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validation issue RRS feed

  • Question

  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {51D603BD-526F-4340-B5A7-9434C0C13833}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{51D603BD-526F-4340-B5A7-9434C0C13833}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-1643799811-1085673531-2901482210</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1521                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A00</Version><SMBIOSVersion major="2" minor="4"/><Date>20070516000000.000000+000</Date></BIOS><HWID>77323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>9C72F96DB03603E</Val><Hash>iZT8XtjXX0iV2N+RwBIu7JeBS80=</Hash><Pid>54186-763-4739516-17470</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Monday, June 2, 2008 11:32 PM

Answers

  •  Franchise127 wrote:
    sorry.  control panel won't access - says that my windows product key is invalid.  I've had the laptop for several months and just got the error a few days ago. 

     

    Try the following:

     

    1. Click on the Start button and in the Start Search box type in:  services.msc

     

    2. Press the Enter key on your keyboard.

     

    3. The Services window should now open.

     

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

     

    5. Under the General tab, click on the Stop button.

     

    6. Set the Startup Type to Automatic, then click Apply.

     

    7. Next, click on the Start button under Service Status.

     

    8. Last, restart your computer.  Control Panel should now open normally.

     

    Tuesday, June 3, 2008 5:46 AM
    Moderator

All replies

  • Please descibe precisely what type of validation issue you are having.

     

    Tuesday, June 3, 2008 2:04 AM
    Moderator
  • sorry.  control panel won't access - says that my windows product key is invalid.  I've had the laptop for several months and just got the error a few days ago. 
    Tuesday, June 3, 2008 2:46 AM
  •  Franchise127 wrote:
    sorry.  control panel won't access - says that my windows product key is invalid.  I've had the laptop for several months and just got the error a few days ago. 

     

    Try the following:

     

    1. Click on the Start button and in the Start Search box type in:  services.msc

     

    2. Press the Enter key on your keyboard.

     

    3. The Services window should now open.

     

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

     

    5. Under the General tab, click on the Stop button.

     

    6. Set the Startup Type to Automatic, then click Apply.

     

    7. Next, click on the Start button under Service Status.

     

    8. Last, restart your computer.  Control Panel should now open normally.

     

    Tuesday, June 3, 2008 5:46 AM
    Moderator