Ok..I am getting really annoyed. Last week my valid vista started telling me that it is not genuine, and turned off aero and ReadyBoost (which really slowed my PC down). I have been emailing a MS Support rep, but takes 24 hours or more for them to email me back. I have gone to the http://www.microsoft.com/genuine/diag/ page and it tells me everything is ok. Then when I try to validate, I get the error 0xC004C4A6. I have reactivated several times both via the internet and by phone activation. Will someone please help me get this thing working?
Thanks,
David
Debug info follows:
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Detailed Status: 0x0
Windows Product Key: *****-*****-2KCMF-BMRWM-7GF69
Windows Product Key Hash: I6Z3oqzMPvSIQEnSwhWApIIfFos=
Windows Product ID: 89580-006-3444067-71288
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.001
ID: bb02ce29-a816-4536-9c8d-7b383c062399
Is Admin: Yes
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_B4D0AA8B-530-645_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>bb02ce29-a816-4536-9c8d-7b383c062399</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-7GF69</PKey><PID>89580-006-3444067-71288</PID><PIDType>5</PIDType><SID>S-1-5-21-2986502430-4054035867-1848763704</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704 </Version><SMBIOSVersion major="2" minor="3"/><Date>20061116000000.000000+000</Date></BIOS><HWID>D3303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>102</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9670C016D0E5262</Val><Hash>ffTLcQlhBWk4lF3JUWgmbDO5zaY=</Hash><Pid>81605-305-6120973-65034</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults>
