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Renewal - Error 2002 RRS feed

  • General discussion

  • You may encounter an error, "Unable to complete request....Message 2002" when trying to renew from within OneCare

     

    Cause:

    1. You click on Renew in OneCare
    2. You are taken online and asked to sign-in using your Windows Live ID.
    3. You sign-in with a Windows Live ID other than the one you original activated the product with.
    4. The billing system is confused as it’s expecting a different LiveID. Instead of gracefully failing, it throws the above error.

    Solution:

    There are 2 solutions for this issue

     

    Solution 1:

    1. Look up the correct LiveID by opening up the OneCare Client and visiting Help -> About.
    2. Closes the web browser and return to the OneCare Client and click Renew again.
    3. This time around, sign-in with the correct LiveID.

     

    Solution 2:

    1. Look up the correct LiveID by opening up the OneCare Client and visiting Help -> About.
    2. You will be asked to sign-in with their Windows Live ID account. You should use the correct LiveID as discovered in Step #1.
    3. Once signed-in, select the ‘Windows Live OneCare’ service from the list of subscribed services.
    4. You are then presented with a page that offers the renewal option. You can renew at this point (with a key or payment options).
    5. It may take 24 hours to reflect the updated subscription status in OneCare.

    If you have confirmed that you are using the correct ID and the above does not allow you to proceed with renewal, please contact support:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, March 28, 2008 1:40 AM
    Moderator