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hotmail / live mail 2 step verificationn - but is not

    Question

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    hotmail / live mail 2 step verification
    I have a situation where a friend is unable to log into their live.co.uk or hotmail.com web based email accounts , and they are being asked for a verification code, which they do not have.

    This does not happen on their PC , only when using there friends PCs when away.

    I thought it was because they have setup 2 step verification, and that the PC they are using, has been set as a trusted device and so the validation code was not required.

    However, I was able to log into the hotmail account on my laptop - windows 7 - which has never been used on that account before. Both by using google chrome and use IE v11 and it worked with just the password.

    Any ideas why , the user cannot log into hotmail or livemail on these other PCs without being asked for a verification code.

    clearly its not 2 step verification, as I was able to log in , and i'm not setup as trusted 

    I tried to look at the security settings, but to do this, I needed the validation code ....

    thanks

    Thursday, May 8, 2014 5:20 PM