scan Data-->File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005Other data-->SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3810T</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.28</Version><SMBIOSVersion major="2" minor="6"/><Date>20100810000000.000000+000</Date></BIOSLicensing Data-->On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.Error: 0xC004F012Windows Activation Technologies-->HrOffline: 0x00000000HrOnline: 0x80072EFDHealthStatus: 0x0000000000000000Event Time Stamp: 2:16:2011 16:16
It appears you've had a problem since at least the 16th of Feb.There seem to be a mix of issues herethe 0x80072EFD error is simply a connection problem between the validation server and your PC'slui.exe 0x2a 0xC004F012' indicates a problem with the Licensing Storeand the File Mismatch exists becuase there is a problem with that particular fileLet's try and deal with the file mismatch first.The problem is really too old to deal with by System Restore - it may revert too many other things, and create more problems.try a CHKDSK, followed by an SFC, as follows.
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
run another MGADiag report, and post the results.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Friday, June 10, 2011 6:41 PM
Tuesday, June 7, 2011 10:15 AMModerator -
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.Error: 0xC004F012
Click the Start Orb & type in cmd.exe into the search menu.Right click it and run as administrator.Enter the following command: sfc /scannow & hit enter.Wait for the process to finish & reboot the system. Try & Validate Online using Internet Explorer.- Marked as answer by Darin Smith MS Friday, June 10, 2011 6:41 PM
- Unmarked as answer by Darin Smith MS Friday, June 10, 2011 6:41 PM
Tuesday, June 7, 2011 10:17 AM -
"jesthon13" wrote in message news:45a3bf3a-a8dc-472c-9d17-fd210331a457...activate your window 7 with your coa key to solve your issue...
That won't work, because of the file mismatch.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, June 7, 2011 10:44 AMModerator -
ok i see of the file mismatch after solving that problem you must use your coa key so that if your oem key will not activate the coa key will permanently activate it. thanks for the info noel.
Tuesday, June 7, 2011 11:01 AM -
"jesthon13" wrote in message news:bc154d75-694a-496f-b8e5-ae350ba2cbb9...
ok i see of the file mismatch after solving that problem you must use your coa key so that if your oem key will not activate the coa key will permanently activate it. thanks for the info noel.
Not necessary at all - without further evidence.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, June 7, 2011 12:07 PMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MS- Marked as answer by Darin Smith MS Friday, June 10, 2011 6:40 PM
- Unmarked as answer by Darin Smith MS Friday, June 10, 2011 6:41 PM
Friday, June 10, 2011 6:40 PM