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Update failled even with a genuine Xp take a look please RRS feed

  • Question

  • Xp pro sp2 with Dell Xps 410

     

    cannot update anything

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-BXBTT-KYH2G-TFXDJ
    Windows Product Key Hash: NshM4i8F+CiOLWpDEYHgoPj+JF4=
    Windows Product ID: 76487-OEM-2269333-55003
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {574372D3-F5C4-4706-9F9A-20DD964AEC38}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

     

    Wednesday, May 7, 2008 5:38 PM

Answers

  •  

    cactuspwr,

     

     

    The diagnostics indicate that you have a genuine Windows XP Pro.

     

    Windows Updates falls outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Here are some resources you will find in solving the Windows Updates difficulties. 

     

    For support on Windows Updates go here:

     

    http://www.microsoft.com/protect/support/default.mspx

     

    For any Windows XP Service Pack 3 questions please visit this website.

     

    http://support.microsoft.com/ph/1173#tab0

     

    Let me know if this helps!

     

    Lori MS

     

     

     

    Friday, May 9, 2008 11:24 PM