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Re: Error message 0x80180104 RRS feed

  • Question

  • I am MSAP subscriber, I have been having problem using the tools i paid for.  the following application fail validation

    Microsoft Office Project Professional 2007: Validation Failed

    Microsoft Office Visio Professional 2007: Validation Failed

    the rest of Office 2007 has validated well.

     

    here is the info after following you direction

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PRJ3H-VXXP6-T8DJ8
    Windows Product Key Hash: ja9EHJawR2lKX0ImsPuMR6ePMbc=
    Windows Product ID: 76487-770-8151231-22864
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {424F6B65-99F3-4575-AB3C-63711317CE64}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_B4D0AA8B-531-645_7E90FEE8-198-80004005_77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_B4D0AA8B-818-80070057_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: SMARTHOSTSERVER:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: H:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{424F6B65-99F3-4575-AB3C-63711317CE64}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T8DJ8</PKey><PID>76487-770-8151231-22864</PID><PIDType>5</PIDType><SID>S-1-5-21-861567501-1229272821-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 4550               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20021112000000.000000+000</Date></BIOS><HWID>6F753CE701842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>65B822B3FABF6AC</Val><Hash>nX2qlG82t5O1Eymlm27TTCVEoHo=</Hash><Pid>81599-854-5835597-65915</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, January 17, 2008 6:33 AM

Answers

  • Hello FD,

     

    It appears your Microsoft Office Suite is showing as non-genuine.  Is the Office Suite a trial version which came pre-installed with your system?  Have you installed a trial version of Office 2007?  You are receiving an error status 104 which is an unknown PID. This could be attributed to a Beta/Trial version of Office you previously installed and used. In turn maybe some of the remnants were left behind during the removal process. This may have caused the false positive error code 104.  Please use the Office disk and uninstall the software.   Once you have completed the above steps let’s try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button.  After you have completed the Office removal process and validation is still failing please follow the steps below:

     

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:
    http://go.microsoft.com/fwlink/?linkid=52012   click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 
    We can take a look at it and offer you some suggestions as to how to resolve this issue.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Friday, January 18, 2008 5:15 PM