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XP SP2 won't install. Genuine Advantage passes no problem RRS feed

  • Question

  • Hi, I have tried installing XP SP2 many times and it's getting stuck at the same point every time. Cannot find a direct hit searching for tips so decided to post. My computer passes the Validate Windows check on the Genuine Advantage site so that's not the problem. But it looks like SP2 doesn't like something about my Product key...

     

    1.  The Windows XP Service Pack 2 Setup Wizard screen displays and it starts fine. But looks to lock/freeze at the same step. I have screen shots if needed, but basically the step is 'Inspecting your current configuration' and the details say 'Checking product key'. So, that's why I'm here at this forum as it seems to be something Genuine Advantage related.

     

    Please advise if anyone can assist and/or point me in the right direction. Thanks!

    Saturday, March 8, 2008 3:22 PM

Answers

  • JRD,

     

    Have you validated your Windows Operating system?  Please visit http://www.microsoft.com/genuine  and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Updating problems? 

     

    Please run the Windows Diagnostic Tool. This tool will provide detailed information which will allow us to analyze any possible problems you may be experiencing. Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

     

     NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you before being posted.

     

    Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527   .

     

    Another alternative site is the Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default_mspx

     

    Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.

     

    You may also visit the Windows Expert zone newsgroup forum and post Windows Update questions for further assistance. The Expert zone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

     

    Thank you

     

    Stephen Holm

    WGA Forum Volunteer

    Tuesday, April 1, 2008 12:14 AM
  • JRD

     

    I have some more information for you and hopefully this may provide you with a resolution but if not  please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

     

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Thank you,

     

    Stephen Holm

    WGA Forum Volunteer

    Tuesday, April 1, 2008 12:16 AM

All replies

  • JRD,

     

    Have you validated your Windows Operating system?  Please visit http://www.microsoft.com/genuine  and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Updating problems? 

     

    Please run the Windows Diagnostic Tool. This tool will provide detailed information which will allow us to analyze any possible problems you may be experiencing. Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

     

     NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you before being posted.

     

    Should the problem which you are experiencing reside with Windows Updates it would fall outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Should you experience problems while updating Windows please follow the Help and Support links on the Windows Updates page. Here you will find assistance in solving the Windows Updates difficulties.  Frequently Asked Questions (FAQs) are located here:  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us which may address questions you have.  Also you may visit the Windows Update Solution Center located here:  http://support.microsoft.com/ph/6527   .

     

    Another alternative site is the Microsoft Product Communities located @:  http://www.microsoft.com/communities/products/default_mspx

     

    Next please locate a Community for a Microsoft Product or Technology which you require assistance. Example, Windows XP is located in the lower right hand corner of the screen. Should you need XP assistance please double click on the above link and you will find a wealth of information.

     

    You may also visit the Windows Expert zone newsgroup forum and post Windows Update questions for further assistance. The Expert zone forum can be visited here:   http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

     

     

    Thank you

     

    Stephen Holm

    WGA Forum Volunteer

    Tuesday, April 1, 2008 12:14 AM
  • JRD

     

    I have some more information for you and hopefully this may provide you with a resolution but if not  please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing.

     

    You may also consider self help options detailed below.  Please visit the Discussions in Windows Update Forum located here:  http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoot problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem. Next I recommend visiting Windows Update Frequently Asked Questions located here:   http://support.microsoft.com/default.aspx?scid=%2Fsupport%2Fwindows%2Fupdate%2Ffaq%2FDefault.asp .  

      Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

    Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Thank you,

     

    Stephen Holm

    WGA Forum Volunteer

    Tuesday, April 1, 2008 12:16 AM
  • Have found a way around this problem copy and past the red text into notepad and save it to your desktop as sp2 fix.bat ( then open it. a black window will come up, it will ask to delete a file, hit the y key and push enter. reboot your computer and keep pushing F8. you need to enter in safe mode and then you can install sp2! )



    cd..
    cd..
    cd..

    cd /d %windir%\inf
    ren oem*.inf oem*.old
    ren oem*.pnf oem*.old1
    del INFCACHE.1 /P

    pause




    • Proposed as answer by Dj D3m0n Sunday, August 3, 2008 3:33 PM
    Sunday, August 3, 2008 3:27 PM