Hello,
I have a problem with my Windows 7 Professional 64-bit Edition. I have a problem with the Windows Genuine Advantage Validation window popping up every hour with code 0x8004fe21. I bought my licence key from the Microsoft Online Store and also raised an issue
with the local Microsoft Support in India but after more than a few hours on phone, I am nowhere close to getting a solution to my problem.
I have been getting this problem only recently (for the last 3 weeks). I checked my windows activation status and it is activated. I redid the activation procedure 3 times so far (thanks to Microsoft Support !! ) and I have had no problems during activation
each time. I have also noticed that if I check Windows activation status window once, the pop-up doesnt appear for another 6 hours or so.
I have no problems in getting the updates as well. This is getting really frustrating. And on going through the forums, I couldnt find any concrete working solutions. I do not have Vistalizator or Multiple language files installed either ( I checked using
the Regedit method in another thread ).
I am pasting the contents of MGA Diagnostic out here.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-P28G8-3W7W2-83J6K
Windows Product Key Hash: hC1B0lyTJJa0Y8CI8bGSJ944yj4=
Windows Product ID: 00371-851-0402924-85832
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {DADD2ED1-8989-463E-B67D-17B85427E7B3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DADD2ED1-8989-463E-B67D-17B85427E7B3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-83J6K</PKey><PID>00371-851-0402924-85832</PID><PIDType>5</PIDType><SID>S-1-5-21-2243090685-239331920-2150963712</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG41RQ__</Model></SYSTEM><BIOS><Manufacturer>Intel
Corp.</Manufacturer><Version>RQG4110H.86A.0009.2009.0108.1005</Version><SMBIOSVersion major="2" minor="4"/><Date>20090108000000.000000+000</Date></BIOS><HWID>07903F07018400F8</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India
Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65793</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App
Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-851-040292-00-16393-7601.0000-1712011
Installation ID: 006021274812291263473343268355895820475323732413629090
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 83J6K
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 21-06-2011 03:02:52
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000008000
Event Time Stamp: 6:17:2011 13:47
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAQACAAAAAQABAAEA6GFQuuEY9vhI5Kp2brKYuwgJEFaN72xPi8gwlkxY
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value
OEMTableID Value
APIC INTEL
DG41RQ
FACP INTEL
DG41RQ
HPET INTEL
DG41RQ
MCFG INTEL
DG41RQ
I am again repeating here that re-activating windows after clicking change product key does not solve any issue. I do not get the pop-up for a few hours after that and then it restarts again as before.
Hope I get more help here than through tele-support.
Tarun
