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Windows Vista Home Premium RRS feed

  • Question

  • I bought my HP laptop 6 months ago. I recently had to have it repaired and now I can't do anything because it tells me I have to activate windows vista. I try typing in the product key on the window OEM sticker on the bottom of my laptop but it says it's invalid. I call Microsoft and they informed me that the product key is Valid but the OS on my computer says it's not, what should I do?
    Sunday, February 24, 2008 1:26 AM

Answers

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    Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

     

    Sunday, February 24, 2008 4:28 AM
    Moderator