CRM Offline outlook client RRS feed

  • Question

  • Hi Everyone,

    I am very new with CRM in general therefore pardon me if this question sounds silly.

    I am  working at home with CRM 2011 outlook Offline client but connected online, the all of a sudden the Internet connection breaks What happens to all my work, synch, etc??

    I know that every time that i want to go/work Offline i need to set my Filters to Offline mode first then work offline but in this case i did not set may filters.  I will really appreciate your answers, thanks.

    Friday, April 4, 2014 7:51 AM

All replies

  • If the network disconnects without warning the CRM client switches to offline working. Of course it has no change to perform a synchronization.

    Any changes that you then make whilst offline will be kept until the network is restored. The CRM client should go back online if it got disconnected.

    If you select to go offline then it won't go back online until you ask it to.

    You should not lose any work.

    Your offline filters affect what data is available locally when you are disconnected from the network.

    Friday, April 4, 2014 6:54 PM
  • thank you Feridun
    Friday, April 25, 2014 10:57 AM