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Windows 7 build 7601 this copy of windows is not genuine RRS feed

  • Question

  • I have a Toshiba laptop approx 18 months old with the original OEM copy of Windows 7 that has suddenly started reporting as non genuine. I do not have the product key available as the COA is on the bottom and has worn badly. MGA Diag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B9814480-D265-4147-8A89-6EA3CC018D4C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B9814480-D265-4147-8A89-6EA3CC018D4C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-302793360-1713098551-3175793878</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L450D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>DA253707018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A3F5F0F57674F3C</Val><Hash>pPYNdJg8Pqzg86KRvLhm3VSHqMQ=</Hash><Pid>81602-926-9741536-68400</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800017-02-2057-7601.0000-2072011
    Installation ID: 012592361520224394941982428371024541073981513190957283
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BWX77
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 4
    Trusted time: 05/09/2011 09:22:05

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:23:2011 19:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAeqhqI7S/FkhU+RAz4vtCKhRh6kUeIDqFYgIOHg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   AMD     ANT    
      SRAT   AMD     HAMMER 
      MSCT   OEMID   MSCTTBL
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      TCPA   TOSCPL         
      SLIC   TOSCPL  TOSCPL00
      SSDT   PTLTD   POWERNOW


    I have also run SCF which stopped at 11% saying Windows Resource Protection found corrupt files but was unable to fix some of them. It directs me to a log but I cannot access the file for more info.

    Monday, September 5, 2011 8:51 AM

Answers

  • "HC needs help" wrote in message news:e3bb2fc6-5ffd-4da9-8919-c1afb9d52f90...

    Hi Noel. Thanks for the updated instructions. I followed them with no apparant errors until I was presented with the activation window. As I do not have access to my Product Key I clicked continue without entering a number and was asked if I would like to validate my existing key. I clicked yes, and this failed with the invalid key message.  Here are the results of the MGADiag I then ran:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    I should add that the copy button on the MCADiag window gave me an error 'failed to create outout files'. I can see no improvement in my situation as yet ;(

     

    The problem with the licensing store is still not solved – but has changed somewhat.
    I suspect that the problem is that the built-in certificates required for self-activation of the OEM_SLP Key are corrupted.
    Since you state that you cannot read the COA sticker to enable use of that Key, then really your only options are to either use the manufacturer’s Recovery System to get back to an ex-factory state, or to purchase a new Win 7 license from a reputable store.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:33 PM
    Wednesday, September 7, 2011 5:51 PM
    Moderator

All replies

  • I should add that I have also tried system restore to before the problem occurred, back as far as I could but it did not clear the non-genuine messages
    Monday, September 5, 2011 9:22 AM
  • On the thought that it is the licensing store that is corrupted please try the resolution in the thread at:

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.



    Once complete, please post back with a new MGADiag report
    (Noel Paton)

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, September 5, 2011 1:52 PM
    Answerer
  • Hi, I have seen your answer and am off to make a cup of tea and follow the instructions (by the sound of it this may need more than one cup of tea to solve) I will report back with the MGADiag report when I have finished, but am a little concerned that step 12 may require me to enter the product key which I do not have but am assuming that an unactivated copy will be no worse than a copy presumes to be not genuine? Hey ho, guess I'll soon find out!
    Monday, September 5, 2011 2:38 PM
  • Okay, I need to check a few things before I make too many assumptions.

    Item 5 - net stop slsvc returned service name invalid does this just mean it wasn't running?

    Item 6 - cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing returned the system cannot find the path specified. I searched the windows directory and found 1 copy of tokens.dat in C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform Is this an equivalent directory that I should use to follow the next instruction?

    Monday, September 5, 2011 3:34 PM
  • I passed along a procedure provided by Noel Paton and Darin Smith.  I do not have any expertise it using it.  Noel has not been on the forums this weekend and I hope he will check in soon.  Until then please just wait.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, September 5, 2011 3:39 PM
    Answerer
  • Is there no one else who can help - I'm worried Noel may have been abducted by aliens! Seriously, any advice would be appreciated.

    Wednesday, September 7, 2011 9:49 AM
  • "HC needs help" wrote in message news:4c1e30bb-f009-4dfe-a915-e7df325d7457...

    Is there no one else who can help - I'm worried Noel may have been abducted by aliens! Seriously, any advice would be appreciated.

    No such luck I’m afraid – just some insurmountable problems with access.  :)
     
    Invalid Service name can mean that you simply mistyped it – but in this case, Colin actually gave you the procedure for Vista, rather than for Windows 7....
    Here’s the Win7 version...
     
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


    Run MGADiag again, and post the report, together with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 7, 2011 12:38 PM
    Moderator
  • Hi Noel. Thanks for the updated instructions. I followed them with no apparant errors until I was presented with the activation window. As I do not have access to my Product Key I clicked continue without entering a number and was asked if I would like to validate my existing key. I clicked yes, and this failed with the invalid key message.  Here are the results of the MGADiag I then ran:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B9814480-D265-4147-8A89-6EA3CC018D4C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B9814480-D265-4147-8A89-6EA3CC018D4C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BWX77</PKey><PID>00359-OEM-8992687-00017</PID><PIDType>2</PIDType><SID>S-1-5-21-302793360-1713098551-3175793878</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L450D</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091117000000.000000+000</Date></BIOS><HWID>DA253707018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A3F5F0F57674F3C</Val><Hash>pPYNdJg8Pqzg86KRvLhm3VSHqMQ=</Hash><Pid>81602-926-9741536-68400</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:23:2011 19:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAeqhqI7S/FkhU+RAz4vtCKhRh6kUeIDqFYgIOHg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   AMD     ANT    
      SRAT   AMD     HAMMER 
      MSCT   OEMID   MSCTTBL
      HPET   PTLTD   HPETTBL
      MCFG   PTLTD     MCFG 
      TCPA   TOSCPL         
      SLIC   TOSCPL  TOSCPL00
      SSDT   PTLTD   POWERNOW


    I should add that the copy button on the MCADiag window gave me an error 'failed to create outout files'. I can see no improvement in my situation as yet ;(

     

    Wednesday, September 7, 2011 5:24 PM
  • "HC needs help" wrote in message news:e3bb2fc6-5ffd-4da9-8919-c1afb9d52f90...

    Hi Noel. Thanks for the updated instructions. I followed them with no apparant errors until I was presented with the activation window. As I do not have access to my Product Key I clicked continue without entering a number and was asked if I would like to validate my existing key. I clicked yes, and this failed with the invalid key message.  Here are the results of the MGADiag I then ran:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BFF84-6GFC2-BWX77
    Windows Product Key Hash: EkRG02noirn1etiserf2jJnVqlM=
    Windows Product ID: 00359-OEM-8992687-00017
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    I should add that the copy button on the MCADiag window gave me an error 'failed to create outout files'. I can see no improvement in my situation as yet ;(

     

    The problem with the licensing store is still not solved – but has changed somewhat.
    I suspect that the problem is that the built-in certificates required for self-activation of the OEM_SLP Key are corrupted.
    Since you state that you cannot read the COA sticker to enable use of that Key, then really your only options are to either use the manufacturer’s Recovery System to get back to an ex-factory state, or to purchase a new Win 7 license from a reputable store.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:33 PM
    Wednesday, September 7, 2011 5:51 PM
    Moderator