Hi ALENA RAHA,
Thank you for posting in MSDN forum.
Usually it can take a while. So my advice would be to hold on for just some more time and otherwise contact the Regional Service Center by phone or mail. Contact them at MCPHelp@microsoft.com
Take a look here for which center is applicable for you:
https://www.microsoft.com/learning/en-us/help.aspx
Thanks, If my reply is helpful please mark as answer or vote as helpful.