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Tells me I need to renew but then tells me I'm suspended RRS feed

  • Question

  • I'm told my subscription has expired even though I renewed it two months ago.  Apparently I'm "suspended" and have no idea why.  Unable to contact anyone live to find out.  Ready to pull plug but would lose money.  Any ideas.
    Saturday, November 22, 2008 10:39 PM

Answers

  • Are you seeing the "suspended" status on the Billing site?

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste this link:

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=4160227&SiteID=2

    I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

     

    -steve

    Monday, November 24, 2008 6:10 PM
    Moderator