Installing on second computer RRS feed

  • Question

  • When I first got Livecare it would not accept my existing live.com addy so I had to make a new addy.  All installed ok but now I have just got a laptop and I cannot remember the password I made for the new addy so cannot complete the installation, how can I find out the password, or, even better, uninstall LiveCare on both pcs with my original addy.  I bought the item in Staples not on the internet with my credit card, so how do I go about this ?  Thanks.

    Tuesday, September 16, 2008 2:28 PM


All replies

  • Hello Roonella, if you contact support they should be able to retrieve your password. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Tuesday, September 16, 2008 2:38 PM
  • Thank you for contacting the Live OneCare program forum.  If you need assistance in regards to your password for the LiveID you used to activate your Live OneCare, please see the following instructions.

    If you have a paid subscription, you are eligible to receive e-mail, chat, or telephone support. However, if you have a free trial subscription, you are eligible to receive only e-mail support.

    To submit a Service Request and to contact a OneCare Support agent:

      1. At the bottom of any Help topic, click Get more help, and then click Get support.
      2. In the Contact Support window, choose the type of support that you want, and then choose whether you want help with a new issue or with an existing issue. If it's a new issue, choose whether it's related to the computer that you're using now or to a different computer.
      3. Click Continue.
      4. Enter the appropriate subscription information, and then click Continue.
      5. Enter detailed information about the issue that you're experiencing, and then click Continue to receive your Service Request number.
        You will need this Service Request number when you start your session with a Customer Support agent.

    Note: Chat support is available only in the United States and Canada


    Thank you for contacting the Live OneCare program forum.


    Rick, MS


    Tuesday, September 16, 2008 9:41 PM