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Error Messages still there after downloading Genuine Office 2007 from Microsoft site. RRS feed

  • Question

  • After discovering an non-genuine version of Office 2003, I took the steps to rectify this on the Microsoft website, uninstalled Office 2003 andpurchased installed Home and Student 2007.  However, I am still getting 'version does not match' error messages when I open Excel or Word documents.


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {98067BA5-8C95-48F3-826F-2181D591036C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{98067BA5-8C95-48F3-826F-2181D591036C}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-1190003026-907314926-3076959995</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NR38E_S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R2060J9</Version><SMBIOSVersion major="2" minor="4"/><Date>20080228000000.000000+000</Date></BIOS><HWID>27303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>133D7429B57E71E</Val><Hash>VYvWtNslE6rsHsXWGp6xzrWY3eU=</Hash><Pid>81602-911-7013987-68955</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500203-02-2057-6001.0000-2982008
    Installation ID: 016300084583577421348181266903787910942315510536156474
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: G6MF9
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAJJTIJCzXBOOA4UaDfjmqzxrF8vSECwwSogOsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      SLIC   Sony  VAIO
      TMOR   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

     

    Saturday, October 31, 2009 1:43 PM

Answers

  • Hello Helen12,

    Thank you for taking the time and going to the expense of Getting Genuine with your installation of Microsoft Office 2007 :-)

    Since your Office H&S 2007 installation is reporting as a Genuine installation of a retail license, there is no issue with it being Genuine or not.

    The error message you are seeing is normally seen only when Outlook 2007 with Business Contact Manager is installed on the computer.  Your mgadiag report is not showing such an installation at the moment.  Do you have Business Contact Manager (BCM) installed on the computer now?  Please check your Programs listing in Control Panel for the program "Business Contact Manager" and if it's there, please uninstall it, restart the computer, and then use Word or Excel in the manner that previously generated the error messages to see if uninstalling BCM took care of the issue.

    Did you have Outlook with BCM installed on the computer at one time?  If so, maybe some remnant of that installation is still present.  There is a patch to correct the condtion that generates the error message, but I cannot say for sure if it will work for your situation because you do not currently have Outlook installed.  Please visit this page at the Microsoft Downloads web site.  From the description on the page, it's worth a try to see if it will install and then fix the problem.
    http://www.microsoft.com/downloads/details.aspx?FamilyID=b1fadb55-e4e1-4f67-a69a-3e6bf9b130f0&displaylang=en#QuickInfoContainer

    Post back to let us know if it worked for you!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:43 PM
    Saturday, October 31, 2009 2:10 PM

All replies

  • Hello Helen12,

    Thank you for taking the time and going to the expense of Getting Genuine with your installation of Microsoft Office 2007 :-)

    Since your Office H&S 2007 installation is reporting as a Genuine installation of a retail license, there is no issue with it being Genuine or not.

    The error message you are seeing is normally seen only when Outlook 2007 with Business Contact Manager is installed on the computer.  Your mgadiag report is not showing such an installation at the moment.  Do you have Business Contact Manager (BCM) installed on the computer now?  Please check your Programs listing in Control Panel for the program "Business Contact Manager" and if it's there, please uninstall it, restart the computer, and then use Word or Excel in the manner that previously generated the error messages to see if uninstalling BCM took care of the issue.

    Did you have Outlook with BCM installed on the computer at one time?  If so, maybe some remnant of that installation is still present.  There is a patch to correct the condtion that generates the error message, but I cannot say for sure if it will work for your situation because you do not currently have Outlook installed.  Please visit this page at the Microsoft Downloads web site.  From the description on the page, it's worth a try to see if it will install and then fix the problem.
    http://www.microsoft.com/downloads/details.aspx?FamilyID=b1fadb55-e4e1-4f67-a69a-3e6bf9b130f0&displaylang=en#QuickInfoContainer

    Post back to let us know if it worked for you!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:43 PM
    Saturday, October 31, 2009 2:10 PM
  • Hi Darin

    Thank you so much! It worked!  There was BCM installed, I just removed it.  There was no Outlook.  So all fixed now! :-)

    Helen12
    Saturday, November 7, 2009 11:16 AM
  • Hello Helen12,

    Glad to see your Office is now running smoothly :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 9, 2009 2:20 AM