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windows vista says not genuine after I changed motherboard and processor RRS feed

  • Question

  • When I bought my computer several years ago, I immediately upgraded it to Windows Vista.  It is a Compaq that came with Windows XP and I got it at Best Buy.  I recently changed the motherboard and processor and now it says that my copy is not genuine.  Of course I don't know where the box for Vista is after a recent move.  Anyway, I have attempted to follow the instructions to get the phone number by typing slui.exe 4....I have also gone to the properties of "Computer" to get contact information.  Everything is pointing me to Compaq or purchase online and will not provide numbers for microsoft.  Everything is a lot slower and is starting to crash.  Help!!!!
    Thursday, August 12, 2010 5:12 PM

Answers

  • Windows License Type: OEM SLP

    Manufacturer>BIOSTAR Group</Manufacturer><Model>TA760G BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   011309  APIC1021
      FACP   011309  FACP1021
      HPET   011309  OEMHPET
      MCFG   011309  OEMMCFG
      OEMB   011309  OEMB1021
      SSDT   A M I   POWERNOW


    You are running an OEM "bios locked" (*OEM SLP) type of product and when you changed the motherboard you invalidated the Operating system.  The computer is now not a Compaq or HP which the license is for but it is a Biostar model TA760G computer.  The license for the OS if Compaq/HP.

    You can't even revert to the XP that came on the machine now.  You will need to purchase a new operating system for the computer.  Sorry for the bad news but that is what happens with OEM software as it is tied to the motherboard.

    • Marked as answer by Darin Smith MS Friday, August 13, 2010 9:14 PM
    • Unmarked as answer by fixmywindows Friday, August 13, 2010 10:25 PM
    • Marked as answer by Darin Smith MS Tuesday, August 17, 2010 9:19 PM
    Friday, August 13, 2010 2:25 AM
  •  There are two types of comsumer level Licenses: Retail and OEM.  Retail is the software that comes in the nice box that you install yourself. OEM is a lower cost version that is intended for computer makers to include on computers they make.

     One of the differences between the two licenses is the ability to move the software to a new device. Retail allows it and OEM does not.

    The potion of the OEM EULA, that pretains to this issue, is section "2. Instalation and Use Rights" see below:

     2. INSTALLATION AND USE RIGHTS. Before you use the software under a license, you must
    assign that license to one device
    (physical hardware system). That device is the “licensed device.”
    A hardware partition or blade is considered to be a separate device.


    a. Licensed Device. You may install one copy of the software on the licensed device. You may
    use the software on up to two processors on that device at one time. Except as provided in the
    Storage and Network Use (Ultimate edition) sections below,
    you may not use the software on any
    other device.

      Since all computers are just  a bunch of modular parts, one part had to be designated as the part that represented the computer as a unique Device. As far as Licensing is concerned, the Motherboard is that part. If the motherboard is replaced, a new Device is created. 

      You said that the original Windows on that computer was Vista. It was an OEM version of Vista, so when you replaced the Motherboard, a new device was created.  That OEM Vista is not licensed for that new device. 

     If you have any Retail software, that is no longer being used on another PC, then you can use that software on this PC.

     This forum is for the support of Vista Validation issues. Your Technical issue has been answered. Your current issue now appears to be with the terms of the End User Licensing Agreement which I (i.e. Microsoft Technicatl Support) have no ability to modify, change or effect in any way.

    Therefore, I recommend that you go to the Microsoft Legal and Corporate Affairs site http://www.microsoft.com/about/legal/en/us/Default.aspx and/or the Microsoft Licensing Terms site http://www.microsoft.com/About/Legal/EN/US/IntellectualProperty/UseTerms/Default.aspx for any additional assistance with any issue you may have with the terms of the EULA.

    Thank you,


    Darin MS
    Tuesday, August 17, 2010 9:17 PM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Thursday, August 12, 2010 5:48 PM
    Moderator
  • Also, a window popped up that says "Microsoft windows search protocol host has stopped working"

    Please help....thank you

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {6B107F56-2B3C-4C1A-BD6B-D464DE908DA5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Publisher 2007 - 100 Genuine
    Microsoft Office Outlook 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\PROGRAM FILES\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6B107F56-2B3C-4C1A-BD6B-D464DE908DA5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-3901886523-1346492956-1289733292</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>TA760G M2+</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090113000000.000000+000</Date></BIOS><HWID>3E313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>1CD25561F703A62</Val><Hash>9+BR8zrO5BXwTOAQFTqh7FL+V+g=</Hash><Pid>81613-305-4547681-62863</Pid><PidType>10</PidType></Product><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>8CB0447E5269710</Val><Hash>ToFcPkIbLOSCjn5uLAjL2wnD+fQ=</Hash><Pid>81610-904-4903784-62860</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>587723FE2C2C70C</Val><Hash>UD1xgyMBaeMg8eP8ezsxXpQW4cY=</Hash><Pid>81602-902-8688221-68122</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600021-02-1033-6000.0000-0752007
    Installation ID: 235156761262637406247703815803887025832852621592694631
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 44MV3
    License Status: Notification
    Notification Reason: 0xC004F057.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEA6GF067ygwuhYGhAzVPIyviIz8vQiI9bLrFZA6Q==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   011309  APIC1021
      FACP   011309  FACP1021
      HPET   011309  OEMHPET
      MCFG   011309  OEMMCFG
      OEMB   011309  OEMB1021
      SSDT   A M I   POWERNOW

    Also, a window popped up that says "Microsoft windows search protocol host has stopped working"

    Please help....thank you

    Thursday, August 12, 2010 10:52 PM
  • I forgot....to be more specific, right after I bought the computer, about six months after, I bought a Windows Vista upgrade....I remember this vividly because it was the first time I couldn't get inside the case....anyway, I just changed the motherboard and processor and everything was zipping along and then I started getting these messages about it not being genuine.  I'm sorry but I don't steel software and I have bought thousands of dollars of Microsoft products....I have windows 7 on my work computer and love it but I don't have the money to buy it right now....oh and obviously I cannot find the windows vista original box  thank you!
    Thursday, August 12, 2010 10:57 PM
  • Windows License Type: OEM SLP

    Manufacturer>BIOSTAR Group</Manufacturer><Model>TA760G BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   011309  APIC1021
      FACP   011309  FACP1021
      HPET   011309  OEMHPET
      MCFG   011309  OEMMCFG
      OEMB   011309  OEMB1021
      SSDT   A M I   POWERNOW


    You are running an OEM "bios locked" (*OEM SLP) type of product and when you changed the motherboard you invalidated the Operating system.  The computer is now not a Compaq or HP which the license is for but it is a Biostar model TA760G computer.  The license for the OS if Compaq/HP.

    You can't even revert to the XP that came on the machine now.  You will need to purchase a new operating system for the computer.  Sorry for the bad news but that is what happens with OEM software as it is tied to the motherboard.

    • Marked as answer by Darin Smith MS Friday, August 13, 2010 9:14 PM
    • Unmarked as answer by fixmywindows Friday, August 13, 2010 10:25 PM
    • Marked as answer by Darin Smith MS Tuesday, August 17, 2010 9:19 PM
    Friday, August 13, 2010 2:25 AM
  • Is that really the final ruling on this matter??????

    I have a boxed set of Windows xp that I bought for an older computer that I decommissioned......it may contain a valid license on it from 2002.  I also purchased the upgraded version of Windows Vista, which I have misplaced during a recent move...Why can't I just get a validation code instead of having to go through that process again.  I don't want to....I have a nicely broken-in computer that I have bought software for and now, because I try to keep up with my computer, I will be forced to buy new software??? 

    It would be like changing the engine in a car and in the process having to change out the computing software that runs the car.....it doesn't make sense.  The old software was bought by the car company and sold to the customer and if the motor is changed out, nothing more is required. 

    I understand that you guys are worried about pirating, but if I were really attempting to rip you off, I wouldn't be on a Microsoft website attempting to resolve the issue.  Has Microsoft gone so far as to alienate the customers that have always rooted for them and put them where they are today?  If I am forced to change the OS, I will NOT use Microsoft.....this is unbelievable!!!

     

    Friday, August 13, 2010 1:47 PM
  • Hello fixmywindows,

    You wrote, "It would be like changing the engine in a car and in the process having to change out the computing software that runs the car.....it doesn't make sense.  The old software was bought by the car company and sold to the customer and if the motor is changed out, nothing more is required."

    That's a good analogy for your situation.

    If you were to have changed out the motherboard (engine) in the computer and replaced it with the exact same part number of motherboard directly from Compaq, there would have been no issue with WGA and your changeover would have gone off without a hitch.

    However, as LVTravel explained, because you put in a motherboard that does not have the HP/Compaq BIOS data, certificate and markers, the installation of Vista, which is dependent upon those markers, can no longer see then (because they are not on the replacement motherboard) and is consequently reporting as nongenuine because it is no longer installed on the licensed computer.

    It's like you replaced a 4-cylinder Ford gasoline engine with a 6 cylinder Mercedes diesel engine.  The car's computers have no idea how to make that engine run so the car will never start.

    If you do have a full retail copy of Windows XP that is no longer being used on that older decommissioned computer, and you have a retail upgrade license for Vista, you can install XP on this computer and then use the Vista upgrade to upgrade that XP installation to Vista.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 13, 2010 4:04 PM
  • I can sort of relate to your response, but it's not the same.  At least in your scenario, I would still own the old car's computer and it's software to do what I please with it.  The Windows Vista upgrade I bought from the store works great so why would I have to buy an entirely new OS if I already bought the upgrade that works fine, other than the annoying messages, shouldn't it have overwritten the Compaq windows XP rights, which was purchased with the computer.  As far as I'm concerned I have bought an original windows OS with the purchase of the computer and an upgrade myself ,and no matter how many times I have upgraded this Windows OS, as soon as I changed the Processor I have essentially lost my RIGHTS to the previously purchased OS?  So, in fact, I never purchased Windows XP with the computer when I bought it, it was on loan to me as long as I kept it with the original parts.  That doesn't make sense.  I bought it and I foolishly assumed that it was my copy.  I need a better answer than that.  It seems as if you would like to keep your customer base...you will not be appeasing me...you would be giving me back what I initially paid for.
    Friday, August 13, 2010 10:53 PM
  • Hello fixmywindows,

    You have mentioned that you have purchased a Vista upgrade, but the mgadiag report does not show such an upgrade installed on the computer.  The License Type reported is OEM SLP which means it is a license preinstalled on the computer by Compaq.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {6B107F56-2B3C-4C1A-BD6B-D464DE908DA5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Is the computer that generated the report above the computer to which you applied a Vista Upgrade?  If so I cannot see that because the installed Vista is an OEM SLP license and not an upgrade license.

     

    You wrote, "So, in fact, I never purchased Windows XP with the computer when I bought it, it was on loan to me as long as I kept it with the original parts.  That doesn't make sense.  I bought it and I foolishly assumed that it was my copy."

    Yes you are correct, you never own Microsoft software.  You pay for a license to use it and agree to the terms of the license.  There are technological measures in place to make it difficult to use the software in a manner that is not compliant with the licensing terms.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, August 13, 2010 11:27 PM
  • After the last response, I looked for the product key sticker on the computer and it, in-fact, was Windows Vista, which was originally on this computer.  I had this confused with another computer I own but decommissioned.  I digress to that point, however after researching some of your comments you are only partially true.

    I DO NOT OWN THE SOFTWARE, but this is where we are splitting hairs, I OWN THE LICENSE!!!  Read below for verification:

    3. RESERVATION OF RIGHTS AND OWNERSHIP. Microsoft reserves all rights not expressly granted to you in this EULA. The Software is protected by copyright and other intellectual property laws and treaties. Microsoft or its suppliers own the title, copyright, and other intellectual property rights in the Software. The Software is licensed, not sold.

    In reference to hardware changes, it merely says that I may need to reactivate the Software if I modify my computer hardware.  I highlighted the word, reactivate below so it will be easy to identify.  It does not say that I will have to re-purchase a new license if I make hardware changes to my computer, because we all know that I have legally obtained my license, therefore I own it and it should still be mine. 

    1.2 Mandatory Activation. The license rights granted under this EULA are limited to the first thirty (30) days after you first install the Software unless you supply information required to activate your licensed copy in the manner described during the setup sequence of the Software. You can activate the Software through the use of the Internet or telephone; toll charges may apply. You may also need to reactivate the Software if you modify your computer hardware or alter the Software. There are technological measures in this Software that are designed to prevent unlicensed use of the Software. Microsoft will use those measures to confirm you have a legally licensed copy of the Software. If you are not using a licensed copy of the Software, you are not allowed to install the Software or future Software updates. Microsoft will not collect any personally identifiable information from your Workstation Computer during this process.

    This last bit shows that I have the ability to transfer the license, if I choose to, as long as it’s not used on more than one computer.  I have CHOSEN to keep it, I just changed the hardware.  And as the Legally agreed License Holder of my purchased copy of Windows Vista, which I still have the product key for, I should be granted the reactivation of this software at no charge of my own.  Thank You.

     13. SOFTWARE TRANSFER. Internal. You may move the Software to a different Workstation Computer. After the transfer, you must completely remove the Software from the former Workstation Computer. Transfer to Third Party. The initial user of the Software may make a one-time permanent transfer of this EULA and Software to another end user, provided the initial user retains no copies of the Software. This transfer must include all of the Software (including all component parts, the media and printed materials, any upgrades, this EULA, and, if applicable, the Certificate of Authenticity). The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to all the EULA terms.

    Saturday, August 14, 2010 4:50 PM
  •  There are two types of comsumer level Licenses: Retail and OEM.  Retail is the software that comes in the nice box that you install yourself. OEM is a lower cost version that is intended for computer makers to include on computers they make.

     One of the differences between the two licenses is the ability to move the software to a new device. Retail allows it and OEM does not.

    The potion of the OEM EULA, that pretains to this issue, is section "2. Instalation and Use Rights" see below:

     2. INSTALLATION AND USE RIGHTS. Before you use the software under a license, you must
    assign that license to one device
    (physical hardware system). That device is the “licensed device.”
    A hardware partition or blade is considered to be a separate device.


    a. Licensed Device. You may install one copy of the software on the licensed device. You may
    use the software on up to two processors on that device at one time. Except as provided in the
    Storage and Network Use (Ultimate edition) sections below,
    you may not use the software on any
    other device.

      Since all computers are just  a bunch of modular parts, one part had to be designated as the part that represented the computer as a unique Device. As far as Licensing is concerned, the Motherboard is that part. If the motherboard is replaced, a new Device is created. 

      You said that the original Windows on that computer was Vista. It was an OEM version of Vista, so when you replaced the Motherboard, a new device was created.  That OEM Vista is not licensed for that new device. 

     If you have any Retail software, that is no longer being used on another PC, then you can use that software on this PC.

     This forum is for the support of Vista Validation issues. Your Technical issue has been answered. Your current issue now appears to be with the terms of the End User Licensing Agreement which I (i.e. Microsoft Technicatl Support) have no ability to modify, change or effect in any way.

    Therefore, I recommend that you go to the Microsoft Legal and Corporate Affairs site http://www.microsoft.com/about/legal/en/us/Default.aspx and/or the Microsoft Licensing Terms site http://www.microsoft.com/About/Legal/EN/US/IntellectualProperty/UseTerms/Default.aspx for any additional assistance with any issue you may have with the terms of the EULA.

    Thank you,


    Darin MS
    Tuesday, August 17, 2010 9:17 PM