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Windows 7 Professional suddenly not genuine RRS feed

  • Question

  • Hello,

    I have a problem with my Windows 7 Professional 64-bit Edition. I have a problem with the Windows Genuine Advantage Validation window popping up every hour with code 0x8004fe21. I bought my licence key from the Microsoft Online Store and also raised an issue with the local Microsoft Support in India but after more than a few hours on phone, I am nowhere close to getting a solution to my problem. 

    I have been getting this problem only recently (for the last 3 weeks). I checked my windows activation status and it is activated. I redid the activation procedure 3 times so far (thanks to Microsoft Support !! ) and I have had no problems during activation each time. I have also noticed that if I check Windows activation status window once, the pop-up doesnt appear for another 6 hours or so. 

    I have no problems in getting the updates as well. This is getting really frustrating. And on going through the forums, I couldnt find any concrete working solutions. I do not have Vistalizator or Multiple language files installed either ( I checked using the Regedit method in another thread ). 

    I am pasting the contents of MGA Diagnostic out here.

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-P28G8-3W7W2-83J6K

    Windows Product Key Hash: hC1B0lyTJJa0Y8CI8bGSJ944yj4=

    Windows Product ID: 00371-851-0402924-85832

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010100.1.0.048

    ID: {DADD2ED1-8989-463E-B67D-17B85427E7B3}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{DADD2ED1-8989-463E-B67D-17B85427E7B3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-83J6K</PKey><PID>00371-851-0402924-85832</PID><PIDType>5</PIDType><SID>S-1-5-21-2243090685-239331920-2150963712</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG41RQ__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RQG4110H.86A.0009.2009.0108.1005</Version><SMBIOSVersion major="2" minor="4"/><Date>20090108000000.000000+000</Date></BIOS><HWID>07903F07018400F8</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65793</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00170-851-040292-00-16393-7601.0000-1712011

    Installation ID: 006021274812291263473343268355895820475323732413629090

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 83J6K

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 21-06-2011 03:02:52

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000008000

    Event Time Stamp: 6:17:2011 13:47

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAIABAABAAEAAQACAAAAAQABAAEA6GFQuuEY9vhI5Kp2brKYuwgJEFaN72xPi8gwlkxY

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INTEL DG41RQ  

      FACP INTEL DG41RQ

      HPET INTEL DG41RQ  

      MCFG INTEL DG41RQ  

     

    I am again repeating here that re-activating windows after clicking change product key does not solve any issue. I do not get the pop-up for a few hours after that and then it restarts again as before.

     

     

    Hope I get more help here than through tele-support.

     

    Tarun


    Monday, June 20, 2011 9:35 PM

Answers

  • I did the exact steps as mentioned by you and pasted it out here. I also sent the MGA Diagnostic Report to the MS Support guys here on phone. Meanwhile, I extracted the SPPSVC.exe file from my Windows Installation DVD sent by Microsoft and replaced it in the system32 folder. For now, I am not getting the error pop-up again. However, I will wait for a day or two before closing the ticket at Microsoft support. 

    Tuesday, June 21, 2011 9:45 AM

All replies

  • Try using System Restore back to a point before the issue showed up.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, June 20, 2011 10:28 PM
    Answerer
  • I do not have any restore points to go back to. Any solution possible that does not involve a reinstall of windows?
    Monday, June 20, 2011 10:31 PM
  • I did the exact steps as mentioned by you and pasted it out here. I also sent the MGA Diagnostic Report to the MS Support guys here on phone. Meanwhile, I extracted the SPPSVC.exe file from my Windows Installation DVD sent by Microsoft and replaced it in the system32 folder. For now, I am not getting the error pop-up again. However, I will wait for a day or two before closing the ticket at Microsoft support. 

    Tuesday, June 21, 2011 9:45 AM
  • looks like you may have fixed your own issue :-)

    Darin MS
    Tuesday, June 21, 2011 8:54 PM