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OCS 2007, Attendant, and the Type a Note function RRS feed

  • Question

  • In MOC 2007, there is a section right under the user's name which says "Type a note" which allows you to enter a note which is displayed next to your status when other people look at you in their contact list. Is there any way someone other than the user can change or remove this note remotely? Does the Attendant allow you to do this?

    We would want the receptionist to have the ability to update this field if someone asks her to on the way out of the office.

    Nick
    Monday, September 28, 2009 7:38 PM

All replies

  • Not using any of the standard clients but it would be pretty easy to create a custom web-based app to do this if there's a major business case for it.

    It's worth noting that users can update this from Communicator Web Access and/or Communicator Mobile.  That's probably a more efficient way to handle this plus they could manage it even after they have already left the building.
    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Monday, September 28, 2009 8:14 PM
    Moderator
  • Thanks, Mike.

    Trouble is, we have a lot of "bigwigs" who like to walk out of the office and they are always asking the receptionist to mark them as "at lunch" or some such on the electronic In-Out board we have. In other words, they are too lazy to correctly indicate their presence status themselves, and want to be able to tell someone else to do it for them.

    This sounds like a natural addition to the Attendant, in that maybe this permission could be given to a "delegate" or to someone designated as the "receptionist."

    Nick Marinelli Linebarger Goggan Blair & Sampson, LLP
    Monday, September 28, 2009 10:22 PM
  • Ah, yes - lawyers are always so entitled, aren't they?  :)  So maybe the custom app way is the way to go.
    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Monday, September 28, 2009 10:40 PM
    Moderator
  • Oh, and one note on the Attendant Console - unfortunately it's not customizable like Communicator is, where you can add tabs, extend menus, etc.  So whereas you could easily add an interface option in Communicator to enable custom functionality like what I mentioned unfortunately you don't have the same options in the Attendant Console.
    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Monday, September 28, 2009 11:00 PM
    Moderator
  • Mike, have you heard if Cisco is planning to release a version of CUCIMOC for the Attendant? If not, is there a white paper or other document which explains how to intewgrate the Attendant with a Cisco Call Manager server?
    Nick Marinelli Linebarger Goggan Blair & Sampson, LLP
    Tuesday, September 29, 2009 12:45 PM
  • It wouldn't be possible because CUCIMOC uses integration that is not possible with the Attendant Console.

    There are various posts out there about how to integrate OCS with Cisco for Enterprise Voice.  I have one such post.
    Mike Stacy | Evangelyze Communications | http://www.evangelyze.net/cs/blogs/mike
    Tuesday, September 29, 2009 6:41 PM
    Moderator