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Windows not genuine??? RRS feed

  • Question

  • Could someone tell me why microsoft are telling me my windows is not genuine!! I bought my pc 3 yrs ago from PACKARD BELL and had no problem with it being genuine until recently when at start up it says my windows is not genuine and stops windows loading up, then i have to restart for it load into windows but i get a message that i have a counterfeit copy of windows!!! I am really annoyed that I have had to already replace my windows master disks at the costs of £45 because the original ones that i was allowed to copy from my system had crc errors and would not work. I am sure PACKARD BELL have not sold me counterfeit windows....what do you think??? please let me know because this is driving me crazy.
    Thursday, September 14, 2006 12:12 PM

Answers

  • Please go to www.microsoft.com/genuine and click Validate Windows - that should resync the WGA Validation files.

    Afterward, please click start, then run, then type in "WGAtray.exe /b" and click OK, then reboot. That should fix it!

    Thursday, September 14, 2006 11:06 PM
    Moderator

All replies

  • miffed,

    To help me understand the issue further can you please follow the steps below?

    1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy" at the bottom right of the window. Paste the results into your forum response by starting a new post/thread and holding down "CTRL" and clicking "V" while still having "CTRL" held.

     

    Thursday, September 14, 2006 1:20 PM
  • Hi, I did as you asked and the results are below, but from what i see it says my windows is genuine so why do i keep getting this problem and how can i solve it. Thanks

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Windows Product Key: *****-*****-BFDCC-3BMCY-QGWPD
    Windows Product Key Hash: 8dFTlxbCDMH7eCGI/GjBzGT53UI=
    Windows Product ID: 55277-OEM-2111907-00109
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 0c363a66-2b65-42bc-a567-efb876d80e43
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>0c363a66-2b65-42bc-a567-efb876d80e43</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-QGWPD</PKey><PID>55277-OEM-2111907-00109</PID><PIDType>2</PIDType><SID>S-1-5-21-3744439853-2321164501-3280477899</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>00000000000000000000000</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.0M</Version><SMBIOSVersion major="2" minor="3"/><Date>20030815000000.000000+000</Date><SLPBIOS>NECC_</SLPBIOS></BIOS><HWID>1A0F312F0184A053</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thursday, September 14, 2006 4:08 PM
  • Please go to www.microsoft.com/genuine and click Validate Windows - that should resync the WGA Validation files.

    Afterward, please click start, then run, then type in "WGAtray.exe /b" and click OK, then reboot. That should fix it!

    Thursday, September 14, 2006 11:06 PM
    Moderator