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Windows 7: Trying to do the right thing (activate/make Genuine)! RRS feed

  • Question

  • Hello,

    I bought my Acer laptop used, it has a non-genuine version of Windows  7.

    I went through the online process to make it genuine with Microsoft, directly from their website, and paid directly to their bank, confirmed that! (got the activation key in email, disc to follow later).

    Now, the way I understood it, when I use the correct activation key (which they sent me) on my non-genuine Windows 7, I should be able to "convert" it to genuine...that was my theory.

    But, when I tried it, I got the message "activation key invalid", etc. Tried it numerous times, rebooted, etc. Emailed support (still waiting, 1+ weeks), no joy.

    My question is, do I have to wait for the actual disc to show up in the mail, and then go through the whole re-installation of Windows 7? (I was hoping to avoid all that) Or, is there something I am overlooking, while trying to make my current Windows 7 genuine?

    Below is the results of the diagnostic, maybe that will show something helpful.

    I would greatly appreciate any help you can offer, thanks so much for your time and attention!

    Sincerely,

    Bob

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-V6MGY-G834Y-Y8QH3
    Windows Product Key Hash: rtNFKFPViUJdHAbLucXCF+SK1pA=
    Windows Product ID: 00426-321-7001157-70502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {EA7FBB5B-B7CE-424A-8E16-1D7C4C3438A9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Outlook 2002 - 100 Genuine
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\pt-PT\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EA7FBB5B-B7CE-424A-8E16-1D7C4C3438A9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y8QH3</PKey><PID>00426-321-7001157-70502</PID><PIDType>5</PIDType><SID>S-1-5-21-153051308-1380473335-232239417</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 5920     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3813</Version><SMBIOSVersion major="2" minor="4"/><Date>20080618000000.000000+000</Date></BIOS><HWID>01B93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0816</SystemLCID><TimeZone>Arabic Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{911A0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Outlook 2002</Name><Ver>10</Ver><Val>9CF5E85BB9ACDFA</Val><Hash>1Ggu41R2+mA+9tA2HepOcmjwtV0=</Hash><Pid>54193-OEM-1650002-00509</Pid><PidType>16</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65946</Pid><PidType>14</PidType></Product></Products><Applications><App Id="1A" Version="10" Result="100"/><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-2070-7600.0000-3042009
    Installation ID: 020405987041846173422966178243900542672140088645372133
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F032.
    Remaining Windows rearm count: 2
    Trusted time: 5/1/2011 1:49:47 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:13:2011 16:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAEABwABAAIAAAABAAAAAgABAAEAJJRMtpqzsINWL/yQRoMafKK8gJS4eHC+wj92AnBCzB4qhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         CRESTLNE
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      APIC            INTEL         CRESTLNE
      SLIC            ACRSYS        ACRPRDCT
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri
      SSDT            SataRe        SataPri


     

     

     

     

     

     

     

    Sunday, May 1, 2011 11:11 AM

Answers

  • "flya200" wrote in message news:49db8c45-cf5e-49b1-958b-8035d8a3ccb0...

    Hello Noel!

    Thanks for the quick reply and good info!

    What you say makes perfect sense, because this laptop was originally purchased in the States, brought to Portugal, had its original Vista replaced with the non-genuine Windows 7. That may help explain the mismatched files you noted above.

    A follow up question, if I may, Noel: Can I (after setting a restore point, backing up, etc.) delete the "pt-PT" version of that system file, leaving only the "en-US" version? Would that take care of this mismatch? (Or, I could do the opposite, too, if that would be better).

    My reason for asking is that it will take at least a couple weeks for the disc to get to me (it is going to my home in Portugal, there my wife has to re-direct it to me, and forward it to where I work, in Iraq). I was hoping that by buying the online "make genuine" I could get the key and make this into a genuine system, saving all that mail time (States-Portugal-States-Iraq).

    I appreciate your concern about security vulnerabilities, and as soon as I get the disc I will go ahead with the full re-install, but am trying to get it up and running genuine now, if at all possible, with the current things I have.

    Thanks so much, Noel! Please let me know what you think! I appreciate it!

    Best Regards,

    Bob

     

     

     


    Bob

    Unfortunately, no, you can't just delete the file, as there are other things that depend on its presence.
    I *think* you may be able to repair the install by using RemoveWAT - once launched, it may offer the option to Undo  - if it does, then take it (if not, then uninstall it !)
    (You'll have to Google for it - we're not allowed to post links to it here)
    You should also try running WATFix - it may help.
     
    If it's a MUI thing, then it's atypical, in that the list of mismatched files is usually a lot longer. The following post explains what I'm talking about.... 
     
    If it's neither, then I'm not sure where to start, as it's the first time I've seen this type of problem, with two parallel MUI files affected, and nothing else.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 1, 2011 5:23 PM
    Moderator

All replies

  • "flya200" wrote in message news:cde4db45-b303-49d0-b1e3-1f6c8d163986...

    Hello,

    I bought my Acer laptop used, it has a non-genuine version of Windows  7.

    I went through the online process to make it genuine with Microsoft, directly from their website, and paid directly to their bank, confirmed that! (got the activation key in email, disc to follow later).

    Now, the way I understood it, when I use the correct activation key (which they sent me) on my non-genuine Windows 7, I should be able to "convert" it to genuine...that was my theory.

    But, when I tried it, I got the message "activation key invalid", etc. Tried it numerous times, rebooted, etc. Emailed support (still waiting, 1+ weeks), no joy.

    My question is, do I have to wait for the actual disc to show up in the mail, and then go through the whole re-installation of Windows 7? (I was hoping to avoid all that) Or, is there something I am overlooking, while trying to make my current Windows 7 genuine?

    Below is the results of the diagnostic, maybe that will show something helpful.

    I would greatly appreciate any help you can offer, thanks so much for your time and attention!

    Sincerely,

    Bob

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-V6MGY-G834Y-Y8QH3
    Windows Product Key Hash: rtNFKFPViUJdHAbLucXCF+SK1pA=
    Windows Product ID: 00426-321-7001157-70502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001


    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\pt-PT\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    Your problem is caused by the mismatched files highlighted above.
    It looks to me as if there has been an attempt to use RemoveWAT on the system, and/or the attempted installation of MUI files prior to an upgrade.
     
    The Office installation is also non-genuine (although the Outlook installation looks to be genuine)
     
    I suspect your best way forward, since you have no idea of the history of this machine, is going to be to do a clean reinstall once the new disks arrive.
    The reason is, quite simply, that you have no idea what else the previous owner may have installed (or been infected by), and so currently cannot guarantee the integrity of the security  systems.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 1, 2011 12:26 PM
    Moderator
  • Hello Noel!

    Thanks for the quick reply and good info!

    What you say makes perfect sense, because this laptop was originally purchased in the States, brought to Portugal, had its original Vista replaced with the non-genuine Windows 7. That may help explain the mismatched files you noted above.

    A follow up question, if I may, Noel: Can I (after setting a restore point, backing up, etc.) delete the "pt-PT" version of that system file, leaving only the "en-US" version? Would that take care of this mismatch? (Or, I could do the opposite, too, if that would be better).

    My reason for asking is that it will take at least a couple weeks for the disc to get to me (it is going to my home in Portugal, there my wife has to re-direct it to me, and forward it to where I work, in Iraq). I was hoping that by buying the online "make genuine" I could get the key and make this into a genuine system, saving all that mail time (States-Portugal-States-Iraq).

    I appreciate your concern about security vulnerabilities, and as soon as I get the disc I will go ahead with the full re-install, but am trying to get it up and running genuine now, if at all possible, with the current things I have.

    Thanks so much, Noel! Please let me know what you think! I appreciate it!

    Best Regards,

    Bob

     

     

     


    Bob
    Sunday, May 1, 2011 4:16 PM
  • "flya200" wrote in message news:49db8c45-cf5e-49b1-958b-8035d8a3ccb0...

    Hello Noel!

    Thanks for the quick reply and good info!

    What you say makes perfect sense, because this laptop was originally purchased in the States, brought to Portugal, had its original Vista replaced with the non-genuine Windows 7. That may help explain the mismatched files you noted above.

    A follow up question, if I may, Noel: Can I (after setting a restore point, backing up, etc.) delete the "pt-PT" version of that system file, leaving only the "en-US" version? Would that take care of this mismatch? (Or, I could do the opposite, too, if that would be better).

    My reason for asking is that it will take at least a couple weeks for the disc to get to me (it is going to my home in Portugal, there my wife has to re-direct it to me, and forward it to where I work, in Iraq). I was hoping that by buying the online "make genuine" I could get the key and make this into a genuine system, saving all that mail time (States-Portugal-States-Iraq).

    I appreciate your concern about security vulnerabilities, and as soon as I get the disc I will go ahead with the full re-install, but am trying to get it up and running genuine now, if at all possible, with the current things I have.

    Thanks so much, Noel! Please let me know what you think! I appreciate it!

    Best Regards,

    Bob

     

     

     


    Bob

    Unfortunately, no, you can't just delete the file, as there are other things that depend on its presence.
    I *think* you may be able to repair the install by using RemoveWAT - once launched, it may offer the option to Undo  - if it does, then take it (if not, then uninstall it !)
    (You'll have to Google for it - we're not allowed to post links to it here)
    You should also try running WATFix - it may help.
     
    If it's a MUI thing, then it's atypical, in that the list of mismatched files is usually a lot longer. The following post explains what I'm talking about.... 
     
    If it's neither, then I'm not sure where to start, as it's the first time I've seen this type of problem, with two parallel MUI files affected, and nothing else.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 1, 2011 5:23 PM
    Moderator
  • Hello Noel,

    Thank you very much again!

    It sounds like this is definitely worth a good try; I appreciate your taking the time/effort/research to help me with this.

    I will let you know how it goes, just for your technical knowledge, I am hopeful!

    Have a great one, Noel!

    Best Regards,

    Bob

     

     


    Bob
    Sunday, May 1, 2011 7:18 PM
  • Hello Noel!

    A big THANK YOU! Your advice was right on, and I did what you said, successfully! Now I am not "dead in the water" until the disc comes, etc. Thanks much for your quick and effective help, and have a great week!

    Bob


    Bob
    Monday, May 2, 2011 10:40 AM
  • "flya200" wrote in message news:accd08c5-c49d-402f-ad63-003ebdb029d4...

    Hello Noel!

    A big THANK YOU! Your advice was right on, and I did what you said, successfully! Now I am not "dead in the water" until the disc comes, etc. Thanks much for your quick and effective help, and have a great week!

    Bob


    Bob

    Please post a new MGADiag report so we can check it :)
    (It's nice when a plan comes together <g>)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 2, 2011 11:15 AM
    Moderator