Send direct email to contacts RRS feed

  • Question

  • Hello all,

    I am using CRM 2013 workgroup edition, and I have a list of contacts that are not crm users. I want to send these contacts an email with an attached document, using SEND DIRECT EMAIL.

    After I select my contacts, click the SEND DIRECT EMAIL button, select my email template, after that hit the SEND button, nothing happens.

    If I check the Activities view, for every contact that I had selected to receive my email, I have this error message:

    "This message has not yet been submitted for delivery. For more information, see help."

    I want to know if this happens, because I try to send email to non crm users.

    Thank you.

    Tuesday, September 2, 2014 12:59 PM

All replies

  • It does not.

    The email is trying to send it self out, but you need to have installed either the server exchange sync, the email connector or you need to have set up the user to send out emails through Outlook client.

    The email is trying to send it self out, but is unable to.

    Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk

    • Proposed as answer by RuneDaub Tuesday, September 2, 2014 2:38 PM
    Tuesday, September 2, 2014 2:37 PM